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Collection Agent Jobs (NOW HIRING)

Lone Star Llc

Collection Agent

Buffalo, NY · On-site

$16 - $20/hr

Previous experience as a Collection agent or in a similar position strongly preferred * Understanding of collection techniques * Knowledge of debt collection laws and regulations preferred

Lone Star Llc

Collection Agent

Buffalo, NY

$16 - $20/hr

Previous experience as a Collection agent or in a similar position strongly preferred * Understanding of collection techniques * Knowledge of debt collection laws and regulations preferred

Lone Star Llc

Collection Agent

Buffalo, NY

$16 - $20/hr

Previous experience as a Collection agent or in a similar position strongly preferred * Understanding of collection techniques * Knowledge of debt collection laws and regulations preferred

Jon Barry & Associates, Inc.

Collection Agent

Concord, NC · On-site

$17 - $21/hr

Collections Agent Collections Agent- Remote Opportunity with High Earning Potential! Are you an ... Paragon is a third-party collection agency focusing on Medical Revenue. We have been a trusted ...

Everon LLC

Collection Agent

Irving, TX · On-site

The Collection Agent ensures receivables are collected while maintaining strong customer relations. Duties and Responsibilities: * Respond to customer questions, resolve issues within scope of ...

Williams Rush & Associates

Collection Agent

Dallas, TX · On-site

$16 - $20/hr

Paid time off We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating ...

Williams Rush & Associates

Collection Agent

Dallas, TX · On-site

$16 - $20/hr

We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting ...

Mandarich Law Group, LLP

Collection Agent

Lake Mary, FL · On-site

Mandarich Law Group is one of the country's leading creditor's right law firm with offices in NV, NY, IL, MI, MO, OH, NC, GA and FL, is seeking a full time Collection Agents for our Williamsville, NY ...

Mandarich Law Group, LLP

Collection Agent

Chicago, IL · On-site

Effectively manage an open queue of accounts to consistently hit your monthly collection goal. Requirements * Excellent verbal communication skills. * Multitasking and time management skills to work ...

Mandarich Law Group, LLP

Collection Agent

Chicago, IL · On-site

Effectively manage an open queue of accounts to consistently hit your monthly collection goal. Requirements * Excellent verbal communication skills. * Multitasking and time management skills to work ...

Mandarich Law Group, LLP

Collection Agent

Lake Mary, FL · On-site

Mandarich Law Group is one of the country's leading creditor's right law firm with offices in NV, NY, IL, MI, MO, OH, NC, GA and FL, is seeking a full time Collection Agents for our Williamsville, NY ...

Williams Rush & Associates

Collection Agent

Dallas, TX · On-site

$16 - $20/hr

We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting ...

Mandarich Law Group, LLP

Collection Agent

Lake Mary, FL · On-site

Mandarich Law Group is one of the country's leading creditor's right law firm with offices in NV, NY, IL, MI, MO, OH, NC, GA and FL, is seeking a full time Collection Agents for our Williamsville, NY ...

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Collection Agent information

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How much do collection agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for collection agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is a collection agent?

Collection agents are professionals who work on behalf of creditors to recover overdue payments from individuals or businesses. Their main responsibilities include contacting debtors, negotiating payment plans, and maintaining records of communication and payment agreements. Collection agents may work for collection agencies, financial institutions, or other organizations that manage outstanding debts. They must adhere to laws and regulations governing debt collection practices to ensure ethical and legal conduct.

What skills and qualifications are needed to be a collection agent?

To thrive as a Collection Agent, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Resilience, patience, and professionalism are vital soft skills for managing difficult conversations and maintaining positive customer interactions. These competencies are crucial for recovering outstanding debts efficiently while upholding legal standards and protecting the organization’s reputation.

What challenges do collection agents face and how are they addressed?

Collection Agents often encounter challenges such as unresponsive clients, negotiating payment arrangements, and handling difficult conversations. To address these, agencies typically provide robust training in communication and negotiation skills, as well as access to support from supervisors and experienced colleagues. Working within a team allows agents to share strategies, discuss complex cases, and receive guidance, helping them stay motivated and effective in reaching recovery targets while maintaining professionalism and compliance with regulations.

What is the difference between Collection Agent vs Debt Collector?

AspectCollection AgentDebt Collector
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice settings, sometimes fieldworkPrimarily office-based, some fieldwork
Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial institutions
Search/Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collection Agents and Debt Collectors often perform similar tasks in recovering debts, with overlapping credentials and work environments. The main difference lies in their job scope and employer settings. Collection Agents may work directly for lenders or in more formal roles, while Debt Collectors are typically employed by collection agencies. Both roles require similar skills and certifications, making them closely related in the debt recovery industry.

Can you make good money in collection agents?

Collection agents can earn a competitive income that includes a base salary plus commissions or bonuses based on the amount collected. Earnings vary depending on experience, location, and the effectiveness of collection skills, with some agents making a substantial income through performance-based pay. Strong communication skills and knowledge of debt collection laws can enhance earning potential.
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What states have the most Collection Agent jobs?

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Collection Agent jobs near you
Infographic showing various Collection Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Collection Agent

Lone Star Llc

Buffalo, NY • On-site

$16 - $20/hr

Full-time

Re-posted 3 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Bonus Eligibility
  • Paid Holidays
Job Summary
We are seeking a Collections Agent to join our team. In this role, you will handle collecting outstanding debts from clients and maintaining accurate and up-to-date financial records. The ideal candidate possesses effective communication skills, excellent negotiating skills, thorough understanding of financial concepts, and people skills to uphold a professional rapport with clients and internally.
 
Responsibilities 
  • Collect outstanding debts from clients through phone calls, emails, and written correspondence.
  • Keep a high level of organization and attention to detail, ensuring accurate and prompt financial records.
  • Maintain accurate documentation of account status and collection efforts.
  • Research client information and historical data on accounts 
  • Communicate with clients regarding overdue accounts 
  • Utilizing accounting and database software to manage and track accounts receivables and payables.
  • Review and analyze financial reports to find trends and areas for improvement.
  • Continuous communication with leadership to meet goals/quotas within pre-defined goal period.
  • Report on collection activity and present to management
Qualifications
  • High school diploma/GED required.
  • Previous experience as a Collection agent or in a similar position strongly preferred
  • Understanding of collection techniques
  • Knowledge of debt collection laws and regulations preferred
  • Comfortable working with Microsoft Office, Excel, and computer databases,
  • Ability to work well under pressure
  • Ability to navigate accounts payables and receiveables.
  • Excellent communication and negotiation skills
Additional Requirements
  • Must have reliable transportation