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Debt Collection Manager Jobs in Arizona (NOW HIRING)

Zwicker & Associates, P.C.

Collection Manager

Tempe, AZ · On-site

$60K - $65K/yr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... Zwicker is presently seeking a Collection Manager to join our team in Tempe, AZ. We are seeking a ...

Zwicker & Associates, P.C.

Collection Manager

Tempe, AZ · On-site

$60K - $65K/yr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... Zwicker is presently seeking a Collection Manager to join our team in Tempe, AZ. We are seeking a ...

Zwicker & Associates, P.C.

Collection Manager

Tempe, AZ · On-site

$60K - $65K/yr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... Zwicker is presently seeking a Collection Manager to join our team in Tempe, AZ. We are seeking a ...

defi AUTO LLC

Back Line Collections Manager

Phoenix, AZ · On-site

$52K - $65K/yr

Detailed understanding of state and federal debt collection regulations and statutory requirements ... Ability to manage time effectively and multi-task. * Ability to set and monitor individual goals as ...

Aprio

Senior Associate, Tax Controversy

Phoenix, AZ · On-site +1

$73K - $133K/yr

Tax Notice Management * Review and analyze tax notices received by clients. * Communicate with ... Debt Collection Assistance * Assist clients in addressing tax debt issues and developing repayment ...

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Debt Collection Manager information

What is the difference between Debt Collection Manager vs Debt Collector?

AspectDebt Collection ManagerDebt Collector
ResponsibilitiesOversees collection teams, develops strategies, manages accounts, and ensures complianceContacts debtors, negotiates payments, and follows up on overdue accounts
Required CredentialsHigh school diploma or equivalent; experience in collections; sometimes certifications in debt managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, supervisory role, team managementField or office, direct debtor contact
Industry UsageUsed in financial services, collections agencies, and corporate financeCommonly employed in collections agencies and debt recovery firms

The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

What are the key skills and qualifications needed to thrive as a Debt Collection Manager, and why are they important?

To thrive as a Debt Collection Manager, you need strong leadership abilities, knowledge of debt collection laws, and experience in account management, often supported by a degree in finance, business, or a related field. Familiarity with debt collection software (like FICO or Experian systems), CRM platforms, and relevant compliance certifications is typically required. Excellent negotiation, conflict resolution, and communication skills help build effective teams and maintain client relationships. These skills are crucial for ensuring regulatory compliance, maximizing collections, and fostering a productive team environment.

What are some common challenges faced by Debt Collection Managers, and how can they be addressed?

Debt Collection Managers often encounter challenges such as motivating their teams to achieve collection targets, handling difficult negotiations with debtors, and ensuring compliance with relevant regulations. Addressing these challenges involves providing ongoing training, fostering open communication within the team, and implementing effective performance tracking systems. Additionally, staying up to date with legal requirements and ethical standards is essential for maintaining a positive reputation and avoiding legal issues.

How much do collection managers make in the US?

Collection managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced professionals and those in larger organizations earning higher wages. Salaries can vary based on location, experience, and the size of the organization, and the role often requires strong negotiation and communication skills.

What is the highest paying collection job?

The highest paying collection jobs are typically senior roles such as Collections Director or Senior Debt Recovery Manager, which often require extensive experience and leadership skills. These positions can offer salaries exceeding $80,000 to $100,000 annually, especially in large organizations or specialized industries like healthcare or commercial finance.

What qualifications do I need to be a debt collector?

To become a debt collection manager, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in business, finance, or a related field. Relevant skills include strong communication, negotiation, and organizational abilities, along with knowledge of debt collection laws and regulations. Experience in collections or customer service is often required, and certifications such as the Certified Collection Professional (CCP) can enhance prospects.

What does a Debt Collection Manager do?

A Debt Collection Manager oversees the operations and staff responsible for recovering outstanding debts owed to a company or organization. Their duties include setting collection policies, monitoring collection activities, ensuring compliance with laws and regulations, and developing strategies to maximize recovery rates. They often handle escalated cases, train new collectors, and report on collection performance to senior management. Effective Debt Collection Managers balance assertive recovery efforts with professionalism and customer service.

What is the role of a debt collection manager?

A debt collection manager oversees the process of recovering overdue payments from customers or clients. They develop strategies, supervise collection staff, ensure compliance with laws, and use collection software to track accounts. Strong communication, negotiation skills, and knowledge of debt recovery regulations are essential for this role.
What are popular job titles related to Debt Collection Manager jobs in Arizona? For Debt Collection Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Debt Collection Manager jobs in Arizona look for? The top searched job categories for Debt Collection Manager jobs in Arizona are:
What cities in Arizona are hiring for Debt Collection Manager jobs? Cities in Arizona with the most Debt Collection Manager job openings:
Debt Collection Manager jobs near you
Infographic showing various Debt Collection Manager job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Collection Manager

Collection Manager

Zwicker & Associates, P.C.

Tempe, AZ • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Zwicker & Associates rating

4.6

Company rating: 4.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

34th of 34 rated law firms

Job description

Description:

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States.


Zwicker is presently seeking a Collection Manager to join our team in Tempe, AZ. We are seeking a candidate with exemplary leadership, communication, organizational, and litigation skills to join our team. The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail-oriented, and driven to perform.


The base salary range for this position is $60,000 - $65,000 per year, plus applicable bonus.


Responsibilities include

  • Supervise the designated collection team: Train, assign schedules, manage time-off requests, monitor performance, and ensure that team and individual goals are met.
  • Create procedures to ensure goals are met; this goal may be set by the client or Senior management.
  • Comply with policies and procedures of Zwicker & Associates, P.C.
  • Comply with FDCPA
  • Comply with state consumer protection laws
  • Provide regular updates on collection metrics, trends, and team performance.
  • Responsible for tracking all payments and notifying financial operations upon identifying any posting issues.
  • Other duties as assigned.
Requirements:
  • Minimum three years of experience in call center management, preferred
  • Minimum three years of experience in consumer collections, preferably third-party
  • Knowledge of the FDCPA and State Consumer Protection Laws
  • Must be able to perform all collection duties
  • Ability to work professionally and courteously with consumers, coworkers, and clients
  • Effective decision-making skills
  • Excellent coaching/mentoring skills
  • Excellent interpersonal, oral, and written communication skills with attention to detail
  • Ability to work in a fast-paced environment and multitask effectively
  • Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
  • Be able to operate a computer, phone, or equivalent device
  • Be able to complete a minimum of a 40-hour flexible workweek schedule
  • Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

  • Be able to lift five pounds or greater
  • Be able to sit 90% of the workday at times
  • Be able to bend at the waist and be mobile when needed
  • Be able to concentrate and use critical thinking


Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

Please review our Applicant Privacy Notice:

http://www.zwickerpc.com/job-applicant-privacy-notice/


Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.



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