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Debt Collection Manager Jobs in Ohio (NOW HIRING)

KURV

Collections Manager

Cleveland, OH · On-site

The Collection Manager will be responsible for leading and managing the collections process, minimizing delinquency and bad debt, optimizing cash flow, and maintaining strong client relationships.

Mbandw

Collection Representative I

Cleveland, OH · On-site

$15/hr

Description Debt Collection agents earn $15/hour plus commission! GENEROUS COMMISSION STRUCTURE ... Management • Ability to solve problems independently • Experienced with using CRM or other ...

SmartIPlace

Project Manager

Columbus, OH · On-site

$90 - $100/hr

... in debt collection at the Ohio Attorney General's office. Qualifications/Required Skills ... Applicant should have a minimum of 8 years as a Project Manager. * Strong ability to work ...

Rumpke

Credit & Collections Manager

Cincinnati, OH · On-site

Ensure the Collection team operates within the confines of the Federal Fair Debt Collection ... This position will manage 1-5 employees * This position will not oversee and direct other managers ...

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Debt Collection Manager information

What is the difference between Debt Collection Manager vs Debt Collector?

AspectDebt Collection ManagerDebt Collector
ResponsibilitiesOversees collection teams, develops strategies, manages accounts, and ensures complianceContacts debtors, negotiates payments, and follows up on overdue accounts
Required CredentialsHigh school diploma or equivalent; experience in collections; sometimes certifications in debt managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, supervisory role, team managementField or office, direct debtor contact
Industry UsageUsed in financial services, collections agencies, and corporate financeCommonly employed in collections agencies and debt recovery firms

The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

What are the key skills and qualifications needed to thrive as a debt collection manager?

To thrive as a Debt Collection Manager, you need strong leadership abilities, knowledge of debt collection laws, and experience in account management, often supported by a degree in finance, business, or a related field. Familiarity with debt collection software (like FICO or Experian systems), CRM platforms, and relevant compliance certifications is typically required. Excellent negotiation, conflict resolution, and communication skills help build effective teams and maintain client relationships. These skills are crucial for ensuring regulatory compliance, maximizing collections, and fostering a productive team environment.

What are some common challenges faced by debt collection managers, and how can they be addressed?

Debt Collection Managers often encounter challenges such as motivating their teams to achieve collection targets, handling difficult negotiations with debtors, and ensuring compliance with relevant regulations. Addressing these challenges involves providing ongoing training, fostering open communication within the team, and implementing effective performance tracking systems. Additionally, staying up to date with legal requirements and ethical standards is essential for maintaining a positive reputation and avoiding legal issues.

What does a debt collection manager do?

A Debt Collection Manager oversees the operations and staff responsible for recovering outstanding debts owed to a company or organization. Their duties include setting collection policies, monitoring collection activities, ensuring compliance with laws and regulations, and developing strategies to maximize recovery rates. They often handle escalated cases, train new collectors, and report on collection performance to senior management. Effective Debt Collection Managers balance assertive recovery efforts with professionalism and customer service.

What are popular job titles related to Debt Collection Manager jobs in Ohio?

For Debt Collection Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Debt Collection Manager jobs in Ohio look for?

The top searched job categories for Debt Collection Manager jobs in Ohio are:

What cities in Ohio are hiring for Debt Collection Manager jobs?

Cities in Ohio with the most Debt Collection Manager job openings:

Debt Collection Manager jobs near you
Infographic showing various Debt Collection Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Debt Collection Specialist (No Weekends!)

Aliance one

Maumee, OH • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Make an Impact While Building Your Career
Every conversation has the power to make a difference.
We're looking for compassionate, driven, and goal-oriented individuals who thrive on helping others while achieving meaningful results. As a Collections Specialist, you'll work with customers to understand their financial situation, provide personalized repayment solutions, and help them take positive steps toward financial stability.
If you're a strong communicator who enjoys solving problems, building relationships, and earning performance-based rewards, this is an opportunity to grow your career with a company that values your success.
Why You'll Love Working With Us
We are here to welcome, listen, engage, resolve, and amaze.
Our people are at the heart of everything we do. We foster a supportive, collaborative environment where your contributions are recognized, your growth is encouraged, and your success is celebrated. Through paid training, ongoing coaching, and advancement opportunities, we'll equip you with everything you need to excel.
Location
Onsite
1684 Woodlands Drive
Maumee, OH 43537
Compensation
  • $16.00 per hour starting pay
  • Large incentive options -the more you achieve, the more you can earn.
  • Paid training from day one.

Outstanding Benefits
We believe in taking care of our employees both inside and outside of work.
Our comprehensive benefits package includes:
  • Medical, Dental & Vision Insurance
  • Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Paid Time Off (PTO)
  • Optional Daily Pay
  • Employee Assistance Program (EAP)
  • 401(k) eligibility after 90 days
  • Career development and advancement opportunities
  • Health benefits beginning the first day of the month following your hire date (or immediately if hired on the first day of the month)

What You'll Do
In this role, you'll:
  • Build positive relationships with customers through professional, solution-focused conversations.
  • Manage an assigned portfolio of customer accounts using company systems.
  • Contact customers by phone and respond to inbound inquiries regarding repayment options.
  • Understand each customer's financial situation and identify the best available payment solution.
  • Negotiate payment arrangements, settlements, or hardship options within established guidelines.
  • Maintain accurate account documentation after every customer interaction.
  • Meet performance goals related to quality, productivity, customer engagement, and collections.
  • Follow all company policies and regulatory requirements while protecting confidential customer information.

What Makes You a Great Fit
We're looking for individuals who are:
  • Motivated by goals and personal achievement.
  • Excellent communicators with strong listening and negotiation skills.
  • Empathetic and professional when assisting customers through difficult financial situations.
  • Comfortable working in a fast-paced, structured call center environment.
  • Organized, detail-oriented, and able to manage multiple tasks.
  • Team players who also work well independently.

Preferred Qualifications
  • Six months or more of experience in collections, customer service, call center, sales, or another customer-facing role.
  • Previous collections experience is a plus but not required.

Your Success Starts Here
This is more than just a collections job-it's an opportunity to develop valuable communication, negotiation, and customer service skills while earning competitive pay, uncapped incentives, and building a long-term career.
If you're ready to make an impact, grow professionally, and be rewarded for your performance, we'd love to meet you. Apply today!
#ZRPSG
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.
Questions?
  • Please review our privacy notice available at the following www.allianceoneinc.com/careers
  • For additional information on AllianceOne visit our website at www.allianceoneinc.com

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