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Collections Agent Jobs in Augusta, GA (NOW HIRING)

RNR Tire Express

Collection Specialist

Martinez, GA · On-site

$16 - $20.68/hr

An average Collections Specialist makes $16.00 to $20.68 in total with the bonuses . In addition to ... Experience as a rental agent, account executive, account manager, account collection, or rent-to ...

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All JobsCollections Agent JobsCollections Agent Jobs in Augusta, GA

Collections Agent information

See Augusta, GA salary details

$10

$16

$26

How much do collections agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for collections agent in Augusta, GA is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.
More about Collections Agent jobs
What are the most commonly searched types of Collections Agent jobs in Augusta, GA? The most popular types of Collections Agent jobs in Augusta, GA are:
Collections Agent jobs near you
Infographic showing various Collections Agent job openings in Augusta, GA as of August 2026, with employment types broken down into 79% Full Time, 13% Part Time, and 8% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $35,318 per year, or $17 per hour.

Collections Specialist

Contract Callers, Inc.

Augusta, GA • On-site

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

As a Collections Specialist, you will be responsible for contacting individuals who have outstanding debts and working towards resolving their overdue payments. Your primary goal will be to recover outstanding balances while providing exceptional customer service and maintaining a positive company image.

Responsibilities:

  • Contact customers via telephone to negotiate payment arrangements and discuss repayment options.
  • Collect outstanding debts and achieve set collection targets.
  • Provide excellent customer service by addressing customer inquiries, resolving complaints, and offering suitable payment solutions.
  • Update and maintain accurate records of customer interactions and payment arrangements.
  • Adhere to all legal and regulatory requirements governing debt collection practices.
  • Collaborate with team members and supervisors to identify and implement strategies for improving collection rates and customer satisfaction.

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Job Type: Full-time

Salary: $13.00 - $17.00 per hour

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Paid training
  • Vision insurance


Physical setting:


  • Call center


Schedule:


  • 8 hour shift


Supplemental pay types:


  • Bonus pay
  • Commission pay


Ability to commute/relocate:


  • Augusta, GA 30901: Reliably commute or planning to relocate before starting work (Required)


Experience:


  • Microsoft Excel: 1 year (Preferred)
  • Customer service: 1 year (Preferred)


Work Location: Hybrid remote in Augusta, GA 30901

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