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Collections Supervisor Jobs in Arizona (NOW HIRING)

Curaleaf

Credit & Collections Specialist

Scottsdale, AZ · On-site

$22 - $29.25/hr

Act with a high sense of urgency and prioritize work based on the direction of the Credit and Collections Supervisor. Assignments may be in the form of overall goals/expected results, specific ...

WillScot

Collections Specialist

Scottsdale, AZ · On-site

$18.75 - $25.25/hr

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue ...

WillScot

Collections Specialist

Scottsdale, AZ · On-site

$18 - $24.25/hr

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue ...

WillScot

Collections Specialist

Scottsdale, AZ · On-site

$18 - $24.25/hr

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue ...

IEC CORP GROUP

Payment Specialist (63153)

Phoenix, AZ

$23 - $26/hr

You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third party collection agencies. Ensure all regulatory requirements ...

IEC CORP GROUP

Payment Specialist (63153)

Phoenix, AZ · On-site

$23 - $26/hr

You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third party collection agencies. Ensure all regulatory requirements ...

Curaleaf

Credit & Collections Specialist

Scottsdale, AZ

$22 - $29.25/hr

Act with a high sense of urgency and prioritize work based on the direction of the Credit and Collections Supervisor. Assignments may be in the form of overall goals/expected results, specific ...

Curaleaf

Credit & Collections Specialist

Scottsdale, AZ · On-site

$22 - $29.25/hr

Act with a high sense of urgency and prioritize work based on the direction of the Credit and Collections Supervisor. Assignments may be in the form of overall goals/expected results, specific ...

Rencata

Customer Service Representative

Mesa, AZ · On-site

$25/hr

You will also support the Collections Supervisor by coordinating collection efforts with loan servicers and third-party collection agencies while ensuring all collection activities comply with ...

Concord Servicing

Collections Representative

Scottsdale, AZ

$17.25 - $22.25/hr

Identify and escalate accounts requiring special handling, hardship assistance, or supervisor ... in collections, loan servicing, or a related contact center environment. * Working knowledge of ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Identify and escalate accounts requiring special handling, hardship assistance, or supervisor ... in collections, loan servicing, or a related contact center environment. * Working knowledge of ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Identify and escalate accounts requiring special handling, hardship assistance, or supervisor ... in collections, loan servicing, or a related contact center environment. * Working knowledge of ...

Aspen Infusion

Medical Collections Specialist

Chandler, AZ · On-site

$20 - $24/hr

Medical Collections Specialist EMPLOYER: Twelfth One, LLC, dba Aspen Infusion DEPARTMENT: Billing ... SUPERVISORY RESPONSIBILITIES: * This position has no supervisory responsibilities. Requirements ...

Aveanna Healthcare

Collections Specialist

Chandler, AZ · On-site

$19/hr

As a Collections Specialist here at Aveanna, you'll play a vital role in our Revenue Cycle department, ensuring invoices sent to payers are processed and settled efficiently. We are looking for ...

Fender

Collections Specialist

Phoenix, AZ · On-site

$18.25 - $24.75/hr

We are searching for a Collections Specialist to join our team in Phoenix, AZ. In this role, you will be responsible for managing customer accounts, monitoring outstanding balances, and ensuring ...

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All JobsCollections Supervisor JobsCollections Supervisor Jobs in Arizona

Collections Supervisor information

See Arizona salary details

$28.9K

$54.7K

$101.6K

How much do collections supervisor jobs pay per year?

As of Jul 26, 2026, the average yearly pay for collections supervisor in Arizona is $54,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a Collections Supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are the key skills and qualifications needed to thrive as a Collections Supervisor, and why are they important?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a Collections Supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.
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What job categories do people searching Collections Supervisor jobs in Arizona look for? The top searched job categories for Collections Supervisor jobs in Arizona are:
What cities in Arizona are hiring for Collections Supervisor jobs? Cities in Arizona with the most Collections Supervisor job openings:
What are popular job titles related to Collections Supervisor jobs in AZ? For Collections Supervisor jobs in AZ, the most frequently searched job titles are:
Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in Arizona as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,722 per year, or $26.3 per hour.
Collections Supervisor

Collections Supervisor

Concord Servicing

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Concord is a Loan Servicing fintech company dedicated to helping borrowers manage their financial obligations with clarity and respect. Our Contact Center in Scottsdale, AZ is the frontline of that mission, and the Collections Supervisor plays a key role in leading the team that makes it happen. This is a fully onsite position. 

The Collections Supervisor is responsible for overseeing a team of Collections Representatives, driving performance, ensuring regulatory compliance, and fostering a culture of accountability and borrower-first service. The ideal candidate brings 2-3 years of collections supervisory experience within a loan servicing or consumer finance environment.  

Responsibilities: 

  • Supervise, coach, and develop a team of Collections Representatives to achieve individual and team performance goals 
  • Monitor daily queue activity, call quality, and collector effectiveness to ensure productivity and compliance standards are met 
  • Conduct regular one-on-ones, performance reviews, and call monitoring sessions to provide timely feedback and support team development 
  • Ensure the team operates in full compliance with FDCPA, FCRA, CFPB guidelines, and all applicable federal and state regulations 
  • Handle escalated borrower interactions and complex account situations that require supervisory judgment and resolution 
  • Analyze collections data and reports to identify trends, address performance gaps, and recommend process improvements 
  • Partner with Training, Quality Assurance, and Compliance teams to support onboarding, ongoing learning, and audit readiness 
  • Foster a positive, high-performance team culture aligned with Concord's values of respect, integrity, and borrower-first service 
  • Manages projects as needed, adapting priorities to meet evolving business needs 

Requirements

  • 2-3 years of supervisory experience in collections, loan servicing, or a related contact center environment 
  • Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks 
  • In-depth knowledge of FDCPA, FCRA, CFPB regulations, and consumer lending compliance requirements 
  • Proven ability to lead, motivate, and develop a team in a high-volume, performance-driven environment 
  • Strong analytical skills with the ability to interpret collections metrics and translate data into actionable coaching and strategy 
  • Proficiency with loan servicing platforms, CRM systems, and workforce management tools. 
  • Associate's or bachelor's degree in Business, Finance, or a related field preferred; equivalent experience will be considered
  • Must be able to work fully onsite at our Scottsdale, AZ Contact Center

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Wellness Resources

Apply