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Collections Agent Jobs in Oregon (NOW HIRING)

Upstart

Senior Collections Specialist

OR · Remote

$18.50 - $25/hr

As a Senior Collections Agent, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who ...

CFS

B to B Collections Specialist

Portland, OR · On-site

$19.50 - $26.50/hr

Credit & Collections Specialist $60,000-$65,000 Portland Metro | Hybrid Schedule (Onsite Thursdays, Remote Monday-Wednesday & Friday) Join a well-established Portland-area company known for its ...

CFS

B to B Collections Specialist

Portland, OR · On-site

$19.50 - $26.50/hr

Credit & Collections Specialist $60,000-$65,000 Portland Metro | Hybrid Schedule (Onsite Thursdays, Remote Monday-Wednesday & Friday) Join a well-established Portland-area company known for its ...

Climate First Bank

Loan Collections Specialist

OR · Remote

$18.50 - $25/hr

Loan Collections Specialist We're seeking a Loan Collections Specialist to take charge of diverse portfolios-from cutting-edge consumer solar loans to high-stake SBA-guaranteed accounts. This remote ...

Fuze Health

OR · On-site

$110K - $138K/yr

The Head of Billing and Collections is responsible for overseeing the daily operations of the billing and collections department, ensuring accurate and timely submission of claims and invoices ...

CFS

Credit/Collections Specialist

Portland, OR · Hybrid

$55K - $65K/yr

Credit/Collections Specialist Location: NW Portland - Hybrid Flex Salary: $55,000 - 65,000 About the Role This position serves as a vital operational bridge between internal sales teams and external ...

CFS

Credit/Collections Specialist

Portland, OR · Hybrid

$55K - $65K/yr

Credit/Collections Specialist Location: NW Portland - Hybrid Flex Salary: $55,000 - 65,000 About the Role This position serves as a vital operational bridge between internal sales teams and external ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... all collections and conduct the appropriate airline close out procedures. * Accept and process ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... all collections and conduct the appropriate airline close out procedures. * Accept and process ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... all collections and conduct the appropriate airline close out procedures. * Accept and process ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... all collections and conduct the appropriate airline close out procedures. * Accept and process ...

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All JobsCollections Agent JobsCollections Agent Jobs in Oregon

Collections Agent information

See Oregon salary details

$11

$19

$29

How much do collections agent jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for collections agent in Oregon is $19.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $21.59 per hour, depending on experience, location, and employer.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.
More about Collections Agent jobs
What are popular job titles related to Collections Agent jobs in OR? For Collections Agent jobs in OR, the most frequently searched job titles are:
Collections Agent jobs near you
Infographic showing various Collections Agent job openings in Oregon as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, 2% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,724 per year, or $19.1 per hour.

Senior Collections Specialist

Upstart

OR • Remote

$18.50 - $25/hr

Other

Re-posted 14 days ago

Upstart rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Team: 

At Upstart, we're revolutionizing the collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment.

How you'll make an impact

  • Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management.
  • Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC).
  • Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes.

What Success Looks Like

  • As a Senior Collections Agent, your success will be measured by your ability to consistently deliver exceptional results through high-level execution of key metrics:
    • Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction.
    • Promise-to-Pay Commitments: Secure and uphold meaningful borrower commitments, ensuring  Promise to pay  agreements are fulfilled within 7 days of RPCs by negotiating effectively and efficiently.

Key Attributes for Success:

  • A results-driven mindset, turning every borrower interaction into an opportunity to achieve impactful outcomes.
  • Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that drive positive payment resolutions. 
  • Effective time management to balance high call volumes with personalized and strategic borrower support.

Minimum Qualifications 

  • At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals.
  • Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy.
  • Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices.
  • Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs).

Preferred Qualifications

  • 3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions. 
  • Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines.
  • Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals.
  • Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations.
  • Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment.
  • Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure.

Position location This role is available in the following locations: Remote.

Time zone requirements The team operates on the East/West coast time zones.

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

#LI-REMOTE

#LI-Associate

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