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Collection Agent Jobs in Brandon, FL (NOW HIRING)

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL

$14.75 - $17.20/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL · On-site

$14.75 - $18.50/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL · On-site

$14.75 - $17.20/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL · On-site

$14.75 - $17.20/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

Kemper

Licensed Insurance Agent

Bartow, FL · On-site

Benefit from autonomy in managing your customer visits and premium collection schedule Career growth and promotional opportunities Licensed Agent Bonus Program Through Kemper's Licensed Agent Bonus ...

ValorVIP

Entry-Level Collections Agent (Full-Time)

Tampa, FL · On-site

$14 - $15.20/hr

We are seeking a Collections Agent to join our team and play a key role in recovering outstanding ... Ensure all collection activities are conducted ethically, professionally, and legally . * Maintain ...

Promoted2

Remote Insurance Agent

Tampa, FL · Remote

$90K - $250K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... By applying, you consent to the collection and use of your personal information for recruitment ...

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

... Collections Agent who can combine empathy, professionalism, and negotiation skills to help ... Familiarity with collection software, CRM systems , and call center tools is a plus.

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

Familiarity with collection software, CRM systems , and call center tools is a plus ... Collections Agent who can combine empathy, professionalism, and negotiation skills to help ...

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

Familiarity with collection software, CRM systems , and call center tools is a plus ... Collections Agent who can combine empathy, professionalism, and negotiation skills to help ...

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site +1

$14.25 - $18.75/hr

... Collections Agent who can combine empathy, professionalism, and negotiation skills to help ... Familiarity with collection software, CRM systems , and call center tools is a plus.

MCI Careers

Call Center Collections Agent

Tampa, FL

$14.25 - $18.75/hr

Familiarity with collection software, CRM systems , and call center tools is a plus ... Collections Agent who can combine empathy, professionalism, and negotiation skills to help ...

Empire Auto Parts

PT Remote Customer Service Agent

Tampa, FL · On-site

$14 - $18.75/hr

The Customer Service Agent will play a crucial role in ensuring exceptional customer service and ... Feedback Collection: Collect customer feedback and suggest improvements in products, services, or ...

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All JobsCollection Agent JobsCollection Agent Jobs in Brandon, FL

Collection Agent information

See Brandon, FL salary details

$9

$15

$24

How much do collection agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for collection agent in Brandon, FL is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $17.74 per hour, depending on experience, location, and employer.

What is a collection agent?

Collection agents are professionals who work on behalf of creditors to recover overdue payments from individuals or businesses. Their main responsibilities include contacting debtors, negotiating payment plans, and maintaining records of communication and payment agreements. Collection agents may work for collection agencies, financial institutions, or other organizations that manage outstanding debts. They must adhere to laws and regulations governing debt collection practices to ensure ethical and legal conduct.

What skills and qualifications are needed to be a collection agent?

To thrive as a Collection Agent, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Resilience, patience, and professionalism are vital soft skills for managing difficult conversations and maintaining positive customer interactions. These competencies are crucial for recovering outstanding debts efficiently while upholding legal standards and protecting the organization’s reputation.

What challenges do collection agents face and how are they addressed?

Collection Agents often encounter challenges such as unresponsive clients, negotiating payment arrangements, and handling difficult conversations. To address these, agencies typically provide robust training in communication and negotiation skills, as well as access to support from supervisors and experienced colleagues. Working within a team allows agents to share strategies, discuss complex cases, and receive guidance, helping them stay motivated and effective in reaching recovery targets while maintaining professionalism and compliance with regulations.

What is the difference between Collection Agent vs Debt Collector?

AspectCollection AgentDebt Collector
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice settings, sometimes fieldworkPrimarily office-based, some fieldwork
Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial institutions
Search/Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collection Agents and Debt Collectors often perform similar tasks in recovering debts, with overlapping credentials and work environments. The main difference lies in their job scope and employer settings. Collection Agents may work directly for lenders or in more formal roles, while Debt Collectors are typically employed by collection agencies. Both roles require similar skills and certifications, making them closely related in the debt recovery industry.

Can you make good money in collection agents?

Collection agents can earn a competitive income that includes a base salary plus commissions or bonuses based on the amount collected. Earnings vary depending on experience, location, and the effectiveness of collection skills, with some agents making a substantial income through performance-based pay. Strong communication skills and knowledge of debt collection laws can enhance earning potential.

What cities near Brandon, FL are hiring for Collection Agent jobs?

Cities near Brandon, FL with the most Collection Agent job openings:

Collection Agent jobs near you
Infographic showing various Collection Agent job openings in Brandon, FL as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $32,647 per year, or $15.7 per hour.

Bilingual Toll Collection Agent

MCI Careers

Tampa, FL

$14.75 - $17.20/hr

Full-time

Re-posted 15 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We’re hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you’ll assist customers with toll account issues, payment processing, and general questions delivering a helpful and professional experience in both English and Spanish.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Serve as the friendly and professional face of toll operations at our Tampa facility.
  • Assist walk-in and phone customers with toll account resolutions, payments, and inquiries.
  • Process payments using toll operations back-office systems.
  • Handle customer complaints and escalate complex issues as needed.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with customer service team members to enhance service quality.
  • Complete end-of-day deposits and balancing reports.
  • Adhere to scheduled shifts and attendance requirements.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: 

Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in English and Spanish (spoken and written).
  • Experience with computer-based data entry.
  • Strong written, verbal, and interpersonal communication skills.
  • Ability to work shifts aligned with toll operations hours, including weekends and holidays.
  • Experience with non-cash payment processing systems.
  • Skilled in troubleshooting, conflict resolution, and customer follow-up.
  • Customer-focused: empathetic, patient, and responsive.
  • Ability to multitask, stay organized, and manage time independently.
  • Team-oriented with a commitment to service excellence.
Preferred
  • Experience in customer service, inside sales, problem-solving, or back-office support.
  • Familiarity with tolling systems or public infrastructure services.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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