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Collections Agent Jobs (NOW HIRING)

NCB Management

Collections Agent

Rockwall, TX · On-site

P40 Collections Agent Job Title Collections Agent Reports To Collections Team Lead Weekly Hours Mon - Fri; 8am - 5pm (nights/weekends as needed) Department Collections Prepared By Blake Harvey Date ...

Radius Global Solutions LLC

Collections Agent

Ramsey, NJ · On-site

$15 - $18/hr

The First Party Collections Agent will initiate the appropriate action to collect past due balances and record accurate notes on delinquent accounts. In addition, reporting of collection activities ...

Smile Brands

Collections Agent

$16.50/hr

We are seeking a Collections Agent to join our Patient Services team. The primary function of this role is to handle inbound and outbound calls to resolve outstanding balance for rendered services.

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Nuvative Inc

Collections Agent

Wichita, KS · On-site

$16 - $18/hr

Collections Agent REPORTS TO : Collections Leadership Pay: $16-18 an hour, with monthly uncapped bonus potential Hours: 9am-6pm M-F, Rotating Saturdays (11am-3pm, approx. once a month, can be traded ...

Nuvative Inc

Collections Agent

Wichita, KS · On-site

$16 - $18/hr

Collections Agent REPORTS TO : Collections Leadership Pay: $16-18 an hour, with monthly uncapped bonus potential Hours: 9am-6pm M-F, Rotating Saturdays (11am-3pm, approx. once a month, can be traded ...

Evercare Protection

Collections Agent

Saint Charles, MO · On-site

$17/hr

Collections Agent - Base Pay + Uncapped Commission $17.00+ Per Hour PLUS an Amazing Commission Structure! Are you motivated by money, enjoy helping customers find solutions, and aren't afraid to ask ...

Nuvative Inc

Senior Collections Agent

Wichita, KS · On-site

$18 - $20/hr

Collections JOB TITLE : Senior Collections Agent REPORTS TO : Collections Leadership Pay: $18-20 an hour, with monthly uncapped bonus potential Hours: 9am-6pm M-F, Rotating Saturdays (11am-3pm ...

Alteva RCM

Collections Agent

Boca Raton, FL

$70K - $90K/yr

Summary The Collections Agent is responsible for supporting accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding ...

Alteva RCM

Collections Agent

Boca Raton, FL · On-site

$70K - $90K/yr

Summary The Collections Agent is responsible for supporting accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding ...

Nuvative Inc

Senior Collections Agent

Wichita, KS · On-site

$18 - $20/hr

Collections JOB TITLE : Senior Collections Agent REPORTS TO : Collections Leadership Pay: $18-20 an hour, with monthly uncapped bonus potential Hours: 9am-6pm M-F, Rotating Saturdays (11am-3pm ...

North Main Bail Bond Co.

Collections Agent

Houston, TX · On-site

$20 - $22/hr

Negotiate payment arrangements and ensure timely collections * Maintain accurate records of all communication and payment activity * Handle sensitive financial information with confidentiality and ...

Beacon Credit Union

Collections Agent

Lynchburg, VA · On-site

$19.10/hr

Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications. Monitor and process loan payoff information and provide this ...

Beacon Credit Union

Collections Agent

Lynchburg, VA

$19.10/hr

Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications. Monitor and process loan payoff information and provide this ...

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Collections Agent information

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How much do collections agent jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.
More about Collections Agent jobs
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Who are the top companies hiring for Collections Agent jobs? The top employers for Collections Agent jobs are:
What states have the most Collections Agent jobs? States with the most job openings for Collections Agent jobs include:
What job categories do people searching Collections Agent jobs look for? The top searched job categories for Collections Agent jobs are:
What are popular job titles related to Collections Agent jobs? For Collections Agent jobs, the most frequently searched job titles are:
Collections Agent jobs near you
Infographic showing various Collections Agent job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Collections Agent

NCB Management

Rockwall, TX • On-site

Full-time

Re-posted 9 days ago

Job description

P40 Collections Agent Job Description

Job Title

Collections Agent

Reports To

Collections Team Lead

Weekly Hours

Mon – Fri; 8am – 5pm (nights/weekends as needed)

Department

Collections

Prepared By

Blake Harvey

Date

12/30/25

Position Overview

Collections is an important department tasked with ensuring that refunds are being sent to the appropriate place and that P40 is receiving the funds owed. Collections Agents check the status of refunds and resolve any issues we may have with late/missing refunds. Collectors are familiar with the entire accounts process since they are responsible for determining which part of the collection process was missing, or what went wrong to where the refund was not paid to P40.

Principle Responsibilities
  • Check on the status of refunds
  • Locate any checks that are missing/outstanding
  • Call/contact dealerships and administrators to make sure the checks have been sent or are in the process of being sent
  • A collections agent can be asked to collect on any of the following types of accounts, some of which might have different collections processes:
    1. GMF Accounts
    2. GME (GM Early Payoffs)
    3. Ally 1 Non-Dealer Debit
    4. Ally ARK accounts
    5. Debt File accounts
Principle Objectives and Expectations
  • Objective: Ensure that refund checks are arriving at P40 and resolve any issues with missing/delayed refunds
  • Collections Agents will be required to collect a certain % of their collections pools each month, with the percentage being set by the Collections Team Lead based on the type of accounts they are collecting on
  • Collections Agents are expected to treat the representatives with respect and courtesy while on calls, as having good relations with the warranty administrators and dealerships is essential to the company
Experience
  • Office experiences handling a high volume of accounts is preferred (but not required)
  • Being comfortable working on the phone for most of the day is necessary
  • Prior work experience on the phone is preferred (but not required)
Education
  • Minimum Requirement: High School Diploma or GED