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Collections Agent Jobs (NOW HIRING)

Ova Technologies

RAC Collections Agent

Winterville, NC · On-site

$13 - $15/hr

Collections Agent Location: Winterville, NC 28590 Duration: 12 Months Contract Pay Scale: $13 - $15/hr Primary Purpose: Collect delinquent accounts in a timely, orderly and professional manner while ...

CPI Security

Collections Agent

Charlotte, NC · On-site

$52K/yr

We are looking for a Collections Specialist who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy ...

North Main Bail Bond Co.

Be Seen First

Collections Agent

Houston, TX · On-site

$20 - $22/hr

Negotiate payment arrangements and ensure timely collections * Maintain accurate records of all communication and payment activity * Handle sensitive financial information with confidentiality and ...

Triup, Inc

AR Collections Agent

Brea, CA · On-site

$22 - $25/hr

Essential Job Functions Collections Agent * Monitoring aging reports, identifying accounts with overdue payments, keeping records of the amount owed and to keep record of resolution for each account.

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1K/mo

Recovery Account Specialist Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering ...

Jourdan Family Dentistry

Collections Agent

Vinita, OK

$18 - $20/hr

Looking for a professional, organized individual to manage patient accounts for our practice. Must communicate respectfully, maintain accurate records, and work well with our team. Experience in ...

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How much do collections agent jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What Is a Collections Agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

What are the key skills and qualifications needed to thrive as a Collections Agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

How does a Collections Agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.

What are Collections Agents?

Collections Agents are professionals who work for companies or agencies to recover overdue payments from individuals or businesses. They contact customers by phone, email, or mail to remind them of outstanding debts and negotiate repayment plans. Collections Agents must balance persistence in collecting debts with professionalism and empathy, ensuring compliance with legal regulations. Their role often requires strong communication, problem-solving skills, and knowledge of financial processes.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

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Collections Agent jobs near you

Collections Agent (Salary + Bonus)

Law Offices of Shan Potts

Glendale, CA • Remote

$1K/mo

Full-time

Posted 8 days ago

Job description

Location Preferred: Guadalajara, Jalisco or Guatemala City (Remote)

About Us:
We are a U.S.-based immigration law firm committed to helping families and individuals navigate their legal journeys with integrity and professionalism. We are currently seeking a dedicated Collections Agent to manage and follow up on past-due accounts while supporting our service delivery team to ensure that work is only performed on accounts in good standing.
Key Responsibilities:

  • Contact clients with overdue balances to arrange payment and resolve outstanding accounts.
  • Communicate proactively with clients about upcoming payment deadlines to prevent delinquencies.
  • Coordinate closely with the service delivery team to flag accounts that are past due and pause services when necessary.
  • Document all client interactions and payment commitments accurately and in a timely manner.
  • Recommend accounts for escalated collection actions when needed.
  • Meet and exceed monthly collection goals to qualify for performance bonuses.
Qualifications:

  • 2+ years of experience in collections, billing, or accounts receivable.
  • Excellent communication and negotiation skills, both written and verbal.
  • Bilingual (Spanish/English) required.
  • Strong organizational skills and attention to detail.
  • Comfortable working across teams and with legal professionals.
  • Familiarity with CRM and payment processing systems a plus.
What We Offer:

  • Competitive base salary + monthly bonus incentives based on performance.
  • Stable, full-time role with long-term growth potential.
  • Supportive, mission-driven team environment.
  • Training and onboarding provided.
Preferred Candidate Location:

  • Guadalajara, Jalisco
  • Guatemala City
    (Remote work)