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Bpo Collections Jobs (NOW HIRING)

Credence Global Solutions

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Collections Customer Solutions Associate

Richardson, TX · On-site

$15 - $17/hr

This is an excellent opportunity for individuals with a strong background in collections and ... BPO. With focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center ...

CoreWeave

Credit & Collections Manager

Dallas, TX

$2/hr

BPO / Vendor Management: Manage, train, and oversee the performance of outsourced collections teams in Costa Rica and Poland, ensuring compliance with SLAs, quality standards, and internal controls.

MCI Careers

Call Center Collections Director

Tampa, FL · On-site +1

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As the Outbound Collections Director, you will play a key role in shaping and executing our ...

CoreWeave

Credit & Collections Manager

Dallas, TX · On-site

$2/hr

BPO / Vendor Management: Manage, train, and oversee the performance of outsourced collections teams in Costa Rica and Poland, ensuring compliance with SLAs, quality standards, and internal controls.

CoreWeave

Credit & Collections Manager

Dallas, TX · On-site

$2/hr

BPO / Vendor Management: Manage, train, and oversee the performance of outsourced collections teams in Costa Rica and Poland, ensuring compliance with SLAs, quality standards, and internal controls.

MCI Careers

Call Center Collections Representative

Wichita, KS · On-site

$11.50 - $15/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Previous experience in collections, customer service, or call center environments preferred ABOUT ...

MCI Careers

Call Center Collections Representative

Addison, TX · On-site

$15 - $19.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Previous experience in collections, customer service, or call center environments preferred ABOUT ...

MCI Careers

Call Center Collections Representative

Killeen, TX · On-site

$14.25 - $18.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Previous experience in collections, customer service, or call center environments preferred ABOUT ...

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All JobsBpo Collections Jobs

Bpo Collections information

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$11

$19

$27

How much do bpo collections jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for bpo collections in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Bpo Collections vs Bpo Customer Service?

AspectBpo CollectionsBpo Customer Service
Primary RoleRecovering overdue payments and managing debt collectionsAssisting customers with inquiries, support, and service-related issues
Required SkillsNegotiation, persistence, knowledge of debt lawsCommunication, problem-solving, product knowledge
Work EnvironmentOutbound calls, debt recovery focusInbound calls, customer support focus
Common CertificationsNone specific, sometimes collections or finance trainingCustomer service certifications, communication skills training

While both roles are part of the BPO industry, Bpo Collections focuses on debt recovery and negotiation, whereas Bpo Customer Service emphasizes assisting customers with their inquiries and support needs. Understanding these differences helps job seekers identify the right career path within the BPO sector.

What are some common challenges faced by BPO Collections agents and how are they typically addressed?

BPO Collections agents often encounter challenges such as handling difficult or upset customers, meeting monthly collection targets, and managing a high volume of calls. To address these challenges, companies provide regular training on negotiation and conflict resolution skills, offer clear scripts and guidelines, and foster a supportive team environment where agents can share strategies and successes. Additionally, supervisors are usually available to assist with escalated calls, and performance metrics are closely monitored to help agents stay on track and achieve their goals.

What are the key skills and qualifications needed to thrive as a BPO Collections Specialist, and why are they important?

To thrive as a BPO Collections Specialist, you need a solid understanding of debt collection processes, strong negotiation abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dialer systems, and compliance regulations such as FDCPA is typically required. Excellent communication, patience, and problem-solving skills help you effectively engage with clients and resolve payment issues. These skills ensure successful debt recovery, maintain customer relationships, and uphold compliance standards in a target-driven environment.

What are BPO Collections?

BPO Collections refers to the process where a Business Process Outsourcing (BPO) company manages debt collection activities for other businesses. These companies contact customers who have overdue payments, negotiate payment terms, and ensure outstanding debts are recovered efficiently. The goal is to help client organizations maintain cash flow while adhering to legal and ethical standards. BPO collections agents often use phone calls, emails, and other communication channels to reach out to debtors and resolve accounts. Outsourcing collections allows businesses to focus on core operations while leveraging the expertise of specialized agencies.
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What job categories do people searching Bpo Collections jobs look for? The top searched job categories for Bpo Collections jobs are:
Bpo Collections jobs near you
Infographic showing various Bpo Collections job openings in the United States as of June 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $39,779 per year, or $19.1 per hour.
Collections Customer Solutions Associate

Collections Customer Solutions Associate

Credence Global Solutions

Richardson, TX • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

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Job description

Position Overview:

Credence is a dynamic and growing financial services company based in the Dallas/Galleria area. We are currently seeking motivated, goal-driven Customer Solutions Associates to join our team, primarily supporting our first- and third-party collections programs. This is an excellent opportunity for individuals with a strong background in collections and customer service who are looking to advance their careers in a supportive and performance-driven environment.

Essential functions of the position:

• Manage & collect on past-due accounts, ensuring professional & effective communication with consumers.

• Make outbound calls to consumers to negotiate payment arrangements and bring accounts current.

• Accurately document all account activity and update customer information, including contact details.

• Perform intermediate-level skip tracing using internal tools (e.g., Accurint).

• Maintain compliance with company policies and applicable regulations.

• Support additional tasks and responsibilities as assigned by management.

Education and Experience:

• 1–8 years of experience in collections (preferred)

• 1–8 years of healthcare call center experience (inbound/outbound)

• High school diploma required.

• Experience with medical insurance accounts is a plus but not required.

Benefits:

• Competitive base pay with monthly performance-based bonus plans

• Comprehensive health insurance

• Paid vacation and holidays

• Ongoing training and professional development

• Monday through Friday schedule – no weekend shifts

Company Description

Credence Global Solutions (“CGS”) is a Dallas, Texas based diversified technology driven financial transformation company with deep expertise in receivables management and voice based BPO. With focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center verticals, CGS services leading telecommunication, healthcare, and media companies.
Healthcare providers serviced by CGS include medical transport providers, emergency physicians, health infusion service providers and diagnostic laboratories. In the telecommunication vertical, CGS serves four of the top five providers in United States.
Credence Resource Management is the flagship company of the Credence Group.
Our mantra is Excellence Beyond Belief. Challenges, growth opportunities and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our teams are encouraged to continually explore their talents and pursue their interests, giving them the authority to gain knowledge and skills to truly be the expert in their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of your team.
Headquartered in Dallas TX, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ & Pune India. Visit www.credencegs.com to know more about the company.