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Collection Agent Jobs in Toronto, ON (NOW HIRING)

BDO Canada

Developer Advocate, AI Enablement

Toronto, ON · On-site +1

CA$93K - CA$141K/yr

AI Agent Development Support * Guide service lines in identifying high-value workflows for AI ... This recognition is a milestone we're thrilled to add to our collection of awards for both ...

BDO Canada

Developer Advocate, AI Enablement

Oakville, ON · On-site +1

CA$93K - CA$141K/yr

AI Agent Development Support * Guide service lines in identifying high-value workflows for AI ... This recognition is a milestone we're thrilled to add to our collection of awards for both ...

Acara Solutions

Procurement Manager

Concord, ON

CA$100K - CA$120K/yr

Perform strategic sourcing activities, including but not limited to, data collection and review ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Citylitics

Marketing Operations Analyst

Toronto, ON · On-site

Support AI-agent-enabled workflows for data collection, cleaning, normalization, enrichment, analysis, and QA. * Help identify repetitive marketing operations and data workflows that can be improved ...

BDO Canada

ServiceNow Senior Developer

Oakville, ON · Remote

CA$84K - CA$128K/yr

Support Virtual Agent and self-service experiences as part of automation and deflection strategies ... This recognition is a milestone we're thrilled to add to our collection of awards for both ...

Citylitics

Marketing Operations Analyst

Toronto, ON · Hybrid

Support AI-agent-enabled workflows for data collection, cleaning, normalization, enrichment, analysis, and QA. * Help identify repetitive marketing operations and data workflows that can be improved ...

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All JobsCollection Agent JobsCollection Agent Jobs in Toronto, ON

Collection Agent information

See Toronto, ON salary details

$7

$14

$22

How much do collection agent jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for collection agent in Toronto, ON is $14.72, according to ZipRecruiter salary data. Most workers in this role earn between $11.70 and $16.98 per hour, depending on experience, location, and employer.

What are collection agents?

Collection agents are professionals who work on behalf of creditors to recover overdue payments from individuals or businesses. Their main responsibilities include contacting debtors, negotiating payment plans, and maintaining records of communication and payment agreements. Collection agents may work for collection agencies, financial institutions, or other organizations that manage outstanding debts. They must adhere to laws and regulations governing debt collection practices to ensure ethical and legal conduct.

What jobs pay 4000 a week without a degree?

A collection agent can potentially earn $4,000 a week through commissions and bonuses, especially with experience and high-volume accounts. These roles often require strong communication skills, persistence, and knowledge of debt collection laws, but typically do not require a college degree. High earnings are usually associated with performance-based pay in the industry.

How can I make 2000 a week working from home?

A collection agent working from home can potentially earn $2,000 weekly by handling a high volume of accounts, working overtime, or taking on multiple clients. Success depends on experience, efficiency, and the ability to negotiate payment plans, with some agents earning more through performance-based incentives and strong communication skills.

What is the difference between Collection Agent vs Debt Collector?

AspectCollection AgentDebt Collector
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice settings, sometimes fieldworkPrimarily office-based, some fieldwork
Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial institutions
Search/Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collection Agents and Debt Collectors often perform similar tasks in recovering debts, with overlapping credentials and work environments. The main difference lies in their job scope and employer settings. Collection Agents may work directly for lenders or in more formal roles, while Debt Collectors are typically employed by collection agencies. Both roles require similar skills and certifications, making them closely related in the debt recovery industry.

What challenges might a Collection Agent face when trying to recover overdue payments, and how are these typically addressed within a team environment?

Collection Agents often encounter challenges such as unresponsive clients, negotiating payment arrangements, and handling difficult conversations. To address these, agencies typically provide robust training in communication and negotiation skills, as well as access to support from supervisors and experienced colleagues. Working within a team allows agents to share strategies, discuss complex cases, and receive guidance, helping them stay motivated and effective in reaching recovery targets while maintaining professionalism and compliance with regulations.

What are the key skills and qualifications needed to thrive as a Collection Agent, and why are they important?

To thrive as a Collection Agent, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Resilience, patience, and professionalism are vital soft skills for managing difficult conversations and maintaining positive customer interactions. These competencies are crucial for recovering outstanding debts efficiently while upholding legal standards and protecting the organization’s reputation.

What does a collection agent do?

A collection agent is responsible for contacting customers to recover overdue payments on loans, credit accounts, or bills. They often use phone calls, emails, or letters and may negotiate payment plans or settlements. Strong communication skills and knowledge of debt collection laws are important in this role.

What is the highest paying collection job?

The highest paying collection jobs are typically senior or managerial roles such as Collections Manager or Debt Recovery Director, which can offer salaries exceeding $70,000 annually. These positions often require extensive experience, strong negotiation skills, and knowledge of industry regulations.
Collection Agent jobs near you
Infographic showing various Collection Agent job openings in Toronto, ON as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 78% In-person, 9% Hybrid, and 13% Remote job distribution, with an average salary of $30,610 per year, or $14.7 per hour.

Client Services & Billing Co-ordinator - for Desjardins Agent

Susan Tait - Desjardins Agent

Brampton, ON

CA$50K - CA$52K/yr

Full-time

Posted 17 days ago

Job description

Client Services & Billing Co-ordinator - for Desjardins Agent

Location:2-3088 Mayfield Rd Brampton ON L6Z 0E3
Job Type: Full Time, Permanent, On-site

Position Overview:
A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Client Services & Billing Co-ordinator - Desjardins Agent Team Member. Ideally, you are an energetic professional interested in helping our business grow through value-based conversations, providing our customers with an excellent experience.

If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. We take pride in our longstanding presence of over 40 years in the insurance industry providing a wealth of knowledge and experience for our customers and in supporting the career growth of our team members.

Responsibilities:

  • Answering phones & directing calls to sales specialists, welcoming clients
  • Accounts receivable, monitoring payments, ensuring billing accuracy
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Work with the agent to establish and meet marketing goals, market to other services

Salary Range: $50000-$52000 / year PLUS bonuses (Depending on experience - qualifications). 

Requirements:

  • OTL/Ribo P&C License
  • 6 months or more P & C Insurance or Customer service experience
  • Customer service experience (accounts receivable, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting payment collection goals
  • Excellent communication skills - written, verbal and listening
  • Proactive in problem-solving, finding solutions for customers
  • Dedicated to customer service, self-motivated and goal oriented
  • Ability to multi-task in a fast-paced environment 
  • Some financial background would be preferred
  • Strong attention to detail 
  • On Site presence

Benefits:

  • Medical and Health benefits including partial Gym membership reimbursement and other perks. 
  • We offer an annual team bonus program that rewards our team members when they meet or exceed our annual agency goals. This program serves as an incentive for our team to strive for excellence and contributes to our culture of performance and success.  

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents' employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

Employment Type: Full Time

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