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Collection Representative Jobs (NOW HIRING)

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Bilingual (Spanish/English) Collection Representative - Full-Time, In-Office (Thousand Oaks, CA) Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus Location: 555 St. Charles Dr., Suite 100 ...

Remex, Inc

Collection Representative

Willow Grove, PA · On-site

$37K - $70K/yr

We're seeking passionate and driven individuals to join our team as Collection Representatives. As a Debt Collection Professional, your mission is to motivate consumers to resolve their debts ...

Remex, Inc

Collection Representative

Willow Grove, PA · On-site

$37K - $70K/yr

We're seeking passionate and driven individuals to join our team as Collection Representatives. As a Debt Collection Professional, your mission is to motivate consumers to resolve their debts ...

Remex, Inc

Collection Representative

Willow Grove, PA

$37K - $70K/yr

Paid time off We're seeking passionate and driven individuals to join our team as Collection Representatives. As a Debt Collection Professional, your mission is to motivate consumers to resolve their ...

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How much do collection representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for collection representative in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collection Representative, and why are they important?

To thrive as a Collection Representative, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and phone systems is typically required. Persistence, empathy, and professionalism help build rapport with customers and navigate difficult conversations. These skills are crucial for recovering outstanding debts while maintaining positive customer relationships and upholding company reputation.

What jobs pay 4000 a week without a degree?

A Collection Representative typically earns less than $4,000 per week, but some high-level sales or management roles in collections or finance can reach that level with experience. These positions often require strong negotiation skills, industry knowledge, and sometimes certifications, but generally do not require a college degree. High earnings are usually associated with commission-based pay structures and performance targets.

What is the role of a collection representative?

A collection representative is responsible for contacting customers to recover overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills, negotiation techniques, and collection software to perform their duties efficiently.

What is the difference between Collection Representative vs Credit Analyst?

AspectCollection RepresentativeCredit Analyst
Required CredentialsHigh school diploma or equivalent; sometimes relevant certificationsBachelor's degree in finance, accounting, or related field; certifications like CFA are common
Work EnvironmentCall centers, offices, or remote work; focus on debt recoveryBanking or financial institutions; analyzing credit data and risk
Employer & Industry UsageFinancial services, collection agencies, banksBanks, lending companies, financial institutions
Search & Comparison IntentUnderstanding debt collection rolesAssessing creditworthiness and risk analysis

While both roles operate within the financial sector, Collection Representatives focus on recovering unpaid debts through communication with customers, often requiring strong interpersonal skills. Credit Analysts evaluate financial data to determine credit risk, requiring analytical skills and relevant certifications. The roles differ in responsibilities, work environment, and required credentials, but both are essential in financial services.

What is the highest paying collection job?

The highest paying collection jobs are typically senior or managerial roles such as Collections Manager or Credit and Collections Director, which can offer salaries exceeding $80,000 annually. These positions often require extensive experience, strong negotiation skills, and knowledge of industry regulations.

How does a Collection Representative typically collaborate with other departments to resolve account issues?

Collection Representatives frequently work alongside customer service, billing, and sometimes sales teams to gather accurate account information and address customer concerns. Effective collaboration ensures that payment disputes or account discrepancies are resolved promptly, improving the likelihood of successful collections. Open communication with these departments helps Collection Representatives provide tailored solutions to customers, which can both recover outstanding balances and maintain positive client relationships.

What are Collection Representatives?

Collection Representatives are professionals responsible for contacting individuals or businesses to collect payments on overdue accounts. They typically work for collection agencies, financial institutions, or other organizations that extend credit. Their duties include negotiating payment arrangements, updating account information, and advising customers on payment options. Collection Representatives must adhere to federal and state regulations regarding debt collection practices while maintaining a professional and empathetic approach.

What is a collection representative?

A collection representative is a professional responsible for contacting customers to recover overdue payments and resolve account issues. They often use communication skills, negotiation, and may work with collection software to manage accounts and ensure compliance with regulations.
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What cities are hiring for Collection Representative jobs? Cities with the most Collection Representative job openings:
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Collection Representative jobs near you
Infographic showing various Collection Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 36% Part Time, 1% Temporary, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,779 per year, or $19.1 per hour.
Collection Representative

Collection Representative

Firstsource

Thousand Oaks, CA • On-site

$18 - $20/hr

Full-time

Posted 8 days ago

Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

19th of 72 rated call and contact centers

Job description

Bilingual (Spanish/English) Collection Representative - Full-Time, In-Office (Thousand Oaks, CA)
Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus
Location: 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360
Schedule: Monday-Friday, 7:00 AM-3:30 PM PST
American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking motivated and articulate Collection Representatives to join our Thousand Oaks office. This is an in-office opportunity Full-Time position, offering competitive pay and performance-based incentives.
What You'll Do
  • Handle a high volume of inbound and outbound collection calls with professionalism and empathy.
  • Negotiate payment solutions in accordance with federal, state, and client compliance requirements.
  • Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals.
  • Utilize collection systems to document activity, schedule follow-ups, and track account progress.
  • Research and verify account details through regulatory and data sources.
  • Participate in training sessions and meetings to support continuous improvement.

What We're Looking For
  • Excellent verbal and written communication skills.
  • Bilingual (Spanish/English)
  • Strong negotiation and problem-solving abilities.
  • Ability to manage time effectively and stay organized in a fast-paced environment.
  • Previous experience in collections, sales, telemarketing, or a call center is preferred.
  • Must adhere to all state, federal, and client compliance guidelines.

Why Join Us
  • Competitive hourly pay ($18-$20/hour) plus monthly performance bonuses.
  • No weekends.
  • Supportive team environment and ongoing training.
  • Opportunities for career growth and professional development.
  • Equal Opportunity Employer - we value diversity and inclusion.

If you are a driven communicator who enjoys achieving goals and helping customers resolve their accounts, we want to hear from you. Apply today to join American Recovery Service Incorporated in Thousand Oaks!
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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