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Collections Agent Jobs in Kansas (NOW HIRING)

TrueML

Collections Specialist (First Party)

Lenexa, KS · On-site

$20/hr

If you're ready to step towards a true career with long-term growth opportunities and take ownership of your success, then joining the Sentry Credit team as a Collections Agent could be the perfect ...

TrueML

Collections Specialist (First Party)

Lenexa, KS · On-site

$20/hr

If you're ready to step towards a true career with long-term growth opportunities and take ownership of your success, then joining the Sentry Credit team as a Collections Agent could be the perfect ...

LUX Infusion

Collections Specialist

Overland Park, KS

$18.25 - $24.75/hr

The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly - helping patients stay on therapy and supporting a financially ...

LUX Infusion

Collections Specialist

Overland Park, KS · On-site

$18.25 - $24.75/hr

The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly - helping patients stay on therapy and supporting a financially ...

LUX Infusion

Collections Specialist

Overland Park, KS

$18.25 - $24.75/hr

The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly - helping patients stay on therapy and supporting a financially ...

LUX Infusion

Collections Specialist

Overland Park, KS · On-site

$26 - $28/hr

The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly - helping patients stay on therapy and supporting a financially ...

LUX Infusion

Collections Specialist

Overland Park, KS · Hybrid

$18.25 - $24.75/hr

The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly - helping patients stay on therapy and supporting a financially ...

LUX Infusion

Collections Specialist

Overland Park, KS · On-site

$26 - $28/hr

The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly - helping patients stay on therapy and supporting a financially ...

LUX Infusion

Collections Specialist

Overland Park, KS

$26 - $28/hr

The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly -- helping patients stay on therapy and supporting a ...

LUX Infusion

Collections Specialist

Overland Park, KS · On-site

$26 - $28/hr

The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly -- helping patients stay on therapy and supporting a ...

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All JobsCollections Agent JobsCollections Agent Jobs in Kansas

Collections Agent information

See Kansas salary details

$9

$16

$25

How much do collections agent jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for collections agent in Kansas is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $18.22 per hour, depending on experience, location, and employer.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

Is a collections agent a good career?

A collections agent is responsible for contacting debtors to recover overdue payments, often working in a call center environment. The role requires strong communication skills, attention to detail, and sometimes familiarity with credit reporting and legal regulations. It can offer steady employment and opportunities for advancement but may involve high-pressure situations and repetitive tasks.
More about Collections Agent jobs

What job categories do people searching Collections Agent jobs in Kansas look for?

The top searched job categories for Collections Agent jobs in Kansas are:

What cities in Kansas are hiring for Collections Agent jobs?

Cities in Kansas with the most Collections Agent job openings:

What are popular job titles related to Collections Agent jobs in KS?

For Collections Agent jobs in KS, the most frequently searched job titles are:

Collections Agent jobs near you
Infographic showing various Collections Agent job openings in Kansas as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $33,508 per year, or $16.1 per hour.

Collections Agent (Hiring Immediately)

MCI Careers

Wichita, KS

$11 - $14/hr

Full-time

Re-posted 3 days ago

Job description

Overview

COLLECTIONS AGENT

Join our team and grow with us! We need collections agents to respectfully recover past due consumer accounts. In this role, you will complete our professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals.

If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. We provide a professional environment, great pay structure, and plenty of new accounts! You provide the work ethic and professional attitude.

This is an experienced-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Do you strive for excellence and enjoy helping others? This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business process. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

  • Utilize various contact technology and recovery strategies to locate right parties
  • Understand the customers situation and identify best means of payment plan
  • Negotiate payment terms with empathy, tact, and professionalism
  • Make outbound and receive inbound calls
  • Follow all required scripts, policies, and procedures
  • Respond effectively to common challenges to collection calls while discussing means of resolving open accounts
  • Meet monthly goals and perform other assigned duties
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Qualifications

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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