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Collection Agent Jobs in Quebec (NOW HIRING)

Lkqcorp

Agent(e) a la collection

Blainville, QC · On-site

Si oui, LKQ Canada est presentement a la recherche d'un(e) Agent(e) a la Collection pour rejoindre notre equipe a Blainville. Quart de Travail: 8H00 a 17H00, lundi au vendredi Hybride (3 jours en ...

Lkqcorp

Agent(e) a la collection

Blainville, QC · On-site

Si oui, LKQ Canada est presentement a la recherche d'un(e) Agent(e) a la Collection pour rejoindre notre equipe a Blainville. Quart de Travail: 8H00 a 17H00, lundi au vendredi Hybride (3 jours en ...

ASICC-MED

Placement agent

Montreal, QC · On-site

Quality assurance monitoring Data collection and entry Respond quickly and efficiently to any ... placement agent: Diploma of Professional Studies (DES); 1 to 2 years of experience in similar ...

ASICC-MED

Placement agent

Montreal, QC · On-site

The placement agent should be able to: Ensure call management; Process customer and employee files ... Quality assurance monitoring Data collection and entry Respond quickly and efficiently to any ...

ASICC-MED

Placement agent

Montreal, QC · On-site

Quality assurance monitoring Data collection and entry Respond quickly and efficiently to any ... Center Agent: Diploma of Professional Studies (DES); 1 to 2 years of experience in similar ...

Équipements d'Érablière CDL inc.

Agent de crédit CDL - Là où votre carrière prend racine Notre croissance crée un milieu ... de collection et tu enverras les lettres nécessaires selon les procédures en place. Tu ...

Équipements d'Érablière CDL inc.

Agent de crédit CDL - Là où votre carrière prend racine Notre croissance crée un milieu ... de collection et tu enverras les lettres nécessaires selon les procédures en place. Tu ...

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Collection Agent information

What is a collection agent?

Collection agents are professionals who work on behalf of creditors to recover overdue payments from individuals or businesses. Their main responsibilities include contacting debtors, negotiating payment plans, and maintaining records of communication and payment agreements. Collection agents may work for collection agencies, financial institutions, or other organizations that manage outstanding debts. They must adhere to laws and regulations governing debt collection practices to ensure ethical and legal conduct.

What is the difference between Collection Agent vs Debt Collector?

AspectCollection AgentDebt Collector
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice settings, sometimes fieldworkPrimarily office-based, some fieldwork
Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial institutions
Search/Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collection Agents and Debt Collectors often perform similar tasks in recovering debts, with overlapping credentials and work environments. The main difference lies in their job scope and employer settings. Collection Agents may work directly for lenders or in more formal roles, while Debt Collectors are typically employed by collection agencies. Both roles require similar skills and certifications, making them closely related in the debt recovery industry.

What challenges do collection agents face and how are they addressed?

Collection Agents often encounter challenges such as unresponsive clients, negotiating payment arrangements, and handling difficult conversations. To address these, agencies typically provide robust training in communication and negotiation skills, as well as access to support from supervisors and experienced colleagues. Working within a team allows agents to share strategies, discuss complex cases, and receive guidance, helping them stay motivated and effective in reaching recovery targets while maintaining professionalism and compliance with regulations.

What skills and qualifications are needed to be a collection agent?

To thrive as a Collection Agent, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Resilience, patience, and professionalism are vital soft skills for managing difficult conversations and maintaining positive customer interactions. These competencies are crucial for recovering outstanding debts efficiently while upholding legal standards and protecting the organization’s reputation.
What are popular job titles related to Collection Agent jobs in QC? For Collection Agent jobs in QC, the most frequently searched job titles are:
Collection Agent jobs near you
Infographic showing various Collection Agent job openings in Quebec as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

First party collection agent

Total Credit Recovery Limited

Laval, QC

Full-time

Posted 6 days ago

Job description

If you're professional, dynamic, hardworking, and bilingual with excellent verbal and written communication skills in French, we're looking for you! (And a little competitive spirit doesn't hurt either!) We're looking for people to work at TCR as a Collections Agent. In this position, you'll provide debt collection services for a variety of clients and portfolios, helping Canadians rebuild their credit. Please note that while this is a work-from-home position, you must live within a reasonable commuting distance of the TCR office in Laval, QC, to pick up and return assigned equipment during your employment. Responsibilities • Contact consumers by telephone to negotiate payments on delinquent accounts • Assist clients by proposing solutions to meet financial goals such as debt management • Analyze and assess the consumer's financial situation, credit, and repayment capacity • Perform initial screening using online tools and in-house systems • Follow regulations and guidelines according to provincial and federal laws and client-specific guidelines • Negotiate professionally and respectfully with the consumer and explore sources of funds to determine the best possible arrangement • Complete credit and loan information • Document the details of each call clearly and concisely • Request statements on delinquent accounts and refer irreconcilable accounts for legal action • Review and update credit and loan files • Other duties as assigned Requirements • Experience in a call center environment is an asset • Good communication skills - both verbal and written • Good listening skills • Good negotiation skills • A compassionate and empathetic approach • Ability to maintain an objective/non-judgmental stance even when speaking with customers in emotional/difficult situations • Good computer and office software skills • Ability to achieve performance goals • Ability to work rotating shifts (evenings and/or weekends) What we offer: • Competitive salary • Opportunities for advancement to mid-level, senior, and supervisory positions and beyond. • Monthly performance bonuses • Paid training • Collaborative and supportive work environment Company Overview Founded in 1980, Total Credit Recovery is Canada's leading and largest debt collection agency, representing some of the largest banks, credit card companies, cell phone providers, and government institutions. Our mission is to be the model of integrity, innovation, and excellence in service delivery in the Canadian accounts receivable management industry. We currently have four offices across Canada and over 300 active employees. TCR prioritizes regulatory compliance, auditing, and controls. We have comprehensive biometric security systems, are ISO 27001 and PCI-DSS 3 certified, and are a federally registered Level B secure facility. Company Overview Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities and fostering an inclusive, equitable, and accessible environment. We welcome applications from individuals representing the diversity of our community. Please inform us if you require accommodation at any time during the recruitment process. To learn more about this and other employment opportunities at Total Credit Recovery Limited, please visit our website: https://www.tcr.ca/en

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