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Collections Agent Jobs (NOW HIRING)

Liberis

Collections Agent

Atlanta, GA · On-site

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and ...

Radius Global Solutions LLC

Collections Agent

Ramsey, NJ · On-site

$15 - $18/hr

The First Party Collections Agent will initiate the appropriate action to collect past due balances and record accurate notes on delinquent accounts. In addition, reporting of collection activities ...

Nuvative Inc

Collections Agent

Wichita, KS · On-site

$16 - $18/hr

Collections Agent REPORTS TO : Collections Leadership Pay: $16-18 an hour, with monthly uncapped bonus potential Hours: 9am-6pm M-F, Rotating Saturdays (11am-3pm, approx. once a month, can be traded ...

Liberis

Collections Agent

Atlanta, GA

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and ...

Nuvative Inc

Collections Agent

Wichita, KS · On-site

$16 - $18/hr

Collections Agent REPORTS TO : Collections Leadership Pay: $16-18 an hour, with monthly uncapped bonus potential Hours: 9am-6pm M-F, Rotating Saturdays (11am-3pm, approx. once a month, can be traded ...

Alteva RCM

Collections Agent

Boca Raton, FL

$70K - $90K/yr

Summary The Collections Agent is responsible for supporting accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding ...

Alteva RCM

Collections Agent

Boca Raton, FL

$70K - $90K/yr

Summary The Collections Agent is responsible for supporting accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding ...

Nuvative Inc

Senior Collections Agent

Wichita, KS · On-site

$18 - $20/hr

Collections JOB TITLE : Senior Collections Agent REPORTS TO : Collections Leadership Pay: $18-20 an hour, with monthly uncapped bonus potential Hours: 9am-6pm M-F, Rotating Saturdays (11am-3pm ...

Nuvative Inc

Senior Collections Agent

Wichita, KS · On-site

$18 - $20/hr

Collections JOB TITLE : Senior Collections Agent REPORTS TO : Collections Leadership Pay: $18-20 an hour, with monthly uncapped bonus potential Hours: 9am-6pm M-F, Rotating Saturdays (11am-3pm ...

North Main Bail Bond Co.

Collections Agent

Houston, TX · On-site

$20 - $22/hr

Negotiate payment arrangements and ensure timely collections * Maintain accurate records of all communication and payment activity * Handle sensitive financial information with confidentiality and ...

Above Lending

Collections Agent

Boulder, CO · On-site

Minimum of 2 years' experience in consumer collections. Strong understanding of financial products, services, and regulations. Excellent verbal and written communication skills. Ability to negotiate ...

Above Lending

Collections Agent

Boulder, CO · On-site

Minimum of 2 years' experience in consumer collections. Strong understanding of financial products, services, and regulations. Excellent verbal and written communication skills. Ability to negotiate ...

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Collections Agent information

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How much do collections agent jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

Is a collections agent a good career?

A collections agent is responsible for contacting debtors to recover overdue payments, often working in a call center environment. The role requires strong communication skills, attention to detail, and sometimes familiarity with credit reporting and legal regulations. It can offer steady employment and opportunities for advancement but may involve high-pressure situations and repetitive tasks.
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Collections Agent jobs near you
Infographic showing various Collections Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Collections Agent

Atlanta, GA • On-site

Liberis
See more jobs at Liberisexternal

Full-time

Posted 18 days ago

Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The team
We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the US, UK, Germany and Sweden, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in North America!
Who are you?
As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
Responsibilities
  • Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
  • Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
  • Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
  • Legal liaison: contacting customers we've been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
  • Take charge in ensuring that defaulting account volumes stay within budget limits by strategizing and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
  • Fairness Ambassador: above all, you'll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
  • Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.

We think you'll need
We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:
  • Demonstrated experience within a collections team, preferably in SME collections.
  • A proven ability to self-manage and prioritise tasks effectively.
  • Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
  • High level of integrity in all actions and decisions.
  • Proficiency in Excel
  • Keen attention to detail to ensure accuracy and precision in all tasks.
  • Ability to identify and propose improvements to processes and procedures.
  • If you're fluent in French or Spanish, that would be an advantage!

What happens next?
Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
Our hybrid approach
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
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