ZipRecruiter

Log In

1

Collection Representative Jobs in Ohio (NOW HIRING)

Marmon

Customer Service Representative I

Westlake, OH · On-site

$14.75 - $20.25/hr

Properly request all UCFS collection letters (including Attorney letters). * Effectively follow all the current KPI's to ensure calls are answered in a timely manner. * Work together as a team to ...

Marmon

Operations Support Specialist II

Westlake, OH

$47.70K - $63.90K/yr

Handle requests for collection representatives and management, ensuring smooth communication and documentation. * Compliance Documentation: Process and mail West Virginia Right to Cure notices and ...

Marmon

Operations Support Specialist II

Westlake, OH · On-site

$47.70K - $63.90K/yr

Handle requests for collection representatives and management, ensuring smooth communication and documentation. * Compliance Documentation: Process and mail West Virginia Right to Cure notices and ...

Huntington

Asset Finance Collections Rep III

Columbus, OH · On-site +1

$16.50 - $21.25/hr

Asset Finance Collections Rep III maximizes Equipment Finance's return on problem accounts and ... Researches complex collection and litigation issues and problems and develops and implements ...

Huntington

Asset Finance Collections Rep III

Akron, OH · On-site +1

$16.25 - $21/hr

Asset Finance Collections Rep III maximizes Equipment Finance's return on problem accounts and ... Researches complex collection and litigation issues and problems and develops and implements ...

Flambeau, Inc.

Credit Representative

Middlefield, OH · On-site

The Credit Representative's responsibility is to manage customer receivable accounts as assigned to ... Collection of receivables through contact with customer on past due invoices and appropriate ...

next page

Showing results 1-20

People also search for

All JobsCollection Representative JobsCollection Representative Jobs in Ohio

Collection Representative information

See Ohio salary details

$10

$18

$26

How much do collection representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for collection representative in Ohio is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collection Representative, and why are they important?

To thrive as a Collection Representative, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and phone systems is typically required. Persistence, empathy, and professionalism help build rapport with customers and navigate difficult conversations. These skills are crucial for recovering outstanding debts while maintaining positive customer relationships and upholding company reputation.

How does a Collection Representative typically collaborate with other departments to resolve account issues?

Collection Representatives frequently work alongside customer service, billing, and sometimes sales teams to gather accurate account information and address customer concerns. Effective collaboration ensures that payment disputes or account discrepancies are resolved promptly, improving the likelihood of successful collections. Open communication with these departments helps Collection Representatives provide tailored solutions to customers, which can both recover outstanding balances and maintain positive client relationships.

What are Collection Representatives?

Collection Representatives are professionals responsible for contacting individuals or businesses to collect payments on overdue accounts. They typically work for collection agencies, financial institutions, or other organizations that extend credit. Their duties include negotiating payment arrangements, updating account information, and advising customers on payment options. Collection Representatives must adhere to federal and state regulations regarding debt collection practices while maintaining a professional and empathetic approach.

What is the difference between Collection Representative vs Credit Analyst?

AspectCollection RepresentativeCredit Analyst
Required CredentialsHigh school diploma or equivalent; sometimes relevant certificationsBachelor's degree in finance, accounting, or related field; certifications like CFA are common
Work EnvironmentCall centers, offices, or remote work; focus on debt recoveryBanking or financial institutions; analyzing credit data and risk
Employer & Industry UsageFinancial services, collection agencies, banksBanks, lending companies, financial institutions
Search & Comparison IntentUnderstanding debt collection rolesAssessing creditworthiness and risk analysis

While both roles operate within the financial sector, Collection Representatives focus on recovering unpaid debts through communication with customers, often requiring strong interpersonal skills. Credit Analysts evaluate financial data to determine credit risk, requiring analytical skills and relevant certifications. The roles differ in responsibilities, work environment, and required credentials, but both are essential in financial services.

More about Collection Representative jobs
What are popular job titles related to Collection Representative jobs in Ohio? For Collection Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Collection Representative jobs in Ohio look for? The top searched job categories for Collection Representative jobs in Ohio are:
What are popular job titles related to Collection Representative jobs in OH? For Collection Representative jobs in OH, the most frequently searched job titles are:
Collection Representative jobs near you
Infographic showing various Collection Representative job openings in Ohio as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,818 per year, or $18.2 per hour.
Customer Service Representative I

Customer Service Representative I

Marmon Holdings, Inc.

Westlake, OH

$14.75 - $20.25/hr

Other

Posted 17 days ago

Marmon Holdings rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

United Consumer Financial Services Compa
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
The Customer Service Representative serves as the first point of contact for customers with overdue accounts. This role blends customer service excellence with debt recovery responsibilities, ensuring positive customer experiences while meeting collection targets.
ESSENTIAL DUTIES & RESPONSIBILITIES
REPRESENTATIVE LEVEL 1

  • Manage inbound calls from customers regarding account status, payments, and disputes.
  • Provide accurate information about balances, due dates, and payment options.
  • Identify delinquent accounts and initiate appropriate collection actions.
  • Document all customer interactions in CRM systems.
  • Schedule one-time or recurring payments via EFT or credit/debit cards.
  • Resolve customer complaints with empathy and professionalism.
  • Recognize specific scenarios to require specific collection questions answered in compliance with the FTCPA.
  • Properly request all UCFS collection letters (including Attorney letters).
  • Effectively follow all the current KPI's to ensure calls are answered in a timely manner.
  • Work together as a team to achieve departmental goals.
  • Use the approved third-party companies to accept payments and other customer service - collection duties!
  • Appropriately request RPC and Accurint reports.
  • Effectively use all options available on the Collection and Inquiries system menus.
  • Review voicemails and return calls to the customers within 24 hours or the next business day.
  • Set up future promise to pay for delinquent accounts.
  • Properly process specific customer requests through the flag for review reports.
  • Perform additional assignments as required to assist in achieving Team and Company goals.
SKILLS & ABILITIES
  • Ability to negotiate to work out payment arrangements on accounts that are delinquent on their first payment.
  • Ability to calculate figures and amounts as the relate to settlements on accounts.
  • The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • The ability to multi-task in a busy, fast-paced, sometimes stressful, and noisy environment with frequent interruptions.
  • Ability to communicate effectively on the phone and in person for up to 8 hours per day.
  • Ability to work effectively with UCFS employees and customers.
  • Ability to read, write and perform mathematical calculations.
  • Ability to address detail.
  • Ability to understand and follow UCFS policies, procedures, and guidelines.
  • Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Suite (Outlook, Excel, Word, PowerPoint), Internet/search engine savvy.
KEY PERFORMANCE INDICATORS
  • Average call handling
  • Average talk time
  • Average wrap time
  • Q/A Scores
  • Collection numbers
  • Contacts Per Hour
MINIMUM QUALIFICATIONS
  • High school diploma or equivalent required.
  • One year collection experience
  • One year Call Center experience
  • Knowledge of Billing and Collections procedures
  • Pass Inbound Skills Assessment Test/Acceptable Keystrokes

WORKING CONDITIONS
This position operates in a professional office environment at UCFS offices in Westlake, Ohio.
This is typically a full-time position, which is defined as being scheduled to work for up to 40 hours or more per week. UCFS is open for operations 7 days a week, and most holidays. Representatives work Monday through Friday on the day or early evening shift, and may be called upon to work overtime, night-time, and weekend hours (two weekends required each month) or permanently change their schedules as job duties demand.
• Fast-paced call center setting.
• High volume of inbound calls.
• May include evenings, weekends, or holiday shifts.
• Performance-driven with metrics-based evaluations.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

What Marmon Holdings employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply