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Collection Agent Jobs in Alabama (NOW HIRING)

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Guest Services Agent

Orange Beach, AL · On-site

$13 - $16.25/hr

We are always accepting applications for Guest Services Agent ... At Vacation Homes Collection, great people make great experiences. While we may not have an ...

Better Talent

Guest Services Agent

Gulf Shores, AL

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Company Overview Vacation Homes Collection is a professional vacation rental management company ... Position Summary As a Guest Services Agent at Vacation Homes Collection, you will play an important ...

Kemper

Licensed Insurance Agent

Talladega, AL

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

Kemper

Licensed Insurance Agent

Eutaw, AL

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

Kemper

Licensed Insurance Agent

Jackson, AL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

Kemper

Licensed Insurance Agent

Sweet Water, AL

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

Kemper

Licensed Insurance Agent

Thomasville, AL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

Kemper

Licensed Insurance Agent

Mobile, AL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

Kemper

Licensed Insurance Agent

Selma, AL

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

Kemper

Licensed Insurance Agent

Phenix City, AL

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

Kemper

Licensed Insurance Agent

Birmingham, AL

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

Kemper

Licensed Insurance Agent

Dixons Mills, AL

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

Kemper

Licensed Insurance Agent

Brewton, AL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

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All JobsCollection Agent JobsCollection Agent Jobs in Alabama

Collection Agent information

See Alabama salary details

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How much do collection agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for collection agent in Alabama is $16.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.51 per hour, depending on experience, location, and employer.

What is a collection agent?

Collection agents are professionals who work on behalf of creditors to recover overdue payments from individuals or businesses. Their main responsibilities include contacting debtors, negotiating payment plans, and maintaining records of communication and payment agreements. Collection agents may work for collection agencies, financial institutions, or other organizations that manage outstanding debts. They must adhere to laws and regulations governing debt collection practices to ensure ethical and legal conduct.

What is the difference between Collection Agent vs Debt Collector?

AspectCollection AgentDebt Collector
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice settings, sometimes fieldworkPrimarily office-based, some fieldwork
Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial institutions
Search/Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collection Agents and Debt Collectors often perform similar tasks in recovering debts, with overlapping credentials and work environments. The main difference lies in their job scope and employer settings. Collection Agents may work directly for lenders or in more formal roles, while Debt Collectors are typically employed by collection agencies. Both roles require similar skills and certifications, making them closely related in the debt recovery industry.

What challenges do collection agents face and how are they addressed?

Collection Agents often encounter challenges such as unresponsive clients, negotiating payment arrangements, and handling difficult conversations. To address these, agencies typically provide robust training in communication and negotiation skills, as well as access to support from supervisors and experienced colleagues. Working within a team allows agents to share strategies, discuss complex cases, and receive guidance, helping them stay motivated and effective in reaching recovery targets while maintaining professionalism and compliance with regulations.

What skills and qualifications are needed to be a collection agent?

To thrive as a Collection Agent, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Resilience, patience, and professionalism are vital soft skills for managing difficult conversations and maintaining positive customer interactions. These competencies are crucial for recovering outstanding debts efficiently while upholding legal standards and protecting the organization’s reputation.
What cities in Alabama are hiring for Collection Agent jobs? Cities in Alabama with the most Collection Agent job openings:
What are popular job titles related to Collection Agent jobs in AL? For Collection Agent jobs in AL, the most frequently searched job titles are:
Collection Agent jobs near you
Infographic showing various Collection Agent job openings in Alabama as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,055 per year, or $16.4 per hour.

ACCOUNT MANAGER / COLLECTION SPECIALIST

RNR TIRE EXPRESS AND CUSTOM WHEELS - Opelika, AL

Opelika, AL

Other

Re-posted 9 days ago

Job description

Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.
The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.
Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.
Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales is very helpful to the success at this job.
Related: Rent to own, Aaron’s, Rent a Center, Buddy’s, Rim Tyme, Rent a wheel, Account Manager, Collections, Repo

Requirements/Responsibilities

Account Manager / Collection Specialist main responsibilities include, but are not limited to the following:
* Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
* Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
* Contact references on all accounts that do not return calls.
* Mail letters according to mail program.
* Recognize and create opportunities to renew customer agreements
* Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
* Handle field collections and de-installations.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.
Related: Rent to own, Aaron’s, Rent a Center, Buddy’s, Rim Tyme, Rent a wheel, Account Manager, Collections, Repo

Special Instructions

Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.