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Collection Officer Jobs (NOW HIRING)

First Federal Bank

Loan Officer

Beaufort, SC

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Senior Loan Officer

Ocala, FL

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

Beaufort, SC

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

Yulee, FL · On-site

Assists collection officer with delinquent account files for the financial institution. * Responsible for quality loan growth. * Mortgage Originator cannot, directly or indirectly, commit First ...

First Federal Bank

Loan Officer

Beaufort, SC · On-site

Assists collection officer with delinquent account files for the financial institution. * Responsible for quality loan growth. * Mortgage Originator cannot, directly or indirectly, commit First ...

First Federal Bank

Loan Officer

KS · Remote

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

Kingsland, GA · On-site

Assists collection officer with delinquent account files for the financial institution. * Responsible for quality loan growth. * Mortgage Originator cannot, directly or indirectly, commit First ...

First Federal Bank

Loan Officer

New Smyrna Beach, FL · On-site

Assists collection officer with delinquent account files for the financial institution. * Responsible for quality loan growth. * Mortgage Originator cannot, directly or indirectly, commit First ...

First Federal Bank

Loan Officer

New Smyrna Beach, FL

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

Yulee, FL

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

Yulee, FL

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Senior Loan Officer

Tampa, FL

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Senior Loan Officer

Gainesville, FL · On-site

Assists collection officer with delinquent account files for the financial institution. * Responsible for quality loan growth. * Mortgage Originator cannot, directly or indirectly, commit First ...

First Federal Bank

Senior Loan Officer

Charlotte, NC · On-site

Assists collection officer with delinquent account files for the financial institution. * Responsible for quality loan growth. * Mortgage Originator cannot, directly or indirectly, commit First ...

First Federal Bank

Senior Loan Officer

Tampa, FL

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

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Collection Officer information

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How much do collection officer jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for collection officer in the United States is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $29.57 per hour, depending on experience, location, and employer.

What are the top 3 skills for a collection officer?

A collection officer needs strong communication skills to negotiate with debtors, attention to detail to accurately track accounts, and problem-solving abilities to develop effective repayment strategies. Knowledge of relevant laws and familiarity with collection software are also important for success in the role.

What are some common challenges Collection Officers face when communicating with clients, and how can they overcome them?

Collection Officers often encounter challenges such as handling difficult conversations with clients who may be experiencing financial stress or are unwilling to cooperate. To overcome these challenges, effective communication, empathy, and negotiation skills are essential. Building rapport and maintaining professionalism can help de-escalate tense situations, while following clear company protocols ensures compliance and fairness. Continuous training and support from team leaders also play a crucial role in helping Collection Officers manage these challenges successfully.

What are Collection Officers?

Collection Officers are professionals responsible for recovering overdue payments from individuals or businesses on behalf of their employers, such as banks, financial institutions, or utility companies. They contact customers to remind them of their debts, negotiate repayment plans, and may take legal action when necessary. Collection Officers need strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations. Their main goal is to ensure timely debt recovery while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collection Officer, and why are they important?

To thrive as a Collection Officer, you need strong negotiation skills, financial acumen, and a basic understanding of credit management, typically supported by a diploma or degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and relevant regulatory frameworks is often required. Excellent communication, resilience, and problem-solving abilities help you manage difficult conversations and maintain client relationships. These skills are crucial for achieving recovery targets while upholding professionalism and compliance in a challenging environment.

What is the highest paying collection job?

The highest paying collection jobs are often senior or managerial roles such as Collections Manager or Credit and Collections Director, which can offer salaries exceeding $80,000 annually. These positions typically require extensive experience, strong negotiation skills, and knowledge of debt recovery laws and credit management tools.

What job makes $10,000 a month without a degree?

A collection officer typically does not earn $10,000 a month without a degree; most roles in debt collection pay between $3,000 and $6,000 monthly. High earnings in related financial or sales roles may require experience, strong negotiation skills, or certifications, but reaching $10,000 monthly without a degree is uncommon in this field.

What is the role of a collections officer?

A collections officer is responsible for managing overdue accounts by contacting customers to recover unpaid debts, negotiating payment plans, and maintaining accurate records of collection activities. They often use specialized software and must adhere to legal and company policies while working within a set schedule.
More about Collection Officer jobs
What states have the most Collection Officer jobs? States with the most job openings for Collection Officer jobs include:
What job categories do people searching Collection Officer jobs look for? The top searched job categories for Collection Officer jobs are:
What are popular job titles related to Collection Officer jobs? For Collection Officer jobs, the most frequently searched job titles are:
Collection Officer jobs near you
Infographic showing various Collection Officer job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $48,388 per year, or $23.3 per hour.
Collection's Officer

Collection's Officer

Enrichment Federal Credit Union

Oak Ridge, TN • Hybrid

$38K - $42K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Description

Want to work for a non-profit organization whose premise is "People helping people"?  Enrichment FCU offers outstanding benefits, and the opportunity to work with a team built on integrity and exceptional service to others. Join our team and help make a difference in the financial well-being of our members! The perks are so rewarding.   

  • Medical, Dental, and Vision Insurance
  • Company paid Long-Term Disability, Basic Life, and AD&D
  • 401k and Company Match
  • Vacation, Sick time, and Holiday pay
  • Employment Assistance Program
  • End of Year Bonus

Job Summary: Under the direction of the Collections Manager, the Collections Officer will manage delinquent accounts by contacting members to resolve past-due balances and perform administrative duties as assigned. 


Essential Functions:

  • Contact members with delinquent and negative accounts via phone, text messages, email, and written communication.
  • Monitor accounts and follow up on promises to pay to ensure resolution.
  • Review account history and determine appropriate collection strategies.
  • Educate members on payment options and assist in resolving delinquency.
  • Negotiate payment arrangements within established guidelines.
  • Accurately document all collection efforts and member interactions in system records.
  • Identify accounts that require escalation and refer to senior collectors or management.
  • Receive and post payments to delinquent loan accounts and note receipt of payment.
  • Create legal packets for third party collections.
  • Answer inbound phone calls and department emails.
  • Assist with skip tracing efforts to locate members.
  • File and process GAP, warranty, and ancillary product refund claims.
  • Maintain compliance with all federal and state regulations and internal policies.
  • Support team initiatives to reduce delinquency and minimize losses.
  • Maintain a high level of professionalism and member service during all interactions.

Requirements

Job Skills, Abilities, and Knowledge:

  • Ability to learn and maintain an understanding of Credit Union utilized systems including but not limited to collections, payments, repossessions, and insurance.
  • Skilled in technology in applicable computer programs and virtual/digital work. Ability to work in a paperless environment. 
  • Ability to work with confidence in multiple software applications. Has the ability to incorporate existing or available technologies to help automate certain processes.
  • Ability to learn and follow all federal and state collection and bankruptcy laws, as well as organizational policies, procedures, and processes.
  • Ability to effectively communicate with members and co-workers by both written and verbal means. Resolve member complaints and discrepancies, and manage difficult member situations in a courteous, knowledgeable, and professional manner.
  • Skilled in organization, time management, and problem solving, with strong attention to detail.


Mental & Physical Requirements: Requires sitting 6-8 hours a day; Stress related to important decisions. Must be able to work a flexible schedule to include weekends and occasional after hours, as necessary.


Remote Work Requirements: This is a hybrid role. Employee will embrace working remotely from home at the discretion of the Collections Manager. When working from home, must have a safe, secure, private, and dedicated workspace.

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