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Collection Officer Jobs (NOW HIRING)

County of Chester

Collection Officer

West Chester, PA · On-site

$46K/yr

Summary The Collection Officer is responsible for developing a payment plan based on various collection methods to ensure that offenders pay court-imposed fees, costs, fines, and restitution in a ...

EUCCU

Collection Officer I

Price, UT · On-site

$16.77 - $25.15/hr

Role Participates in maintaining a financially sound loan portfolio through timely collection practices and procedures. Methods to accomplish this include but are not limited to phone calls ...

EUCCU

Collection Officer I

Price, UT · On-site

$16.77 - $25.15/hr

Role Participates in maintaining a financially sound loan portfolio through timely collection practices and procedures. Methods to accomplish this include but are not limited to phone calls ...

New

First Federal Bank

Loan Officer

Beaufort, SC

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

Beaufort, SC

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

Yulee, FL · On-site

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Senior Loan Officer

Ocala, FL · On-site

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

Cymertek

Collection Manager

Annapolis Junction, MD · On-site

... Officer, Targeting and Collection Specialist, Intelligence Collection Planner, Collection Strategy Manager, etc. DEGREE (Level Desired) Bachelor's Degree DEGREE (Focus) Intelligence Studies, Data ...

Cymertek

Collection Manager

Aurora, CO · On-site

... Officer, Targeting and Collection Specialist, Intelligence Collection Planner, Collection Strategy Manager, etc. DEGREE (Level Desired) Bachelor's Degree DEGREE (Focus) Intelligence Studies, Data ...

Cymertek

Collection Manager

Honolulu, HI · On-site

... Officer, Targeting and Collection Specialist, Intelligence Collection Planner, Collection Strategy Manager, etc. DEGREE (Level Desired) Bachelor's Degree DEGREE (Focus) Intelligence Studies, Data ...

Cymertek

Collection Manager

San Antonio, TX · On-site

... Officer, Targeting and Collection Specialist, Intelligence Collection Planner, Collection Strategy Manager, etc. DEGREE (Level Desired) Bachelor's Degree DEGREE (Focus) Intelligence Studies, Data ...

First Federal Bank

Loan Officer

KS · Remote

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Senior Loan Officer

Tampa, FL

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

Yulee, FL · On-site

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

Yulee, FL

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Senior Loan Officer

Jacksonville, FL · On-site

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

New Smyrna Beach, FL

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

First Federal Bank

Loan Officer

New Smyrna Beach, FL · On-site

... collection officer with delinquent account files for the financial institution. - Responsible for quality loan growth. - Mortgage Originator cannot, directly or indirectly, commit First Federal on ...

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Collection Officer information

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How much do collection officer jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for collection officer in the United States is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $29.57 per hour, depending on experience, location, and employer.

What is a collection officer?

Collection Officers are professionals responsible for recovering overdue payments from individuals or businesses on behalf of their employers, such as banks, financial institutions, or utility companies. They contact customers to remind them of their debts, negotiate repayment plans, and may take legal action when necessary. Collection Officers need strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations. Their main goal is to ensure timely debt recovery while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collection officer?

To thrive as a Collection Officer, you need strong negotiation skills, financial acumen, and a basic understanding of credit management, typically supported by a diploma or degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and relevant regulatory frameworks is often required. Excellent communication, resilience, and problem-solving abilities help you manage difficult conversations and maintain client relationships. These skills are crucial for achieving recovery targets while upholding professionalism and compliance in a challenging environment.

What are some common challenges collection officers face when communicating with clients, and how can they overcome them?

Collection Officers often encounter challenges such as handling difficult conversations with clients who may be experiencing financial stress or are unwilling to cooperate. To overcome these challenges, effective communication, empathy, and negotiation skills are essential. Building rapport and maintaining professionalism can help de-escalate tense situations, while following clear company protocols ensures compliance and fairness. Continuous training and support from team leaders also play a crucial role in helping Collection Officers manage these challenges successfully.

What skills do you need to be a collection officer?

A collection officer needs strong communication and negotiation skills to effectively contact debtors and secure payments. Attention to detail, organizational abilities, and knowledge of relevant laws and regulations are also important, along with proficiency in using collection software and maintaining accurate records.
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Collection Officer jobs near you
Infographic showing various Collection Officer job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,388 per year, or $23.3 per hour.

Collection Officer

County of Chester

West Chester, PA • On-site

$46K/yr

Full-time

Posted 15 days ago

Job description

Summary The Collection Officer is responsible for developing a payment plan based on various collection methods to ensure that offenders pay court-imposed fees, costs, fines, and restitution in a timely manner and in accordance with the Court Order. Criminal background check is required. Essential Duties Manage approximately 1,000 accounts involving fines, costs and restitution owed by adult probation and parole clients.

Use a collection software package to monitor payments, correspondence, notation of contacts and all relevant documents. Assess and review the financial status of all clients in order to establish appropriate payment arrangements within the Order of the Court. Develop payment plans, as appropriate.

Maintain and monitor payments made by offenders and apply collection methods such as personal contacts, dunning letters, wage attachments, hearings and civil judgements, etc. Research and review victim restitution information to ensure that the appropriate victims will be compensated for their loss in a timely manner. Report the particulars of payment plan compliance statuses and case histories to the Court at contempt hearings, as necessary.

Perform other duties, tasks and special projects, as required. Qualifications/Preferred Skills, Knowledge & Experience Qualifications / Requirements: Associate's degree or equivalent combination of education and experience. Ability to manage large sums of money from offenders for the payment of fines, costs, and restitution.

Knowledge of General Accounting Practices Excellent verbal and written communication skills. Strong interpersonal skills Ability to work independently, and proceed with objectives. Easily adapts to changes in the work environment.

Ability to maintain confidential information and handle confidential matters. Strong customer service experience and skills. Ability to multi-task and establish priorities.

Accurate and detail oriented. Ability to handle and resolve recurring problems. Knowledge and skill with modern office equipment (fax, copier, calculator, etc.)

A valid driver's license is required. Preferred Skills, Knowledge & Experience: Bachelor's degree in Business Administration, Finance, or Criminal Justice. One years of collections experience with a financial or government agency.

Knowledge of the criminal justice field. Public relations knowledge and skills. Strong financial background.

Strong professional ethics. Ability to follow office protocol. Excellent organizational and time management skills.

Ability to establish priorities (remain focused on daily operations). Able to carry tasks to completion. General knowledge and understanding of County of Chester policies and procedures.

Able to use common sense understanding to carry out written or verbal instructions. Additional Information Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. Computer Skills: To perform this job successfully, an individual should have: Basic Word skills Basic Excel skills Basic Access skills Basic Outlook skills (Email and Calendar) Basic Internet skills Knowledge and skill or the ability to learn the department collection software package.

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