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Collections Supervisor Jobs in Arizona (NOW HIRING)

JP Morgan Chase

Card Collections Supervisor

Tempe, AZ · On-site

As a Collections Supervisor in JPMorgan Chase, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee ...

WillScot

Collections Specialist

Scottsdale, AZ

$18.75 - $25.25/hr

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue ...

WillScot

Collections Specialist

Scottsdale, AZ · On-site

$18 - $24.25/hr

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue ...

WillScot

Collections Specialist

Scottsdale, AZ · On-site

$18 - $24.25/hr

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue ...

Rencata

Call Center Representative

Mesa, AZ · On-site

$25/hr

You will also support the Collections Supervisor by coordinating collection efforts with loan servicers and third-party collection agencies while ensuring all collection activities comply with ...

Concord Servicing

Collections Representative

Scottsdale, AZ

$17.25 - $22.25/hr

Identify and escalate accounts requiring special handling, hardship assistance, or supervisor ... in collections, loan servicing, or a related contact center environment. * Working knowledge of ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Identify and escalate accounts requiring special handling, hardship assistance, or supervisor ... in collections, loan servicing, or a related contact center environment. * Working knowledge of ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Identify and escalate accounts requiring special handling, hardship assistance, or supervisor ... in collections, loan servicing, or a related contact center environment. * Working knowledge of ...

Fresenius Medical Care

PAR Collections

Chandler, AZ · On-site +1

$16.75 - $21.75/hr

The Patient Account Representative - Collections provides administrative support to the collections ... direct supervisor. Additional responsibilities may include focus on one or more departments or ...

Fender

Collections Specialist

Phoenix, AZ · Remote

$18.25 - $24.75/hr

Within the Credit and Collections team our goal is successful accounts receivable collections within a dynamic environment, providing the highest level of Credit and Collections services in a ...

Fender

Collections Specialist

Phoenix, AZ · On-site

$18.25 - $24.75/hr

We are searching for a Collections Specialist to join our team in Phoenix, AZ. In this role, you will be responsible for managing customer accounts, monitoring outstanding balances, and ensuring ...

Addison Group

Collections Specialist

Phoenix, AZ · On-site

$21 - $27/hr

Job Title: B2B Collections Administrator Location (city, state): Phoenix, AZ 85040 Compensation: $21 - $27 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k).

Rite of Passage

Collections Specialist

Queen Creek, AZ · On-site

$18.50 - $25/hr

Rite of Passage Team is hiring for a Collections Specialist at Canyon State Academy in Queen Creek, Arizona Canyon State Academy is located on a scenic 180-acre campus surrounded by Farm student ...

Rite of Passage

Collections Specialist

Queen Creek, AZ · On-site

$18.50 - $25/hr

Rite of Passage Team is hiring for a Collections Specialist at Canyon State Academy in Queen Creek, Arizona Canyon State Academy is located on a scenic 180-acre campus surrounded by Farm student ...

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All JobsCollections Supervisor JobsCollections Supervisor Jobs in Arizona

Collections Supervisor information

See Arizona salary details

$28.9K

$54.7K

$101.6K

How much do collections supervisor jobs pay per year?

As of Aug 30, 2026, the average yearly pay for collections supervisor in Arizona is $54,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a collections supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collections supervisor?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a collections supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are popular job titles related to Collections Supervisor jobs in Arizona?

For Collections Supervisor jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Collections Supervisor jobs in Arizona look for?

The top searched job categories for Collections Supervisor jobs in Arizona are:

What cities in Arizona are hiring for Collections Supervisor jobs?

Cities in Arizona with the most Collections Supervisor job openings:

What are popular job titles related to Collections Supervisor jobs in AZ?

For Collections Supervisor jobs in AZ, the most frequently searched job titles are:

Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $54,722 per year, or $26.3 per hour.

Card Collections Supervisor

JPMorgan Chase & Co.

Tempe, AZ • On-site

Full-time

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 497 frontline employees who took The Breakroom Quiz

72nd of 173 rated banks

Job description


You are a natural leader. You do what's right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.
As a Collections Supervisor in JPMorgan Chase, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.
Job responsibilities
  • Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business
  • Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships
  • Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes.
  • Ensure team's adherence to operating policies and procedures, and legal and compliance regulations.
  • Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
  • Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you're doing, and summarize your impact in your year-end Self-Evaluation.

Required qualifications, capabilities, and skills
  • Minimum 3 years customer service experience
  • Verbal and written communication skills
  • Influencing skills
  • Change implementation skills
  • Prioritization skills
  • Data analysis skills
  • High School diploma/GED required

Preferred qualifications, capabilities, and skills
  • Previous financial industry experience
  • Collection experience
  • 2+ years in a call center environment

Work schedule
  • Work hours will vary within a fulltime schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.
  • This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
  • Must be willing to work in-office five days per week (no hybrid or remote)

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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