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Collections Agent Jobs in Topeka, KS (NOW HIRING)

Aprio

Senior Associate, Tax Controversy

Topeka, KS · On-site +1

$70K - $133K/yr

... and debt collections. The ideal candidate will possess strong analytical skills, a deep ... Must be in the process of obtaining certification as a current CPA, Enrolled Agent or licensed ...

Alpine Legacy Group

Entry Level Sales Agent

Lawrence, KS · On-site

$68K - $80K/yr

At Alpine Legacy Group, we believe anyone with drive and determination can build a strong career--no experience required. We specialize in supplemental health insurance, helping families and small to ...

Alpine Legacy Group

Entry Level Sales Agent

Lawrence, KS · On-site

$68K - $80K/yr

At Alpine Legacy Group, we believe anyone with drive and determination can build a strong career--no experience required. We specialize in supplemental health insurance, helping families and small to ...

AAA Club Alliance, Inc.

Insurance Sales Agent

Lawrence, KS · On-site

$55K - $70K/yr

* Ability to sell through multiple insurance carriers * Access to sell to our millions of AAA members for preferred lead generation * Company paid incentive trips for top performers * Sales focused ...

AAA Mid Atlantic

Insurance Sales Agent

Lawrence, KS

$60K - $85K/yr

The AAA Advantage: * Ability to Sell Through Multiple Insurance Carriers * Opportunity to Build Your Book and Earn Renewal Income * Preferred Access to Millions of AAA Members * Company-Paid ...

Lone Star Careers

Remote Sales Agent

Topeka, KS · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...

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All JobsCollections Agent JobsCollections Agent Jobs in Topeka, KS

Collections Agent information

See Topeka, KS salary details

$10

$16

$26

How much do collections agent jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for collections agent in Topeka, KS is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $19.23 per hour, depending on experience, location, and employer.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

Is a collections agent a good career?

A collections agent is responsible for contacting debtors to recover overdue payments, often working in a call center environment. The role requires strong communication skills, attention to detail, and sometimes familiarity with credit reporting and legal regulations. It can offer steady employment and opportunities for advancement but may involve high-pressure situations and repetitive tasks.
More about Collections Agent jobs
Collections Agent jobs near you
Infographic showing various Collections Agent job openings in Topeka, KS as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $35,359 per year, or $17 per hour.

Collections Specialist (Call Center)

Berlin-Wheeler, Inc.

Topeka, KS • On-site

$14/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Collections Specialist (Call Center)

Location: Topeka, KS
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $14.00 per hour + performance bonus opportunities

Why You Should Consider This Opportunity

Are you good at talking with people, solving problems, and staying calm when conversations get difficult?

We're looking for a Collections Specialist to join our call center team. You don't need a long history in debt collection to be successful in this role. If you have strong communication skills, customer service experience, sales experience, call center experience, or simply the ability to connect with people and work toward a goal, we want to hear from you.

You'll receive training and support while developing valuable skills in collections, negotiation, customer service, account resolution, and financial communication.

What You'll Do

As a Collections Specialist, you'll work with consumers who have past-due accounts and help them identify realistic options for resolving their outstanding balance.

Your day-to-day responsibilities will include:

  • Make outbound calls to consumers regarding past-due accounts.

  • Communicate professionally with consumers about their account and available resolution options.

  • Listen to understand each consumer's circumstances.

  • Negotiate payment arrangements and account resolutions within established guidelines.

  • Explain payment options clearly and accurately.

  • Work toward individual and team collection and performance goals.

  • Document account activity, conversations, and payment arrangements accurately.

  • Maintain confidentiality and protect consumer information.

  • Follow company policies, procedures, and applicable collection laws and regulations.

  • Provide respectful, solution-focused customer service-even during difficult conversations.

What Makes Someone Successful in This Role?

You don't have to be a career collector to succeed here.

We are looking for people who are:

  • Comfortable talking with people by phone.

  • Confident, professional, and respectful communicators.

  • Good listeners who can ask questions and understand different situations.

  • Motivated by goals and measurable results.

  • Comfortable having conversations about money and payment options.

  • Able to negotiate while maintaining a positive customer experience.

  • Resilient when conversations become challenging.

  • Organized and detail-oriented.

  • Comfortable using computers and learning new software.

  • Dependable and committed to showing up for their team and customers.

Experience That Can Transfer to This Role

Your previous job title doesn't have to be "Collector."

Experience in any of the following may translate well:

  • Collections

  • Call center

  • Customer service

  • Customer support

  • Sales

  • Inside sales

  • Account management

  • Accounts receivable

  • Billing

  • Banking

  • Insurance

  • Retail

  • Financial services

  • Telemarketing

  • Negotiation

  • High-volume phone environments

No collections experience? That's okay. We provide training and will teach you our systems, processes, and collection practices.

What We Offer

  • Full-time Monday-Friday schedule

  • 8:00 AM-5:00 PM schedule

  • Performance bonus opportunities

  • Paid training

  • Paid time off

  • Paid holidays

  • Health insurance

  • Dental insurance

  • Vision insurance

  • 401(k) / retirement benefits

  • Ongoing coaching and professional development

  • Stable, professional work environment

A Different Approach to Collections

We believe successful collections aren't about treating people like numbers.

They're about having productive conversations, understanding the situation, finding realistic solutions, and following through.

At the same time, our clients depend on us to deliver results. That means you'll be expected to balance empathy with accountability, customer service with performance, and professionalism with results.

If you're someone who enjoys helping people, meeting goals, and having conversations that lead to solutions, this could be a great fit.

What You Can Build Here

This position can be a starting point for a larger career.

As you gain experience, you'll develop skills in:

Communication → Negotiation → Collections → Account Management → Leadership

High-performing team members may have opportunities to take on additional responsibilities and advance within the department.

Ready to Make Your Next Move?

If you're looking for a full-time, Monday-Friday position in Topeka where you can develop valuable skills, work with a supportive team, and be rewarded for your performance, apply today.

You don't have to be an experienced collector to be successful here.

If you're motivated, dependable, comfortable talking with people, and ready to learn, we'd like to meet you.

Apply Today

Join our team as a Collections Specialist and start building skills that can grow into a career.

Apply