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Collections Agent Jobs in Virginia (NOW HIRING)

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1.3K/mo

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and ...

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1.3K/mo

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and ...

AIR Control Concepts

Collections Specialist

Norfolk, VA · On-site

$55K - $65K/yr

Collections Specialist ( Collections 80% / Accounts Receivable 20%) Job Location : Norfolk VA or Remote FLSA Status : Exempt Salary Range: $55-65k About: AIR Control Concepts is more than just a ...

AIR Control Concepts

Collections Specialist

Norfolk, VA · On-site

$55K - $65K/yr

Collections Specialist (Collections 80% / Accounts Receivable 20%) Job Location : Norfolk VA or Remote FLSA Status : Exempt Salary Range: $55-65k About: AIR Control Concepts is more than just a ...

Langley

Collections Representative

Newport News, VA · On-site

$17.64 - $21.78/hr

As a Collections Representative you'll receive competitive hourly pay plus the opportunity to earn a monthly performance incentive - up to approximately 18% of your base earnings - calculated ...

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and ...

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All JobsCollections Agent JobsCollections Agent Jobs in Virginia

Collections Agent information

See Virginia salary details

$10

$17

$28

How much do collections agent jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for collections agent in Virginia is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $20.24 per hour, depending on experience, location, and employer.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

Is a collections agent a good career?

A collections agent is responsible for contacting debtors to recover overdue payments, often working in a call center environment. The role requires strong communication skills, attention to detail, and sometimes familiarity with credit reporting and legal regulations. It can offer steady employment and opportunities for advancement but may involve high-pressure situations and repetitive tasks.
More about Collections Agent jobs

What are the most commonly searched types of Collections Agent jobs in Virginia?

The most popular types of Collections Agent jobs in Virginia are:

What are popular job titles related to Collections Agent jobs in Virginia?

For Collections Agent jobs in Virginia, the most frequently searched job titles are:

What cities in Virginia are hiring for Collections Agent jobs?

Cities in Virginia with the most Collections Agent job openings:

What are popular job titles related to Collections Agent jobs in VA?

For Collections Agent jobs in VA, the most frequently searched job titles are:

Collections Agent jobs near you
Infographic showing various Collections Agent job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $37,250 per year, or $17.9 per hour.

Collections Agent

Norfolk, VA • On-site

Life Protect 24/7
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Life Protect 24/7external

$1.3K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base.


Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday

How do you do that?

You will make and receive calls from diverse customers who need to update their service or account for our product – a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month.

You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity!


Other responsibilities include:

  • Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product

  • Handling customer complaints

  • Identifying & reporting escalated issues and complaints to management

  • Processing sales & cancellations

  • Offering savings opportunities and switching the form of payment when applicable

  • Having a good understanding of assigned goals and objectives

  • Perform other duties as assigned by management


What we offer:

  • Competitive Pay

  • Weekly Pay

  • Paid Training

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • Strong computer and interpersonal communication skills

  • 1-2 years of customer service in a call center, service industry, or retail sales

  • A customer-focused approach with adaptability to new situations

  • Ability to multitask, prioritize, and manage time

  • Motivation, and desire to achieve powered by YOU!


Paid Hourly + Commission

  • Agents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissions


Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday

If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.