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Collection Agent Jobs (NOW HIRING)

Williams Rush & Associates

Collection Agent

Dallas, TX · On-site

$16 - $20/hr

Paid time off We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating ...

Credit Wise Recovery Solutions

You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA) You will maintain knowledge of functional area and company policies and procedures. You will ...

Cwrs

You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA) You will maintain knowledge of functional area and company policies and procedures. You will ...

Williams Rush & Associates

Collection Agent

Dallas, TX · On-site

$16 - $20/hr

We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting ...

Hanover County, VA

Revenue Collection Agent

Hanover, VA · On-site

$40K - $50K/yr

The Revenue Collections Agent reports to a Business Manager and supervises no staff. Essential Functions: • Analyzes the more difficult tax accounts to determine the best means of collection and ...

MCI Careers

Toll Collection Agent

Parkersburg, WV

$13.50 - $15/hr

Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices. * Assist customers with new account setup, questions, and concerns * Process payments ...

MCI Careers

Toll Collection Agent

Parkersburg, WV · On-site

$13.50 - $15/hr

Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices. * Assist customers with new account setup, questions, and concerns * Process payments ...

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Collection Agent information

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How much do collection agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for collection agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is a collection agent?

Collection agents are professionals who work on behalf of creditors to recover overdue payments from individuals or businesses. Their main responsibilities include contacting debtors, negotiating payment plans, and maintaining records of communication and payment agreements. Collection agents may work for collection agencies, financial institutions, or other organizations that manage outstanding debts. They must adhere to laws and regulations governing debt collection practices to ensure ethical and legal conduct.

What is the difference between Collection Agent vs Debt Collector?

AspectCollection AgentDebt Collector
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice settings, sometimes fieldworkPrimarily office-based, some fieldwork
Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial institutions
Search/Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collection Agents and Debt Collectors often perform similar tasks in recovering debts, with overlapping credentials and work environments. The main difference lies in their job scope and employer settings. Collection Agents may work directly for lenders or in more formal roles, while Debt Collectors are typically employed by collection agencies. Both roles require similar skills and certifications, making them closely related in the debt recovery industry.

What challenges do collection agents face and how are they addressed?

Collection Agents often encounter challenges such as unresponsive clients, negotiating payment arrangements, and handling difficult conversations. To address these, agencies typically provide robust training in communication and negotiation skills, as well as access to support from supervisors and experienced colleagues. Working within a team allows agents to share strategies, discuss complex cases, and receive guidance, helping them stay motivated and effective in reaching recovery targets while maintaining professionalism and compliance with regulations.

What skills and qualifications are needed to be a collection agent?

To thrive as a Collection Agent, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Resilience, patience, and professionalism are vital soft skills for managing difficult conversations and maintaining positive customer interactions. These competencies are crucial for recovering outstanding debts efficiently while upholding legal standards and protecting the organization’s reputation.
More about Collection Agent jobs
What cities are hiring for Collection Agent jobs? Cities with the most Collection Agent job openings:
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What states have the most Collection Agent jobs? States with the most job openings for Collection Agent jobs include:
What are popular job titles related to Collection Agent jobs? For Collection Agent jobs, the most frequently searched job titles are:
Collection Agent jobs near you
Infographic showing various Collection Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Collection Agent

Williams Rush & Associates

Dallas, TX • On-site

$16 - $20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Benefits:
  • Life Insurance
  • Monthly Performance Bonus
  • IRA with company match
  • Competitive base salary + industry-leading commission structure
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off

We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting payments from your customers.
What You’ll Do:

  • Manage outbound and inbound calls to recover outstanding balances
  • Utilize skip-tracing tools and techniques to locate customers
  • Negotiate and set up payment arrangements with consumers and businesses
  • Maintain accurate and up-to-date account documentation
  • Provide excellent customer service with professionalism and empathy
  • Ensure compliance with FDCPA and internal policies
What We’re Looking For:

  • Bilingual in Spanish (preferred but not required)
  • Minimum 3 years of experience in third-party collections
  • Proven negotiation and sales skills
  • Strong communication and interpersonal abilities
  • High energy, friendly demeanor, and a professional appearance
  • Self-motivated with the ability to work independently and as part of a team
  • Detail-oriented with excellent time management and organizational skills
  • Proficient with Microsoft Office and collection software platforms