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Debt Collections Manager Jobs in Arizona (NOW HIRING)

Lewis Brisbois

AR Supervisor

Phoenix, AZ · Hybrid

Knowledge of the Federal Fair Debt Collections Practices Act, California Collections Laws and Legal Process * Proficient in data analysis * Strong negotiation and relationship management skills Lewis ...

Lewis Brisbois

AR Supervisor

Phoenix, AZ · Hybrid

Knowledge of the Federal Fair Debt Collections Practices Act, California Collections Laws and Legal Process * Proficient in data analysis * Strong negotiation and relationship management skills Lewis ...

Lewis Brisbois

AR Supervisor

Phoenix, AZ · On-site

Knowledge of the Federal Fair Debt Collections Practices Act, California Collections Laws and Legal Process * Proficient in data analysis * Strong negotiation and relationship management skills Lewis ...

SunWest Federal Credit Union

Be Seen First

Collection Specialist + COMMISSION

Glendale, AZ · On-site

$21/hr

Collections Manager/Director of Collections Job Summary: The Post Charge Off Specialist is ... Strong knowledge of legal procedures related to debt recovery, small claims, and probate.

OneMain Financial

Collections Specialist

Tempe, AZ · On-site

$17.75 - $24/hr

... Debt Collection Practices Act) and state regulations * Maintain and note all appropriate ... Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial ...

OneMain Financial

Collections Specialist Int

Tempe, AZ · On-site

$17.75 - $24/hr

... Debt Collection Practices Act) and state regulations * Maintain and note all appropriate ... Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial ...

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Debt Collections Manager information

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are the key skills and qualifications needed to thrive as a debt collections manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What are some common challenges a debt collections manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What does a debt collections manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.
What are popular job titles related to Debt Collections Manager jobs in Arizona? For Debt Collections Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Debt Collections Manager jobs in Arizona look for? The top searched job categories for Debt Collections Manager jobs in Arizona are:
Debt Collections Manager jobs near you
Infographic showing various Debt Collections Manager job openings in Arizona as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Senior Manager, Global Credit & Collections

Viavi Solutions

Chandler, AZ • On-site

Full-time

Re-posted 9 days ago

Job description

Summary:
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
Reporting to the Assistant Global Controller, VIAVI is looking for a creative and confident self-starter who is a team player, but also comfortable working autonomously. The candidate must possess strong interpersonal and communication skills (written and oral) to establish credibility and facilitate an effective working relationship with a wide range of Company representatives including the Company's leadership team. Other critical skills include sound business judgment, calibrating advice and strategy based on the company's risk tolerance, strong organization and prioritization/time management skills, attention to detail, strategic thinking, goal and team orientation, and the ability to develop relationships with a variety of people at different levels and functions throughout the Company. If you are looking for a role that will give you exposure to senior level executives within the Company this position is for you.
Duties & Responsibilities:
Position Details:
  • Global Process Owner (GPO) for the Accounts Receivable (AR) function. This includes global responsibility for Credit, Invoicing, Collections, and Cash Applications performance and processes.
  • Drive towards global AR collections performance success and provide direction to shared service centers on invoicing, collection, cash application and AR reporting processes. Specifically drive towards quarterly AR collections forecast for North America region, and coordinate and manage international regions' forecasts feeding up to the quarterly Global AR collections forecast and provide regular updates to the Treasury organization.
  • Demonstrate proven ability to drive and manage changes due to system implementation or acquisitions or other internal process improvement initiatives.
  • Global lead and escalation for customer Credit and Payment Terms assessment and decisions. Ensure that the Global Credit Policy is followed in terms of credit review process and credit limit approval matrix. Demonstrate proven ability to assess and communicate customer Credit risk via customer financial capacity, key ratios and trends, and communicate Credit and Payment Terms decisions internally and to external customers.
  • Supervise, lead, and develop Local and International AR teams to achieve and maintain excellent customer service processes, and reach established AR performance goals.
  • The position directly manages two U.S.-based AR team members (Sr. Global Credit Analyst and North America Collections Analyst); Additionally, this position provides oversight and works closely with International teams including Shared Services Centers (Shenzhen and Pune) AR teams, and Regional Finance members in North America, Latin America, EMEA, and APAC.
  • Work closely and proactively with internal (Sales, Order Management, Regional Finance, Accounting, FP&A, GL, Internal/External Audit, Revenue, Legal, Treasury, etc.) and external customers, to effectively manage the AR cycle.
  • As the Account Owner for Global Bad Debt Reserves and Trade Accounts Receivable, ensure Monthly and Quarterly reconciliations are timely and accurate via the Oracle Account Reconciliation Module (ARM) process.
  • Ensure AR SOX Controls are followed and reported on a monthly/quarterly/annual basis, as required by each control.
  • Ensure that AR-related systems are operational and effectively utilized to facilitate efficient AR performance. These systems include Oracle (AR Module and Credit Module operations), Ariba and additional customer portals, e-Invoicing, EDI, bank receipts reporting (lockbox process & wire/ACH receipts), etc.
  • Drive Global AR process improvements to generate efficiencies and improve controls. Ensure policies and processes are up to date.
  • Responsible for leading the Corporate financial close for AR, including reconciliations, bad debt reserves/expense, confirmation process and working with external auditors in regard to AR performance, reconciliations, and reporting.
  • Responsible for Finance review and approval of Global Project Orders Statements of Work (SOW) Billing Milestones and customer credit terms.
  • Responsible for Consolidated AR reporting of performance metrics reported to senior management including the Audit Committee and Board Packages.

Pre-Requisites / Skills / Experience Requirements:
Qualifications
  • Minimum of 8+ years managing Global Credit and Collections operations.
  • Experience in a large publicly traded company with presence in multiple countries preferred.
  • BA/BS in Business/Economics/Finance/Accounting.
  • Hands-on experience with Oracle R12; experience with Get Paid/Ariba Portal and data warehouse (Brio/Essbase/etc.) desired.
  • Strong and proven track record of working cross-functionally with Order Management, Corporate Finance, Sales Management, and Regional Finance teams.
  • Proven track record of driving process improvements, improving controls, and increasing the overall productivity of the AR/Credit/Collections function.

Key skills and attributes necessary for success in the role:
  • Strong customer service focus.
  • Excellent written and verbal communication skills.
  • Ability to multi-task and set priorities.
  • Motivated problem-solver with the ability to quickly resolve issues.
  • Strong analytical skills.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Apply