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Credit Collections Associate Jobs in Arizona (NOW HIRING)

Fender

Collections Specialist

Phoenix, AZ · On-site

$18.25 - $24.75/hr

Minimum of 5 years of B2B Accounts Receivable and Collections experience in a trade credit environment. * High school diploma or equivalent required. Associate or bachelor's degree preferred, but not ...

Fender

Collections Specialist

Phoenix, AZ · Remote

$18.25 - $24.75/hr

Minimum of 5 years of B2B Accounts Receivable and Collections experience in a trade credit environment. * High school diploma or equivalent required. Associate or bachelor's degree preferred, but not ...

LHH US

B2B Collections Representative

Phoenix, AZ

$29 - $32/hr

Review accounts for credit holds and recommend appropriate actions * Maintain detailed records of ... Cassandra Nienow Benefit offerings available for our associates include medical, dental, vision ...

Naviga

Collections Specialist (Remote)

Phoenix, AZ · On-site +1

$18.25 - $24.75/hr

Handle credit card transactions, verify payment entries, research discrepancies, and track missing ... You possess a high school diploma or GED (Associate's degree preferred) along with a minimum of 5 ...

Naviga

Collections Specialist (Remote)

Phoenix, AZ · Hybrid

$18.25 - $24.75/hr

Handle credit card transactions, verify payment entries, research discrepancies, and track missing ... You possess a high school diploma or GED (Associate's degree preferred) along with a minimum of 5 ...

LHH US

B2B Collections Representative

Phoenix, AZ

$29 - $32/hr

Review accounts for credit holds and recommend appropriate actions * Maintain detailed records of ... Cassandra Nienow Benefit offerings available for our associates include medical, dental, vision ...

Dlapiper

Collections Specialist

Phoenix, AZ · Hybrid

$34.08 - $53.17/hr

Handle credit card payments, verify transactions, and ensure timely posting to accounts. Report ... Preferred Education Associate's Degree. Minimum Years of Experience 5 years of experience in a ...

Adecco

Call Center Collections Specialist

Tempe, AZ

$22/hr

Order updated credit bureau report or initiate skip tracing process in accordance with established ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

PrePass

Credit and Collection Specialist

Phoenix, AZ · On-site

$21.50 - $28.75/hr

Associate's or Bachelor's degree in a related field. * Experience in credit administration, particularly within the construction or transportation industry. * High-volume B2B collections experience.

PrePass

Credit and Collection Specialist

Phoenix, AZ · On-site

$21.50 - $28.75/hr

Associate's or Bachelor's degree in a related field. * Experience in credit administration, particularly within the construction or transportation industry. * High-volume B2B collections experience.

PrePass

Credit and Collection Specialist

Phoenix, AZ · Hybrid

$21.50 - $28.75/hr

Associate's or Bachelor's degree in a related field. * Experience in credit administration, particularly within the construction or transportation industry. * High-volume B2B collections experience.

Ports America

Cash Application Specialist

Tempe, AZ · On-site

$19.25 - $23.75/hr

This work will be performed in conjunction with the billing and credit/collections departments. Key ... Associates degree in accounting or equivalent accounting experience * 3+ years of general office ...

Ports America

Cash Application Specialist

Tempe, AZ

$19.25 - $23.75/hr

This work will be performed in conjunction with the billing and credit/collections departments. Key ... Associates degree in accounting or equivalent accounting experience * 3+ years of general office ...

TruWest Credit Union

Collector III

Tempe, AZ · On-site

$27.78 - $30.87/hr

Providing spontaneous service excellence to members, employees and business associates ... of the credit union and recommend what legal action is necessary to the Collections Manager.

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Credit Collections Associate information

What are some common challenges Credit Collections Associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a Credit Collections Associate, and why are they important?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a Credit Collections Associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
What are the most commonly searched types of Credit Collections jobs in Arizona? The most popular types of Credit Collections jobs in Arizona are:
What are popular job titles related to Credit Collections Associate jobs in Arizona? For Credit Collections Associate jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Credit Collections Associate jobs in Arizona look for? The top searched job categories for Credit Collections Associate jobs in Arizona are:
What cities in Arizona are hiring for Credit Collections Associate jobs? Cities in Arizona with the most Credit Collections Associate job openings:
Credit Collections Associate jobs near you
Collections Specialist

Collections Specialist

Fender

Phoenix, AZ • On-site

$18.25 - $24.75/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 23 days ago

Fender Musical Instruments rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Fender Musical Instruments Corporation is a world famous brand with offices across the globeWithin the Credit and Collections team our goal is successful accounts receivable collections within a dynamic environment, providing the highest level of Credit and Collections services in a friendly and professional manner.
An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally.
We are searching for a Collections Specialist to join our team in Phoenix, AZ. In this role, you will be responsible for managing customer accounts, monitoring outstanding balances, and ensuring timely collection of payments while maintaining positive client relationships. The ideal candidate is detail-oriented, organized, and skilled at communicating effectively to resolve payment issues, reduce delinquency, and help improve cash flow and Days Sales Outstanding (DSO).
Essential Functions:
  • Manage high-volume portfolio of customer accounts across the United States, Canada and international markets, ensuring timely collection of outstanding receivables.
  • Conduct proactive collection activities through email and phone calls to secure payment and reduce delinquent balances.
  • Analize aging reports and prioritize collection efforts based on risk, account exposure, payment history and aging status.
  • Manage the daily credit hold dashboard in SAP by reviewing blocked orders, evaluating account status, and making timely release decisions in accordance with established credit and collections policies.
  • Investigate and resolve invoice disputes, deductions, short payments, pricing discrepancies, proof of delivery requests, and other issues impacting payment.
  • Collaborate with Sales, Customer Service, Cash Applications and Credit Approvals teams to resolve customer concerns.
  • Negotiate payment arrangements within established company guidelines while maintaining positive customer relationships.
  • Monitor customer payment trends and identify accounts exhibiting elevated credit risk, providing timely account status updates and escalating concerns to managements as appropriate.
  • Maintain accurate and detailed documentation of collection activities, customer communications, dispute status, and payment commitments within company systems.
  • Reconcile customer accounts, research unapplied cash and payment discrepancies, and ensure account balances are accurate.
  • Identify opportunities to improve collection processes, dispute resolution workflows, and overall accounts receivable performance.
  • Additional duties as assigned

Qualifications:
  • Minimum of 5 years of B2B Accounts Receivable and Collections experience in a trade credit environment.
  • High school diploma or equivalent required. Associate or bachelor's degree preferred, but not required.
  • Strong proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
  • Experience with SAP or other ERP systems preferred.
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills with the ability to manage multiple priorities in a high volume, fast-paced environment.
  • Effective verbal and written communication skills with the ability to interact professionally with customers and cross-functional teams.
  • Demonstrated ability to work both independently and collaboratively in a team-oriented environment.

About Fender Musical Instruments:
Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor.
Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. "Pay scale" means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role - especially as a new hire - and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $20/hr - $27/hr

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