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Collections Agent Jobs in Ohio (NOW HIRING)

AllianceOne

First Party Collections

Maumee, OH

$17/hr

Start your career as a First Party Collections Agent in Maumee, OH with AllianceOne, a Teleperformance company and global leader in customer experience. In this role, you will work directly with ...

Aliance one

First Party Collections

Maumee, OH · On-site

$17/hr

Start your career as a First Party Collections Agent in Maumee, OH with AllianceOne, a Teleperformance company and global leader in customer experience. In this role, you will work directly with ...

Fifth Third

SPOC Agent

Cincinnati, OH · On-site

KNOWLEDGE & SKILLS REQUIRED: #High School Diploma or equivalent. #Minimum 2 years Collections or ... SPOC Agent At Fifth Third, we understand the importance of recognizing our employees for the role ...

Fifth Third Bank

SPOC Agent

Cincinnati, OH · On-site

KNOWLEDGE & SKILLS REQUIRED: #High School Diploma or equivalent. #Minimum 2 years Collections or ... SPOC Agent At Fifth Third, we understand the importance of recognizing our employees for the role ...

iQuor

Collection Agent

Richfield, OH · On-site

The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will ...

CFS

Collections Specialist

Grandview Heights, OH · On-site

$17.75 - $24.25/hr

Collections Specialist $36000 - $39000 Local organization providing a variety of residential services/products is seeking a Collections Specialist to assist with interim workload ABOUT THE COMANY

CFS

Collections Specialist

Grandview Heights, OH · On-site

$17.75 - $24.25/hr

Collections Specialist $36000 - $39000 Local organization providing a variety of residential services/products is seeking a Collections Specialist to assist with interim workload ABOUT THE COMANY

CFS

Collections Specialist

Dayton, OH · On-site

$18 - $24.25/hr

Collections Specialist Dayton, OH 45424 Looking for an opportunity where your communication skills and attention to detail can make a real impact? Our client is seeking a Collections Specialist to ...

CFS

Collections Specialist

Columbus, OH · On-site

$41 - $43K/hr

Collections Specialist Client in the Columbus-area is seeking a Collections Specialist to assist with member account follow-up, customer outreach, and resolution of outstanding membership balances ...

CFS

Collections Specialist

Dublin, OH · On-site

$38K - $41K/yr

Collections Specialist Location: Columbus, Ohio Salary: $38,000 - $41,000 About Us: We are dedicated to providing exceptional financial services to our clients. As a leader in the industry, we are ...

CFS

Collections Specialist

Dublin, OH · On-site

$38K - $41K/yr

Collections Specialist Location: Columbus, Ohio Salary: $38,000 - $41,000 About Us: We are dedicated to providing exceptional financial services to our clients. As a leader in the industry, we are ...

CFS

Collections Specialist

Cincinnati, OH · On-site

$17.75 - $24/hr

Collections Specialist Cincinnati, OH 45204 Looking for an opportunity where your communication skills and attention to detail can make a real impact? Our client is seeking a Collections Specialist ...

CFS

Collections Specialist

Columbus, OH · On-site

$41 - $43K/hr

Collections Specialist Client in the Columbus-area is seeking a Collections Specialist to assist with member account follow-up, customer outreach, and resolution of outstanding membership balances ...

CFS

Collections Specialist

Dayton, OH · On-site

$18 - $24.25/hr

Collections Specialist Dayton, OH 45424 Looking for an opportunity where your communication skills and attention to detail can make a real impact? Our client is seeking a Collections Specialist to ...

CFS

Collections Specialist

Hilliard, OH · On-site

$17.50 - $23.75/hr

Collections Specialist Hilliard, OH 43026 Looking for an opportunity where your communication skills and attention to detail can make a real impact? Our client is seeking a Collections Specialist to ...

CFS

Collections Specialist

Cincinnati, OH · On-site

$17.75 - $24/hr

Collections Specialist Cincinnati, OH 45204 Looking for an opportunity where your communication skills and attention to detail can make a real impact? Our client is seeking a Collections Specialist ...

CFS

Collections Specialist

Hilliard, OH · On-site

$17.50 - $23.75/hr

Collections Specialist Hilliard, OH 43026 Looking for an opportunity where your communication skills and attention to detail can make a real impact? Our client is seeking a Collections Specialist to ...

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All JobsCollections Agent JobsCollections Agent Jobs in Ohio

Collections Agent information

See Ohio salary details

$10

$17

$26

How much do collections agent jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for collections agent in Ohio is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.
More about Collections Agent jobs
What are the most commonly searched types of Collections Agent jobs in Ohio? The most popular types of Collections Agent jobs in Ohio are:
What are popular job titles related to Collections Agent jobs in OH? For Collections Agent jobs in OH, the most frequently searched job titles are:
Collections Agent jobs near you
Infographic showing various Collections Agent job openings in Ohio as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,719 per year, or $17.2 per hour.

First Party Collections

AllianceOne

Maumee, OH

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Start your career as aFirst Party Collections Agent in Maumee, OHwith AllianceOne, a Teleperformance company and global leader in customer experience.

In this role, you will work directly with customers to resolve past due accounts while delivering a professional and respectful experience. This is a great opportunity to build a long-term career in a stable, performance-driven environment.

Schedule and Training

Training Schedule: Monday to Friday, 10:00 AM to 7:00 PM

Hours of Operation: Monday to Friday 10:00 AM to 7:00 PM

Pay and Benefits

We offer competitive pay and a comprehensive benefits package:

  • $17.00 per hour
  • Medical, dental, and vision insurance
  • 401(k) with company match after 90 days
  • Paid time off
  • HSA and FSA options
  • Employee Assistance Program
  • Career growth opportunities within Teleperformance

Work Location

This is an onsite role based in:
1684 Woodlands Drive, Maumee, OH 43537

What You Will Do

As a First Party Collections Agent, you will:

  • Manage inbound and outbound calls to collect on past due consumer and commercial accounts
  • Work with customers to resolve balances on credit cards and loan accounts
  • Maintain compliance while delivering a professional and empathetic experience
  • Meet performance goals for quality, productivity, and adherence
  • Handle a daily caseload and prioritize tasks effectively

What You Bring

To be successful in this First Party Collections role in Maumee, OH, you should have:

  • Strong verbal and written communication skills
  • Ability to handle sensitive conversations with professionalism and empathy
  • Problem-solving and decision-making skills
  • Ability to multitask in a fast-paced, structured environment
  • Strong attention to detail and organizational skills
  • Self-motivated mindset with the ability to work independently and as part of a team

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

Questions?

  • Please review our privacy notice available at the following www.allianceoneinc.com/careers
  • For additional information on AllianceOne visit our website atwww.allianceoneinc.com

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