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Collection Supervisor Jobs (NOW HIRING)

Westlake Financial

Collection Supervisor

Las Vegas, NV · On-site

$25/hr

Assists subordinates with collection activities in difficult cases. * Supervises and coordinates activities of clerical workers in related activities. * Determines work procedures, prepares work ...

The Hankey Group

Collection Supervisor

Las Vegas, NV

$25/hr

Assists subordinates with collection activities in difficult cases. * Supervises and coordinates activities of clerical workers in related activities. * Determines work procedures, prepares work ...

ScionHealth

Collection Supervisor FT

Houston, TX · On-site

Job Summary Supervises admitting, patient billing, cashiering, credit and collection, data entry and PBX functions of the hospital as assigned. Reconciles accounts receivable balances to general ...

ScionHealth

Collection Supervisor FT

Houston, TX · On-site

Job Summary Supervises admitting, patient billing, cashiering, credit and collection, data entry and PBX functions of the hospital as assigned. Reconciles accounts receivable balances to general ...

Breville

Credit & Collection Supervisor

Torrance, CA · On-site

Credit & Collection Supervisor About Breville Over the past 90+ years Breville has grown to become an iconic global brand, deliveringkitchen products to over 70 countries around the globe. Breville ...

Breville

Credit & Collection Supervisor

Seattle, WA · On-site

The Supervisor is responsible for guiding a team of Credit &Collections Analysts through daily account management, collections activity,and claims processing - while serving as a key member of the ...

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Collection Supervisor information

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$31K

$58.7K

$109K

How much do collection supervisor jobs pay per year?

As of Aug 26, 2026, the average yearly pay for collection supervisor in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What is a collection supervisor?

A Collection Supervisor is a professional responsible for overseeing a team of collectors in organizations such as banks, lending institutions, or companies with accounts receivable departments. Their main duties include monitoring the collection of overdue accounts, ensuring compliance with laws and company policies, training staff, and setting performance goals. Collection Supervisors also handle escalated customer issues, prepare reports on collection activities, and implement strategies to improve recovery rates. Their leadership is key to maintaining cash flow and minimizing financial losses for their organization.

How does a collection supervisor typically coordinate with other departments to optimize debt recovery strategies?

A Collection Supervisor often collaborates closely with departments such as finance, customer service, and legal to ensure effective and compliant debt recovery. They may work with finance teams to analyze account trends, partner with customer service to resolve disputes, and consult legal teams on escalated cases. This cross-functional coordination helps streamline the collection process, improve recovery rates, and maintain positive relationships with clients. Effective communication and teamwork are essential in this role to address challenges and achieve departmental goals.

What are the key skills and qualifications needed to thrive as a collection supervisor, and why are they important?

To thrive as a Collection Supervisor, you need a solid background in finance or business, experience in collections, and often a bachelor's degree in a related field. Familiarity with collection management software, CRM systems, and regulatory compliance tools is typically required. Strong leadership, negotiation, and communication skills help motivate teams and resolve customer issues effectively. These competencies are crucial for maintaining high collection rates, ensuring compliance, and fostering a productive team environment.

What is the difference between Collection Supervisor vs Collections Specialist?

AspectCollection SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles prefer associate's or bachelor's degreeHigh school diploma; some roles may require certification in collections or finance
Work EnvironmentSupervises team members in call centers or finance departmentsHandles individual accounts, contacts debtors, and manages collections
Employer & Industry UsageFinancial institutions, healthcare, credit card companiesDebt collection agencies, banks, credit companies
Common Search & ComparisonOften compared for leadership roles in collectionsCompared for direct account management and debt recovery tasks

The main difference between a Collection Supervisor and a Collections Specialist is that the supervisor oversees a team and manages overall collection strategies, while the specialist focuses on contacting debtors and recovering individual accounts. Both roles are essential in the collections process but differ in responsibilities and scope.

More about Collection Supervisor jobs

What cities are hiring for Collection Supervisor jobs?

Cities with the most Collection Supervisor job openings:

Who are the top companies hiring for Collection Supervisor jobs?

The top employers for Collection Supervisor jobs are:

What states have the most Collection Supervisor jobs?

States with the most job openings for Collection Supervisor jobs include:

What are popular job titles related to Collection Supervisor jobs?

For Collection Supervisor jobs, the most frequently searched job titles are:

Collection Supervisor jobs near you
Infographic showing various Collection Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Collection Supervisor

Hankey Group External

Las Vegas, NV • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Under minimal supervision, the Servicing Department Supervisor assists the Management Team with overseeing the department. This entails ensuring proper coverage for call volume throughout the day, reviewing various reports for compliance purposes, participate in the training and coaching of the Servicing staff, investigate, and resolve escalated issues, responsible for providing lead support and complete other work as assigned.
DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to)
  • Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts.
  • Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collection.
  • Monitors staff and recommends telephone techniques used by Collector.
  • Verifies accuracy of accounts.
  • Authorizes or refers accounts for repossession and legal actions against debtors.
  • Assists subordinates with collection activities in difficult cases.
  • Supervises and coordinates activities of clerical workers in related activities.
  • Determines work procedures, prepares work schedules, and expedites workflow.
  • Issues written and oral instructions.
  • Examines work for exactness, neatness, and conformance to policies and procedures.
  • Studies and standardizes procedures to improve efficiency of subordinates.
  • Maintains harmony among workers and resolves grievances.
  • Prepares composite reports from individual reports of subordinates.
  • Adjusts errors and complaints.
  • Maintain continuous coaching and development of staff
  • Maintain weekly and monthly account audits and call scoring
  • Maintain accurate and current attendance and coaching logs
  • Complete weekly, monthly and annual reviews of staff
  • Must be able to work a flexible schedule including weekends, evenings and extended hours
  • Light travel will be required

KNOWLEDGE, SKILLS, LICENSES
  • Ability to interpret and explain policies and procedures to others
  • Exercise sound judgment when making decisions
  • Excellent organization and prioritization skills
  • Use proper grammar and email etiquette including accurate spelling and correct vocabulary
  • Diffuse hostile callers
  • Develop and deliver training
  • Ability to work under time constraints and daily deadlines
  • Good interpersonal skills and team work awareness
  • Bi-lingual (Spanish) a plus
  • Must be able to maintain an 8 hour shift; Flexible schedule required; must be willing to work overtime, weekends and evening shifts.

EDUCATION
  • High School Diploma; required
  • College Degree; preferred

EXPERIENCE
  • Minimum 2 years in a supervisor or manager role with a team of 5 or more direct reports

PHYSICAL DEMANDS
  • None

SUPERVISOR RESPONSIBILITIES
    • Maintain confidentiality with personnel and management issues
    • Coach agents as needed or directed
    • Directly supervises 8-14 employees in the Servicing Department.
    • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Pay Rate:
  • $25.00 per hour plus bonus potential
  • The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

FULL TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance, Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
  • Wellness Program, Daily Team Exercises
  • Westlake University, Certification Programs
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • AT&T Wireless Discounts
  • Employee Loan Assistance
  • Annual Flu Shots, Biometric Screenings
  • Paid Vacations Days
  • Paid Sick Days
  • Paid Holidays
  • Rental Car Discounts
  • Dell Member Purchase Program
  • UKG Wallet

ABOUT US
People. Purpose. Passion.
These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes.
Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.
Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
CONTACT US
https://www.westlakefinancial.com/careers/
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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