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Collection Agent Jobs in Burbank, CA (NOW HIRING)

ijetconnect

Part-Time Security Agent

Los Angeles, CA · On-site

$18.75 - $24.50/hr

Who We Are Looking For We are seeking a Part-Time Security Agent . Many of our details operate in a ... Proficient in the use of social media collection tools in support of protective intelligence

ijetconnect

Part-Time Security Agent

Los Angeles, CA · On-site

$18.75 - $24.50/hr

Who We Are Looking For We are seeking a Part-Time Security Agent . Many of our details operate in a ... Proficient in the use of social media collection tools in support of protective intelligence

ijetconnect

Part-Time Security Agent

Los Angeles, CA

$18.75 - $24.50/hr

Who We Are Looking For We are seeking a Part-Time Security Agent . Many of our details operate in a ... Proficient in the use of social media collection tools in support of protective intelligence

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All JobsCollection Agent JobsCollection Agent Jobs in Burbank, CA

Collection Agent information

See Burbank, CA salary details

$11

$19

$30

How much do collection agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for collection agent in Burbank, CA is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $21.88 per hour, depending on experience, location, and employer.

What is a collection agent?

Collection agents are professionals who work on behalf of creditors to recover overdue payments from individuals or businesses. Their main responsibilities include contacting debtors, negotiating payment plans, and maintaining records of communication and payment agreements. Collection agents may work for collection agencies, financial institutions, or other organizations that manage outstanding debts. They must adhere to laws and regulations governing debt collection practices to ensure ethical and legal conduct.

What skills and qualifications are needed to be a collection agent?

To thrive as a Collection Agent, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Resilience, patience, and professionalism are vital soft skills for managing difficult conversations and maintaining positive customer interactions. These competencies are crucial for recovering outstanding debts efficiently while upholding legal standards and protecting the organization’s reputation.

What challenges do collection agents face and how are they addressed?

Collection Agents often encounter challenges such as unresponsive clients, negotiating payment arrangements, and handling difficult conversations. To address these, agencies typically provide robust training in communication and negotiation skills, as well as access to support from supervisors and experienced colleagues. Working within a team allows agents to share strategies, discuss complex cases, and receive guidance, helping them stay motivated and effective in reaching recovery targets while maintaining professionalism and compliance with regulations.

What is the difference between Collection Agent vs Debt Collector?

AspectCollection AgentDebt Collector
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice settings, sometimes fieldworkPrimarily office-based, some fieldwork
Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial institutions
Search/Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collection Agents and Debt Collectors often perform similar tasks in recovering debts, with overlapping credentials and work environments. The main difference lies in their job scope and employer settings. Collection Agents may work directly for lenders or in more formal roles, while Debt Collectors are typically employed by collection agencies. Both roles require similar skills and certifications, making them closely related in the debt recovery industry.

Can you make good money in collection agents?

Collection agents can earn a competitive income that includes a base salary plus commissions or bonuses based on the amount collected. Earnings vary depending on experience, location, and the effectiveness of collection skills, with some agents making a substantial income through performance-based pay. Strong communication skills and knowledge of debt collection laws can enhance earning potential.
Collection Agent jobs near you
Infographic showing various Collection Agent job openings in Burbank, CA as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $40,191 per year, or $19.3 per hour.

Collection Agent

Mandarich Law Group, LLP

Woodland Hills, CA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Mandarich Law Group NEEDS Collectors for our Woodland Hills, CA office. This is a great opportunity to earn significant monthly bonuses. Company inventory has almost DOUBLED in the past several months.

Available shift is 8am - 5pm, Monday thru Friday. In-Office.

What You'll Do:

  • Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged off accounts on behalf of our clients.
  • Calculate acceptable settlement amounts according to guidelines set by our clients and Management team.
  • Effectively manage an open queue of accounts to consistently hit your monthly collection goal.

Requirements

  • Excellent verbal communication skills.
  • Multitasking and time management skills to work through the account queue and inbound call volume.
  • Previous customer service work preferred.

Benefits

  • Competitive Hourly Salary
  • Medical, Dental, and vision; 401K plan with company match
  • Long and Short Term Disability Insurance
  • Company paid Life Insurance
  • PTO
  • Paid Holidays
  • Paid Parental Leave
  • Employee Referral Program

"We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer of guarantee of employment".

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