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Collections Jobs in Arizona (NOW HIRING)

Concord Servicing

Collections Representative

Scottsdale, AZ

$17.25 - $22.25/hr

Our Collections team plays a critical role in maintaining positive borrower relationships while protecting the financial integrity of our servicing portfolio. This is an onsite position based at our ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Our Collections team plays a critical role in maintaining positive borrower relationships while protecting the financial integrity of our servicing portfolio. This is an onsite position based at our ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Our Collections team plays a critical role in maintaining positive borrower relationships while protecting the financial integrity of our servicing portfolio. This is an onsite position based at our ...

Fender

Collections Specialist

Phoenix, AZ · Remote

$18.25 - $24.75/hr

Within the Credit and Collections team our goal is successful accounts receivable collections within a dynamic environment, providing the highest level of Credit and Collections services in a ...

Fresenius Medical Care

PAR Collections

Chandler, AZ · On-site +1

$16.75 - $21.75/hr

The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient ...

Fender

Collections Specialist

Phoenix, AZ · On-site

$18.25 - $24.75/hr

We are searching for a Collections Specialist to join our team in Phoenix, AZ. In this role, you will be responsible for managing customer accounts, monitoring outstanding balances, and ensuring ...

Addison Group

Collections Specialist

Phoenix, AZ · On-site

$21 - $27/hr

Job Title: B2B Collections Administrator Location (city, state): Phoenix, AZ 85040 Compensation: $21 - $27 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k).

Rite of Passage

Collections Specialist

Queen Creek, AZ · On-site

$18.50 - $25/hr

Rite of Passage Team is hiring for a Collections Specialist at Canyon State Academy in Queen Creek, Arizona Canyon State Academy is located on a scenic 180-acre campus surrounded by Farm student ...

Rite of Passage

Collections Specialist

Queen Creek, AZ · On-site

$18.50 - $25/hr

Rite of Passage Team is hiring for a Collections Specialist at Canyon State Academy in Queen Creek, Arizona Canyon State Academy is located on a scenic 180-acre campus surrounded by Farm student ...

CornerStone Staffing

Collections Specialist

Tempe, AZ · On-site

$19/hr

COLLECTIONS SPECIALIST LOCATION Tempe, AZ | Onsite to start; opportunity to transition to remote after successfully completing the probationary period and meeting required performance metrics ...

Empereon Constar

1st Party Collections

Phoenix, AZ · On-site

$16.50 - $21.25/hr

Our 1st Party Collectors thrive in a quick collections-cycle environment and play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate ...

OneMain Financial

Collections Specialist

Tempe, AZ

$18 - $24.25/hr

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer ...

Empereon Constar

3rd Party Collections

Phoenix, AZ · On-site

$16.50 - $21.25/hr

Our 3rd Party Collectors thrive in a quick collections-cycle environment and play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate ...

OneMain Financial

Collections Specialist

Tempe, AZ · On-site

$17.75 - $24/hr

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer ...

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All JobsCollections JobsCollections Jobs in Arizona

Collections information

See Arizona salary details

$12

$20

$28

How much do collections jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for collections in Arizona is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.40 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Arizona?

The most popular types of Collections jobs in Arizona are:

What cities in Arizona are hiring for Collections jobs?

Cities in Arizona with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,605 per year, or $20 per hour.

Collections Representative

Scottsdale, AZ

Concord Servicing
Finance and Insurance • 51 - 200 employees
Learn more about Concord Servicingexternal

$17.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Concord is a Loan Servicing Fintech company committed to helping borrowers navigate their financial obligations with clarity and respect. Our Collections team plays a critical role in maintaining positive borrower relationships while protecting the financial integrity of our servicing portfolio. This is an onsite position based at our Contact Center in Scottsdale, AZ.

The Collections Representative is responsible for contacting borrowers regarding past-due loan accounts, negotiating repayment arrangements, and resolving delinquencies in a compliant and borrower-friendly manner. The ideal candidate brings 2-3 years of collections or contact center experience and is comfortable working in a high-volume, fast-paced environment.

Duties and Responsibilities:

  • Contact borrowers via inbound and outbound calls to address past-due loan accounts and secure payment commitments
  • Negotiate repayment plans, deferrals, and other arrangements in accordance with company policy and regulatory guidelines
  • Accurately document all account activity, payment arrangements, and borrower interactions in the loan servicing system
  • Adhere to all applicable federal and state regulations, including FDCPA, FCRA, and CFPB guidelines
  • Identify and escalate accounts requiring special handling, hardship assistance, or supervisor review
  • Meet or exceed individual performance metrics including contact rates, promises to pay, and collector effectiveness
  • Collaborate with team members and leadership to resolve complex account issues and contribute to departmental goals
  • Maintain a professional and empathetic demeanor in all borrower interactions, reflecting Concord's commitment to respectful service

Requirements

  • 2-3 years of experience in collections, loan servicing, or a related contact center environment.
  • Working knowledge of FDCPA, FCRA, and other applicable consumer lending regulations.
  • Strong negotiation and communication skills with a demonstrated ability to resolve delinquencies effectively and empathetically.
  • Proficiency with loan servicing platforms or CRM systems; ability to learn proprietary software quickly.
  • Excellent attention to detail and ability to manage a high volume of accounts with accuracy and urgency.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Must be able to work onsite at the Chandler, AZ Contact Center; this position is not eligible for remote work.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources

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