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Collections Agent Jobs in Virginia (NOW HIRING)

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and ...

LHH US

Collections Specialist

Chesapeake, VA

$20/hr

JOB SUMMARY The Collections Specialist is responsible for tracking and collecting past due customer accounts. JOB REQUIREMENTS KNOWLEDGE * Working knowledge of Fair Credit Reform Act * General ...

Carpenter Co.

Collections Specialist

Richmond, VA · On-site

$18.50 - $24.75/hr

Carpenter Co. has an immediate opening for a Collections Specialist at our corporate office in Richmond, Virginia . This position will be responsible for performing a variety of routine credit and ...

Carpenter Co.

Collections Specialist

Richmond, VA · On-site

$18.50 - $24.75/hr

Carpenter Co. has an immediate opening for a Collections Specialist at our corporate office in Richmond, Virginia . This position will be responsible for performing a variety of routine credit and ...

LHH US

Collections Specialist

Chesapeake, VA · On-site

$20/hr

JOB SUMMARY The Collections Specialist is responsible for tracking and collecting past due customer accounts. JOB REQUIREMENTS KNOWLEDGE * Working knowledge of Fair Credit Reform Act * General ...

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Collections Agent information

See Virginia salary details

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How much do collections agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for collections agent in Virginia is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $20.24 per hour, depending on experience, location, and employer.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

Is a collections agent a good career?

A collections agent is responsible for contacting debtors to recover overdue payments, often working in a call center environment. The role requires strong communication skills, attention to detail, and sometimes familiarity with credit reporting and legal regulations. It can offer steady employment and opportunities for advancement but may involve high-pressure situations and repetitive tasks.
More about Collections Agent jobs

What are the most commonly searched types of Collections Agent jobs in Virginia?

The most popular types of Collections Agent jobs in Virginia are:

What are popular job titles related to Collections Agent jobs in Virginia?

For Collections Agent jobs in Virginia, the most frequently searched job titles are:

What cities in Virginia are hiring for Collections Agent jobs?

Cities in Virginia with the most Collections Agent job openings:

What are popular job titles related to Collections Agent jobs in VA?

For Collections Agent jobs in VA, the most frequently searched job titles are:

Collections Agent jobs near you
Infographic showing various Collections Agent job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $37,250 per year, or $17.9 per hour.

Collections Representative

Waste Connections of Canada

Norfolk, VA • On-site

$23 - $25/hr

Full-time

Re-posted 24 days ago

Job description

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and emails, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.

This is a full-time, Monday-Friday 8:00am - 5:00pm position with competitive pay, and excellent benefits.

Pay rate: $23 - $25

JOB DUTIES:

  • Making outbound calls and sending emails daily on delinquent accounts

  • Managing automated calls and emails

  • Working closely with various departments to reach monthly collection goals

  • Handle difficult customers and escalated calls

  • Work closely with Credit Supervisor in utilizing our 3rd party collection agency

  • Maintain accurate notes in customer accounts

  • Provide assistance with on line payments

  • Provide customers recap of accounts for billing disputes

  • Reporting results to management and escalating problem accounts

REQUIREMENTS:

  • Minimum of 1 year of credit and collections experience highly preferred.

  • Minimum of 1 year of experience making heavy outbound collections calls highly preferred.

  • Strong computer skills to include Microsoft Excel and Word experience.

  • Strong verbal and written communication skills.

  • Ability to speak a second language is a plus!

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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