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Collections Agent Jobs in Virginia (NOW HIRING)

Beacon Credit Union

Collections Agent

Lynchburg, VA · On-site

$19.10/hr

Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications. Monitor and process loan payoff information and provide this ...

Beacon Credit Union

Collections Agent

Lynchburg, VA

$19.10/hr

Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications. Monitor and process loan payoff information and provide this ...

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1.3K/mo

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and ...

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1.3K/mo

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and ...

Hanover County, VA

Revenue Collection Agent

Hanover, VA · On-site

$40K - $50K/yr

The Revenue Collections Agent reports to a Business Manager and supervises no staff. Essential Functions: • Analyzes the more difficult tax accounts to determine the best means of collection and ...

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and ...

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All JobsCollections Agent JobsCollections Agent Jobs in Virginia

Collections Agent information

See Virginia salary details

$10

$17

$28

How much do collections agent jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for collections agent in Virginia is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $20.24 per hour, depending on experience, location, and employer.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.
More about Collections Agent jobs
What are the most commonly searched types of Collections Agent jobs in Virginia? The most popular types of Collections Agent jobs in Virginia are:
What cities in Virginia are hiring for Collections Agent jobs? Cities in Virginia with the most Collections Agent job openings:
What are popular job titles related to Collections Agent jobs in VA? For Collections Agent jobs in VA, the most frequently searched job titles are:
Collections Agent jobs near you
Infographic showing various Collections Agent job openings in Virginia as of June 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,250 per year, or $17.9 per hour.

Collections Agent

Beacon Credit Union

Lynchburg, VA • On-site

$19.10/hr

Full-time

Posted 12 days ago

Job description

Role
The primary purpose of this position is to assist Beacon Credit Union to live out our mission, "Dedicated to Our Member's Financial Success."
Participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include (but are not limited to): phone calls, collection letters and in person interviews. Recommends further action on accounts as deemed necessary (includes but not limited to): repossession, legal action, foreclosure and referral to collection agency). Responsible to deliver outstanding internal and external service standards.
Major Duties and Responsibilities
Respond to customer inquiries by phone and in person (could include but not limited to requests to transport our collateral out of country, VSI and BALP claims, GAP and warrant insurance cancellations, NADA values, address updates).
Interview customers to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modifications or loan workouts). Counsel customers concerning their financial obligations, advises of options and solicits agreement of payments.
Reconcile GL's, process incoming bankruptcies, recovery payments and preparation of reports when needed.
Recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency).
Demonstrates judgment and discretion within the framework of all applicable regulations and policies.
Ensure customer files are kept updated and complete, and all required documents are filed (includes completion of adverse action forms).
Assist other departments and branches with transactions as needed. Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications.
Monitor and process loan payoff information and provide this communication to dealerships, insurance companies and all appropriate parties in an accurate and timely manner.
Follows all applicable regulations, including Bank Secrecy Act, and Anti-money Laundering
Deliver outstanding service to internal and external members in alignment with the credit union's service standards.
All other duties as assigned.
Knowledge and Skills
Experience:
Six months to two years of similar or related experience, including time spent in preparatory positions.
- Experience working with bankruptcies, foreclosures and repossessions.
- Previous collection experience required.
- Administrative and supervisory experience beneficial.
- Strong member service and communication skills a must. Must possess the ability to communicate professionally and effectively via the phone.
- Must have the ability to multi-task and be flexible during your workday.
- Knowledgeable of laws that pertain to banking and collection practices
Education/Certifications/Licenses:
- Education equivalent to a High School Degree or High School Diploma. College degree preferred.
- Valid Driver's License Required.
Interpersonal Skills:
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Beacon Credit Union is an EEO employer - M/F/Vets/Disabled
Beacon Credit Union is an EEO Employer - M/F/Disability/Protected Veteran Status

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