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Bpo Collections Jobs (NOW HIRING)

CBE Companies

$16.25 - $22/hr

Previous experience in collections, customer service, sales, or BPO is an advantage. * Familiarity with FDCPA or other collections regulations (training provided). CBE Companies is an equal ...

Resolv.Global

BPO AI Solutions Architect

Billings, MT · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

Resolv.Global

BPO AI Solutions Architect

Raleigh, NC · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

Resolv.Global

BPO AI Solutions Architect

Jackson, MS · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

Resolv.Global

BPO AI Solutions Architect

Columbia, SC · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

Resolv.Global

BPO AI Solutions Architect

Little Rock, AR · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

Resolv.Global

BPO AI Solutions Architect

Columbus, OH · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

Resolv.Global

BPO AI Solutions Architect

Austin, TX · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

Resolv.Global

BPO AI Solutions Architect

Birmingham, AL · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

Resolv.Global

BPO AI Solutions Architect

Nashville, TN · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

Resolv.Global

BPO AI Solutions Architect

Kansas City, MO · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

Resolv.Global

BPO AI Solutions Architect

Atlanta, GA · Remote

$64.50 - $85/hr

About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...

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Bpo Collections information

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$11

$19

$27

How much do bpo collections jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for bpo collections in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Bpo Collections vs Bpo Customer Service?

AspectBpo CollectionsBpo Customer Service
Primary RoleRecovering overdue payments and managing debt collectionsAssisting customers with inquiries, support, and service-related issues
Required SkillsNegotiation, persistence, knowledge of debt lawsCommunication, problem-solving, product knowledge
Work EnvironmentOutbound calls, debt recovery focusInbound calls, customer support focus
Common CertificationsNone specific, sometimes collections or finance trainingCustomer service certifications, communication skills training

While both roles are part of the BPO industry, Bpo Collections focuses on debt recovery and negotiation, whereas Bpo Customer Service emphasizes assisting customers with their inquiries and support needs. Understanding these differences helps job seekers identify the right career path within the BPO sector.

What are some common challenges faced by BPO Collections agents and how are they typically addressed?

BPO Collections agents often encounter challenges such as handling difficult or upset customers, meeting monthly collection targets, and managing a high volume of calls. To address these challenges, companies provide regular training on negotiation and conflict resolution skills, offer clear scripts and guidelines, and foster a supportive team environment where agents can share strategies and successes. Additionally, supervisors are usually available to assist with escalated calls, and performance metrics are closely monitored to help agents stay on track and achieve their goals.

What are the key skills and qualifications needed to thrive as a BPO Collections Specialist, and why are they important?

To thrive as a BPO Collections Specialist, you need a solid understanding of debt collection processes, strong negotiation abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dialer systems, and compliance regulations such as FDCPA is typically required. Excellent communication, patience, and problem-solving skills help you effectively engage with clients and resolve payment issues. These skills ensure successful debt recovery, maintain customer relationships, and uphold compliance standards in a target-driven environment.

What are BPO Collections?

BPO Collections refers to the process where a Business Process Outsourcing (BPO) company manages debt collection activities for other businesses. These companies contact customers who have overdue payments, negotiate payment terms, and ensure outstanding debts are recovered efficiently. The goal is to help client organizations maintain cash flow while adhering to legal and ethical standards. BPO collections agents often use phone calls, emails, and other communication channels to reach out to debtors and resolve accounts. Outsourcing collections allows businesses to focus on core operations while leveraging the expertise of specialized agencies.
More about Bpo Collections jobs
What job categories do people searching Bpo Collections jobs look for? The top searched job categories for Bpo Collections jobs are:
Bpo Collections jobs near you
Infographic showing various Bpo Collections job openings in the United States as of June 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $39,779 per year, or $19.1 per hour.

Experienced Debt Collector | Senior Collections Specialist | Call Cent

LIVE OAK FINANCIAL INC

Albany, GA • On-site, Remote

$17 - $23/hr

Full-time

Posted 23 days ago

Job description

Experienced Debt Collector | Senior Collections Specialist | Call Center Collections (Remote)

Live Oak Financial, Inc.
Full-Time | Remote / Hybrid | Consumer & Commercial Collections | Financial Services
Job Description
Live Oak Financial, Inc. is actively hiring Experienced Debt Collectors / Senior Collections Specialists to support our expanding national collections platform. This role is designed for seasoned collectors with a proven track record of recovery in consumer and/or commercial collections who can operate independently in a compliance-driven, KPI-based environment.
This is not an entry-level position. Prior collections experience is required.
Core Responsibilities (ATS-Optimized)

  • Handle high-volume outbound and inbound collection calls


  • Recover past-due balances through payment negotiation, settlements, and payment plans


  • Achieve performance targets for right-party contact, liquidation, and new money


  • Work assigned account inventories efficiently and strategically

  • Document all activity accurately within collections software / CRM systems


  • Maintain strict compliance with FDCPA, Regulation F, TCPA, and FCRA


  • Follow call scripts, disclosures, and quality assurance standards

  • Escalate disputes, fraud claims, and complaints per compliance procedure

  • Accept payments through approved payment processing tools

  • Maintain professional, respectful, and compliant communication at all times
Required Qualifications (High-Match Keywords)

  • 2+ years of experience     as a debt collector, collections specialist, or collection agent


  • Experience in consumer collections, commercial collections, or call center collections


  • Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance


  • Proven success in dialer-based, high-volume collections environments


  • Strong negotiation, objection-handling, and payment-closing skills

  • Ability to manage accounts independently and consistently hit KPIs

  • Experience working in remote collections or call center environments


  • Familiarity with collections software, dialers, and CRM platforms

Preferred Experience

  • Financial services, utility, medical, telecom, or BPO collections

  • Skip tracing and account research

  • Credit reporting and dispute handling

  • Settlement authority and payment plan structuring
Compensation & Benefits

  • Competitive hourly base pay


  • Uncapped commission / performance incentives


  • Paid compliance and systems training

  • Stable, full-time position with consistent account flow

  • Advancement opportunities into Senior Collector, Lead, QA, or Supervisor roles
Work Environment

  • Remote or hybrid collections role

  • Structured schedules and defined performance metrics

  • Compliance-first culture with QA and leadership support

  • Executive-led organization with modern systems
Why Live Oak Financial

  • Growing national financial services organization

  • Strong compliance, QA, and operational support

  • Clear expectations and merit-based advancement

  • Long-term stability and scalable platform
Equal Opportunity Employer
Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.

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