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Collection Agent Jobs in Toronto, ON (NOW HIRING)

BDO Canada

Developer Advocate, AI Enablement

Toronto, ON · On-site +1

CA$93K - CA$141K/yr

AI Agent Development Support * Guide service lines in identifying high-value workflows for AI ... This recognition is a milestone we're thrilled to add to our collection of awards for both ...

BDO Canada

Developer Advocate, AI Enablement

Oakville, ON · On-site +1

CA$93K - CA$141K/yr

AI Agent Development Support * Guide service lines in identifying high-value workflows for AI ... This recognition is a milestone we're thrilled to add to our collection of awards for both ...

CIBC

Analyst, Fraud Controls

Toronto, ON · Hybrid

Agent @ Home Program Requirements * Ability to work independently as an Agent @ Home with a secure ... Data Collection - Compile data and investigate alerts/referrals to make recommendations and take ...

CIBC US

Account Open Analyst

Toronto, ON · Remote

CIBC is transitioning to an Agent@Home model,for this role you will be required to work from home ... Data collection - Compile data and investigate alerts/referrals to make recommendations and take ...

New

CIBC

Account Open Analyst

Toronto, ON · Remote

CIBC is transitioning to an Agent@Home model,for this role you will be required to work from home ... Data collection - Compile data and investigate alerts/referrals to make recommendations and take ...

New

CIBC US

Analyst, Fraud Controls

Toronto, ON · Hybrid

Agent @ Home Program Requirements * Ability to work independently as an Agent @ Home with a secure ... Data Collection - Compile data and investigate alerts/referrals to make recommendations and take ...

Acara Solutions

Procurement Manager

Concord, ON

CA$100K - CA$120K/yr

Perform strategic sourcing activities, including but not limited to, data collection and review ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

BDO Canada

ServiceNow Senior Developer

Oakville, ON · Remote

CA$84K - CA$128K/yr

Support Virtual Agent and self-service experiences as part of automation and deflection strategies ... This recognition is a milestone we're thrilled to add to our collection of awards for both ...

Citylitics

Marketing Operations Analyst

Toronto, ON · Hybrid

Support AI-agent-enabled workflows for data collection, cleaning, normalization, enrichment, analysis, and QA. * Help identify repetitive marketing operations and data workflows that can be improved ...

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All JobsCollection Agent JobsCollection Agent Jobs in Toronto, ON

Collection Agent information

See Toronto, ON salary details

$7

$14

$22

How much do collection agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for collection agent in Toronto, ON is $14.72, according to ZipRecruiter salary data. Most workers in this role earn between $11.70 and $16.98 per hour, depending on experience, location, and employer.

What is a collection agent?

Collection agents are professionals who work on behalf of creditors to recover overdue payments from individuals or businesses. Their main responsibilities include contacting debtors, negotiating payment plans, and maintaining records of communication and payment agreements. Collection agents may work for collection agencies, financial institutions, or other organizations that manage outstanding debts. They must adhere to laws and regulations governing debt collection practices to ensure ethical and legal conduct.

What skills and qualifications are needed to be a collection agent?

To thrive as a Collection Agent, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Resilience, patience, and professionalism are vital soft skills for managing difficult conversations and maintaining positive customer interactions. These competencies are crucial for recovering outstanding debts efficiently while upholding legal standards and protecting the organization’s reputation.

What challenges do collection agents face and how are they addressed?

Collection Agents often encounter challenges such as unresponsive clients, negotiating payment arrangements, and handling difficult conversations. To address these, agencies typically provide robust training in communication and negotiation skills, as well as access to support from supervisors and experienced colleagues. Working within a team allows agents to share strategies, discuss complex cases, and receive guidance, helping them stay motivated and effective in reaching recovery targets while maintaining professionalism and compliance with regulations.

What is the difference between Collection Agent vs Debt Collector?

AspectCollection AgentDebt Collector
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice settings, sometimes fieldworkPrimarily office-based, some fieldwork
Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial institutions
Search/Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collection Agents and Debt Collectors often perform similar tasks in recovering debts, with overlapping credentials and work environments. The main difference lies in their job scope and employer settings. Collection Agents may work directly for lenders or in more formal roles, while Debt Collectors are typically employed by collection agencies. Both roles require similar skills and certifications, making them closely related in the debt recovery industry.

Can you make good money in collection agents?

Collection agents can earn a competitive income that includes a base salary plus commissions or bonuses based on the amount collected. Earnings vary depending on experience, location, and the effectiveness of collection skills, with some agents making a substantial income through performance-based pay. Strong communication skills and knowledge of debt collection laws can enhance earning potential.
Collection Agent jobs near you
Infographic showing various Collection Agent job openings in Toronto, ON as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $30,610 per year, or $14.7 per hour.

Bilingual Collection and Customer Service Agent

Iceberg Finance

Toronto, ON • Hybrid

Full-time

Medical, Retirement

Posted 5 days ago

Job description

Company Description

iFinance Canada is a leading Canadian consumer finance company that offers flexible financial solutions tailored to the unique needs of our clientele. Our mission is to empower individuals with accessible financing options, supported by a dedicated team of knowledgeable professionals. We foster an environment of growth, support, and a customer-focused approach.


What's The Job

The Bilingual Collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently.


What Will Your Mission Be?

  • Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
  • Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts.
  • Negotiate mutually acceptable remedy to the customer's delinquent account
  • Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
  • Escalate problematic accounts to Manager
  • Verify and update customer information and keeping customer records updated in the collection system
  • Accurately documenting all telephone calls as appropriate in the collection system
  • Skip tracing files when unable to reach or contact our customers using available information
  • Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
  • Prepare and recommend payment amendments and coordinating the relative reporting
  • Issue appropriate notices
  • Assist with the preparation of payables associated with seizure activity


Are You Interested in this challenge? This position is for you if:

You have an interest in participating in the company's activities;
You are a thorough, rigorous, organized, and discerning person;
You have experience in customer service;
You are comfortable with computer software;
You have a collaborative spirit and enjoy teamwork.


Qualifications:

  • Proven experience as a collection agent.
  • Bilingualism in French and English, spoken and written.
  • Knowledge of relevant legal requirements.
  • Excellent communication and interpersonal skills.
  • Ability to negotiate and persuade.
  • Ability to be polite and compassionate without losing confidence.
  • Professional knowledge of MS Office and databases.
  • Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.
  • Exceptional attention to detail and accuracy.
  • Strong work ethic and positive team attitude.
  • Ability to work well independently and within a team.


Competencies:

Strong communication skills.
Organizational and problem-solving skills.
Great attention to detail.
Ability to work independently and as a team


What Awaits You?

Permanent Full-time position

Superior benefits including extended healthcare
RRSP program with company match

Growing company

Positive environment with later morning start times

In office work model with one day per week at home optional


Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!

Apply