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Debt Collections Manager Jobs Near Me

pcaltd

Collectors - Estate Care Specialist

Gahanna, OH · On-site

$17.50 - $23.50/hr

Maintain and manage queue of files in-line with applicable regulations, company procedures, and ... Experience within debt collections, customer service, or similar phone-based employment preferred.

SmartIPlace

Project Manager

Columbus, OH · On-site

$90 - $100/hr

We are looking for contractor for staff augment for an IT Consultant 3 (to complete Project Manager ... Experience with Debt Collection terminology and Debt Collections processes.

Woda Cooper

Community Manager

Columbus, OH · On-site

Community Manager Columbus Renaissance Housing I - Columbus, OH WHO WE ARE: Woda Cooper Companies ... debt files to collections. * Create and maintain a customer-centered service culture by ...

Woda Cooper Companies

Community Manager

Columbus, OH · On-site

Community Manager Columbus Renaissance Housing I - Columbus, OH WHO WE ARE: Woda Cooper Companies ... debt files to collections. * Create and maintain a customer-centered service culture by ...

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As of Aug 7, 2026, the average yearly pay for debt collections manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.
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A map of the United States highlighting the number of Debt Collections Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Debt Collections Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Collectors - Estate Care Specialist

pcaltd

Gahanna, OH • On-site

$17.50 - $23.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

General Description:

Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking Estate Care Specialists to join their team. The incumbent will proactively and professionally engage customer representatives to resolve outstanding account balances in a compassionate and thoughtful manner.

PCA has implemented a Hybrid Work Policy. These objectives along with other business considerations including regulator allowance, client approval, risk management, business performance, and employee experience. As such, remote working will remain at the discretion of PCA Senior Management and the Board of Directors.

Responsibilities:

  • Effectively communicate with customer representatives in a compassionate, professional, and fair manner to evaluate estate circumstances and work towards timely payment.
  • Provide guidance, assistance, and support to customer representatives throughout all stages of the estate/succession process.
  • Maintain and manage queue of files in-line with applicable regulations, company procedures, and customer service best practices.
  • Respond to and address inquiries from attorneys, executors, administrators and/or estate representatives.
  • Provide requested correspondence and/or account documentation and follow-up to ensure receipt.
  • Resolve questions, discrepancies and disputes pertaining to outstanding account balances timely and completely.
  • Meet defined department goals and activity metrics; achieve minimum requirements on all key performance indicators, including quality assurance and compliance reviews.

Qualifications:

  • High-school diploma, or equivalent.
  • Experience within debt collections, customer service, or similar phone-based employment preferred.
  • Strong communication, problem-solving and analytical skills.
  • Ability to work independently and to adapt to a fast-changing environment.
  • Proficiency in Microsoft Office, including Excel and Word.
  • Experience in a telecommunications environment is preferred but not required.
  • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

*Key attributes; Commitment; Compliance; Compassion; Innovation; Professionalism; Charisma; Humility; Self-Starter; Negotiation; Creativity; Focused; Motivated; Fair; Empathetic; Active Listening; Self-Awareness; Maturity; Initiative; Career-minded; Colleague

*Schedule: 2 days 12pm-9pm, 2 days 8am-5pm, 1 rotating Friday 8am-6pm, 1 Saturday per month 8am-12pm

 

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Weekly day range:

  • Monday to Friday
  • Rotating weekends

Work setting:

  • Call center
  • Office

Application Question(s):

  • This is an in-office position. Are you okay being in an office 5-days a week?

Experience:

  • Microsoft Office: 2 years (Required)
  • Multi-line phone systems: 2 years (Required)
  • Pay by Phone: 2 years (Required)
  • Reading Scripts: 2 years (Required)
  • 3rd Party Debt Collections: 2 years (Required)
  • Dual Screen Computer System: 2 years (Required)

Ability to Relocate:

  • Gahanna, OH 43230: Relocate before starting work (Required)

Work Location: In person

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