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Collection Agent Jobs (NOW HIRING)

SEQUIUM ASSET SOLUTIONS LLC

Ability to handle collection conversations effectively and professionally. * Willingness to learn and adapt to the specific requirements of the project. Additional: * Education: 3 or more CXC ...

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL · On-site

$14.75 - $18.50/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL · On-site

$14.75 - $17.20/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL · On-site

$14.75 - $17.20/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

SlingShot Connections

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Call Center Collection Agent | Remote - Texas Only

Houston, TX · Remote

$14/hr

Collections Agent Location: Remote + About the job: This position focuses on telephone-based ... Understands and follows collection laws, regulations, and compliance requirements + What you'll do:

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Collection Agent information

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$28

How much do collection agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for collection agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is a collection agent?

Collection agents are professionals who work on behalf of creditors to recover overdue payments from individuals or businesses. Their main responsibilities include contacting debtors, negotiating payment plans, and maintaining records of communication and payment agreements. Collection agents may work for collection agencies, financial institutions, or other organizations that manage outstanding debts. They must adhere to laws and regulations governing debt collection practices to ensure ethical and legal conduct.

What skills and qualifications are needed to be a collection agent?

To thrive as a Collection Agent, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Resilience, patience, and professionalism are vital soft skills for managing difficult conversations and maintaining positive customer interactions. These competencies are crucial for recovering outstanding debts efficiently while upholding legal standards and protecting the organization’s reputation.

What challenges do collection agents face and how are they addressed?

Collection Agents often encounter challenges such as unresponsive clients, negotiating payment arrangements, and handling difficult conversations. To address these, agencies typically provide robust training in communication and negotiation skills, as well as access to support from supervisors and experienced colleagues. Working within a team allows agents to share strategies, discuss complex cases, and receive guidance, helping them stay motivated and effective in reaching recovery targets while maintaining professionalism and compliance with regulations.

What is the difference between Collection Agent vs Debt Collector?

AspectCollection AgentDebt Collector
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice settings, sometimes fieldworkPrimarily office-based, some fieldwork
Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial institutions
Search/Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collection Agents and Debt Collectors often perform similar tasks in recovering debts, with overlapping credentials and work environments. The main difference lies in their job scope and employer settings. Collection Agents may work directly for lenders or in more formal roles, while Debt Collectors are typically employed by collection agencies. Both roles require similar skills and certifications, making them closely related in the debt recovery industry.

Can you make good money in collection agents?

Collection agents can earn a competitive income that includes a base salary plus commissions or bonuses based on the amount collected. Earnings vary depending on experience, location, and the effectiveness of collection skills, with some agents making a substantial income through performance-based pay. Strong communication skills and knowledge of debt collection laws can enhance earning potential.
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What states have the most Collection Agent jobs?

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What are popular job titles related to Collection Agent jobs?

For Collection Agent jobs, the most frequently searched job titles are:

Collection Agent jobs near you
Infographic showing various Collection Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Office Assistant/ Collection Agent

MASTER FIRE EXTINGUISHERS INC

Bronx, NY

$17 - $19/hr

Part-time

PTO

Re-posted 12 days ago

Job description

Job Summary

We are seeking a motivated and detail-oriented Collections Agent/ Office Assistant to join our team. The ideal candidate will be responsible for managing outstanding accounts, contacting customers to secure payment, maintaining positive client relationships while ensuring compliance with company policies and applicable regulations. You will also be doing daily administrative operations, ensuring the office runs smoothly by handling clerical tasks, coordinating communications, and assisting team members with a variety of administrative duties. 
Key Responsibilities

  • Contact customers via phone, email, and written correspondence to collect outstanding debts
  • Review accounts to identify overdue balances and take appropriate collection actions
  • Negotiate payment plans and settlements in a professional and respectful manner
  • Maintain accurate records of all communications and transactions
  • Resolve billing discrepancies and disputes efficiently
  • Monitor assigned accounts to ensure timely payments
  • Escalate complex or high-risk accounts when necessary
  • Ensure compliance with all relevant laws and regulations (e.g., FDCPA)
Qualifications

  • High school diploma or equivalent 
  • Previous experience in collections, customer service, or accounts receivable preferred
  • Strong communication and negotiation skills
  • Ability to handle difficult conversations with professionalism
  • Detail-oriented with strong organizational skills
  • Basic computer skills and familiarity with CRM or collections software
Preferred Skills

  • Experience working in financial services or call center environments
  • Knowledge of debt collection regulations and best practices
  • Problem-solving mindset with the ability to think critically
  • Ability to work independently and meet performance targets
Compensation & Benefits

  • Competitive salary + performance-based incentives
  • Paid time off and holidays
  • Opportunities for growth and advancement
How to Apply

Interested candidates should submit their resume and a brief cover letter outlining relevant experience to [Insert Email or Application Link].