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Collection Representative Jobs in Ohio (NOW HIRING)

Mbandw

Collection Representative I

Cleveland, OH · On-site

$15/hr

About the Organization McCarthy, Burgess and Wolff (MB&W) is one of the largest collection agencies in the United States. We've created what we believe is a superior business model - combining ...

RetailData

Data Collection Representative

Burbank, OH · On-site

Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles. Equal Employment Opportunity ...

RetailData

Data Collection Representative

Stratton, OH · On-site

Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects require collection of items in these store aisles. Equal Employment Opportunity ...

JLL

Data Collection Specialist II

Cleveland, OH · Remote

Experience with performing data collection on building systems (HVAC, refrigeration, point of sale ... Takes photographs of representative systems and conditions. * Performs other duties as assigned.

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All JobsCollection Representative JobsCollection Representative Jobs in Ohio

Collection Representative information

See Ohio salary details

$10

$18

$26

How much do collection representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for collection representative in Ohio is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What is a collection representative?

Collection Representatives are professionals responsible for contacting individuals or businesses to collect payments on overdue accounts. They typically work for collection agencies, financial institutions, or other organizations that extend credit. Their duties include negotiating payment arrangements, updating account information, and advising customers on payment options. Collection Representatives must adhere to federal and state regulations regarding debt collection practices while maintaining a professional and empathetic approach.

What skills and qualifications are needed to be a collection representative?

To thrive as a Collection Representative, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and phone systems is typically required. Persistence, empathy, and professionalism help build rapport with customers and navigate difficult conversations. These skills are crucial for recovering outstanding debts while maintaining positive customer relationships and upholding company reputation.

How does a collection representative collaborate with other departments to resolve account issues?

Collection Representatives frequently work alongside customer service, billing, and sometimes sales teams to gather accurate account information and address customer concerns. Effective collaboration ensures that payment disputes or account discrepancies are resolved promptly, improving the likelihood of successful collections. Open communication with these departments helps Collection Representatives provide tailored solutions to customers, which can both recover outstanding balances and maintain positive client relationships.

What is the difference between Collection Representative vs Credit Analyst?

AspectCollection RepresentativeCredit Analyst
Required CredentialsHigh school diploma or equivalent; sometimes relevant certificationsBachelor's degree in finance, accounting, or related field; certifications like CFA are common
Work EnvironmentCall centers, offices, or remote work; focus on debt recoveryBanking or financial institutions; analyzing credit data and risk
Employer & Industry UsageFinancial services, collection agencies, banksBanks, lending companies, financial institutions
Search & Comparison IntentUnderstanding debt collection rolesAssessing creditworthiness and risk analysis

While both roles operate within the financial sector, Collection Representatives focus on recovering unpaid debts through communication with customers, often requiring strong interpersonal skills. Credit Analysts evaluate financial data to determine credit risk, requiring analytical skills and relevant certifications. The roles differ in responsibilities, work environment, and required credentials, but both are essential in financial services.

How much do collection representatives make?

Collection representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation through commissions or bonuses based on recovery performance. Salaries can vary depending on experience, location, and the industry they work in, and strong communication skills are essential for success in this role.
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Collection Representative jobs near you
Infographic showing various Collection Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $37,818 per year, or $18.2 per hour.

Collection Representative I

Middleburg Heights, OH • On-site

Mbandw
See more jobs at Mbandwexternal

$15/hr

Full-time

Re-posted 28 days ago

Job description

About the Organization
McCarthy, Burgess and Wolff (MB&W) is one of the largest collection agencies in the United States. We've created what we believe is a superior business model - combining advanced technological and analytic tools with quality employees, management, and ownership who genuinely care. We understand what motivates our employees - a dynamic and attractive work environment, loyalty, and unlimited earning potential. We offer an environment where the truly inspired (and highly skilled) individual can do extraordinary things. The end result is an exceptional workplace that gives our clients superior results.
Description
Debt Collection agents earn $15/hour plus commission!
GENEROUS COMMISSION STRUCTURE
Monday - Friday
NO WEEKENDS
ONSITE
One year collection experience preferred.
PROFESSIONAL TRAINING PROVIDED
Objective
Do you have a strong desire for reaching and achieving goals? Do you love working in a collaborating culture with strong purpose and core values? Are you money-motivated and striving for a challenge? If so, McCarthy, Burgess & Wolff, Inc could possibly be the company for you!
This position is ideal if you have the following skills and attributes:
• Outgoing and personable
• Persuasive Speaking Skills
• Effective Listening
• Time - Management
• Ability to solve problems independently
• Experienced with using CRM or other customer service management programs.
• Strong work ethic.
Full-Time/Part-Time
Full-Time
Shift
-not applicable-
Location
Middleburg Heights
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.

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