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Credit Collections Associate Jobs in Arizona (NOW HIRING)

TruWest Credit Union

Collector III

Tempe, AZ · On-site

$27.78 - $30.87/hr

Providing spontaneous service excellence to members, employees and business associates ... of the credit union and recommend what legal action is necessary to the Collections Manager.

Empire Today LLC

Area Accounting Associate

Phoenix, AZ · On-site

$22 - $25/hr

Review, sort, and file credit applications, tracking sheets, and other correspondence at the local ... collections related experience and/or training or equivalent combination of education and ...

Empire Today

Area Accounting Associate

Phoenix, AZ

$22 - $25/hr

Review, sort, and file credit applications, tracking sheets, and other correspondence at the local ... collections related experience and/or training or equivalent combination of education and ...

Guglielmo and Associates

Be Seen First

Bilingual Spanish Debt Collector / Customer Service

Tucson, AZ · On-site

$18 - $24/hr

Guglielmo & Associates, PLLC is a multi-state, debt collection law firm based in Tucson. We are a ... Collections experience is not necessary but helpful; bilingual also a plus. We offer competitive ...

PrideStaff

Accounts Receivable Specialist

Phoenix, AZ · On-site

$19 - $25/hr

Accounts Receivable Associate Description: Process applications for credit and solicit payments on ... Ten-Key by Touch * Commercial or Consumer Collections Experience Check out the PrideStaff ...

U-Haul

Account Representative

Phoenix, AZ

Take inbound calls from corporate customers and U-Haul associates to research/resolve billing ... Experience with credit scoring models,financial analysis,and collections a plus. * Ability to work ...

U-Haul

Account Representative

Phoenix, AZ · On-site

Take inbound calls from corporate customers and U-Haul associates to research/resolve billing ... Experience with credit scoring models, financial analysis, and collections a plus. * Ability to ...

Branded Bills

Accounts Receivable Manager

Tempe, AZ · On-site

$80K - $95K/yr

Identify and process credit memos, adjustments, and write-offs per policy Reporting & Month-End ... Identify opportunities to streamline billing and collections workflows * Support system ...

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Credit Collections Associate information

What are some common challenges Credit Collections Associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a Credit Collections Associate, and why are they important?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a Credit Collections Associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
What are the most commonly searched types of Credit Collections jobs in Arizona? The most popular types of Credit Collections jobs in Arizona are:
What are popular job titles related to Credit Collections Associate jobs in Arizona? For Credit Collections Associate jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Credit Collections Associate jobs in Arizona look for? The top searched job categories for Credit Collections Associate jobs in Arizona are:
What cities in Arizona are hiring for Credit Collections Associate jobs? Cities in Arizona with the most Credit Collections Associate job openings:
Credit Collections Associate jobs near you
Collector III

Collector III

TruWest Credit Union

Tempe, AZ • On-site

$27.78 - $30.87/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Live your best (work) life at TruWest Credit Union!Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around.Self-care is important. So why not get paid for it? TruWest offers paid time off and we also observe all Federal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus)!Benefits?  We’ve got you covered (get it?)! We offer first day medical, dental, vision and 401(k).  We’ll even help you save for retirement by matching your 401(k) contributions. Don’t even know what a 401(k) is? That’s okay, we’ll show you the ropes and you’ll learn a ton about finances, loans, accounts and planning for your future.  We want you to know all about our products and services so you can help our members. Don't believe us? Just check out our video that highlights all the amazing things we do here: 

https://vimeo.com/721196286/593a894041 

Pay range from $27.78/hr. - $30.87, depending upon experience.If you’re into Collections and love working with members and looking for a place to call home, you’ve found it. What are you waiting for? Apply now!

Summary of Responsibilities: 

Providing spontaneous service excellence to members, employees and business associates; demonstrating the values shown on TruWest’s Vision, Mission, Values card. The position is responsible for collection follow-up on delinquent accounts including locating members in which we do not have a current address. In addition must be thoroughly knowledgeable of the legal aspects of collection and possess a working knowledge of bankruptcy. Must be able to work with the more difficult members. Must be knowledgeable about the credit union’s products and services in order to identify cross-selling opportunities that will benefit the member. Must have a high school diploma or equivalent.
Qualifications:
Education:
High School diploma or GED
Experience:
Must have 2 years or more of collection experience that includes the use of an On-line Collection system and experience working on a predicative dialer.
Knowledge and Skills:
Individual must have good oral and written communication skills, as well as strong interpersonal skills. Must have strong organizational skills, ability to prioritize workload and work independently. Must be able to work flexible hours and be capable of making decisions within the scope of responsibility, while working with the member. The position requires intermediate computer skills that include Microsoft Word and Excel.
Primary Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sound collection follow-up on delinquent accounts. All delinquent loans in the collection work queue should be worked by phone each day.
• Provide detailed documentation on the collection system to explain the action taken or the promise made.
• Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies.

Secondary Duties and Responsibilities:

  • Analyze loans to determine when repossession of collateral is necessary and to make a proper recommendation.
  • Determine when legal action is necessary to protect the assets of the credit union and recommend what legal action is necessary to the Collections Manager.
  • Utilize all legal means to locate members who have moved and left no forwarding address.
  • Assist branch and department staff when they call on a member with a collection flag or memo.
  • Review revolving lines of credit and recommend cancellation when appropriate.
  • Assist with the training of less experienced collectors.

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