ZipRecruiter

Log In

1

Collections Agent Jobs (NOW HIRING)

Jourdan Family Dentistry

Collections Agent

Vinita, OK · On-site

$18 - $20/hr

Looking for a professional, organized individual to manage patient accounts for our practice. Must communicate respectfully, maintain accurate records, and work well with our team. Experience in ...

AA Recovery

Be Seen First

Collections Agent

Amherst, NY · On-site

$17 - $30/hr (+ commission)

What you'll do: * Speak with customers regarding past-due accounts * Set up payment plans that work for them * Help resolve balances in a professional and respectful way What we're looking for:

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1.3K/mo

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and ...

previous pagenext page

Showing results 21-40

All JobsFinance And Insurance JobsCollection JobsCollections Specialist JobsCollections Agent Jobs

Collections Agent information

See salary details

$11

$18

$28

How much do collections agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is a collections agent?

A collections agent specializes in recovering debts for a collection agency. In this career, you typically focus on either personal debt or business debt, but generalized debt collection is an option. Your job duties include making calls to obtain money as payment and helping individuals through the collections process. Because you handle debt and money, collections agents must be aware of the laws and follow strict regulations about loans. Qualifications for this career include active listening skills and advanced knowledge of laws related to loans. You should also have experience working with personal or business finances.

What are the key skills and qualifications needed to thrive as a collections agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and relevant regulatory compliance (such as the Fair Debt Collection Practices Act) is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging situations effectively. These skills are crucial for maximizing debt recovery while maintaining professionalism and compliance with legal standards.

How does a collections agent typically collaborate with other departments to resolve challenging accounts?

Collections Agents often work closely with customer service, billing, and finance teams to resolve challenging accounts. They may coordinate with customer service representatives to gather background on a customer's payment history or discuss unique circumstances. Collaboration with the finance department is also common to verify account details or arrange payment plans. This teamwork helps ensure accurate information, consistent communication with customers, and effective resolution of overdue accounts.

What is the difference between Collections Agent vs Debt Collector?

AspectCollections AgentDebt Collector
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; often similar training
Work EnvironmentOffice setting, some remote workOffice or fieldwork, sometimes outside
Employer & IndustryFinancial institutions, collection agenciesCollection agencies, creditors, law firms
Common Search & ComparisonYesYes

Both Collections Agents and Debt Collectors work in debt recovery, often within financial institutions or collection agencies. While their roles are similar, Collections Agents typically work in an office environment, handling customer accounts and negotiating payments, whereas Debt Collectors may work in the field, making direct contact with debtors. The required credentials and industry usage overlap significantly, making these roles closely related but with slight differences in work setting and approach.

Is a collections agent a good career?

A collections agent is responsible for contacting debtors to recover overdue payments, often working in a call center environment. The role requires strong communication skills, attention to detail, and sometimes familiarity with credit reporting and legal regulations. It can offer steady employment and opportunities for advancement but may involve high-pressure situations and repetitive tasks.
More about Collections Agent jobs

What cities are hiring for Collections Agent jobs?

Cities with the most Collections Agent job openings:

What are the most commonly searched types of Collections Agent jobs?

The most popular types of Collections Agent jobs are:

Who are the top companies hiring for Collections Agent jobs?

The top employers for Collections Agent jobs are:

What states have the most Collections Agent jobs?

States with the most job openings for Collections Agent jobs include:

What are popular job titles related to Collections Agent jobs?

For Collections Agent jobs, the most frequently searched job titles are:

Collections Agent jobs near you
Infographic showing various Collections Agent job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

RAC Collections Agent - NC

Winterville, NC • On-site

ASK Consulting
See more jobs at ASK Consultingexternal

Full-time

Posted 5 days ago

Job description

Description
Role: Collections Agent
Location: Winterville, NC,28590
Duration: 12-month contract
Primary Purpose:
  1. Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.
  2. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Essential Duties and Responsibilities:
  1. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
  2. Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
  3. Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
  4. Determine cause of delinquency and best course of action to assist delinquent customer.
  5. Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system.
  6. Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
  7. Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
  8. Review files from Loan Services in accordance with established standards, if applicable.
  9. Initiate deferrals on accounts based upon written policy guidelines.
  10. Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
  11. Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
  12. Ensure that appropriate letters are sent to debtors.
  13. Process customers payments through electronic draft, if applicable.
  14. Process account maintenance transactions according to established guidelines.

Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required.
  1. High school diploma or equivalent
  2. Good verbal and written communication skills
  3. Good decision-making and problem-solving skills
  4. Good time management/organizational skills
  5. Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
  6. Ability to work in a team environment
  7. Ability to work flexible schedule, including overtime as needed

Desired Skills:
  1. Previous customer service, collections, or sales experience
  2. Bilingual

Schedule:
Days
Assigned hours
Monday Thursday
2 days at 8-5 and 2 days at 12-9 Friday
Twice a month 11-8 if assigned or 8-5 if not
Saturday
As assigned usually twice a month 1 @ 8-12 and last Saturday is 8-2 all teammates
Sunday
As assigned usually once every 3-4 month except if the last day of the month falls on Monday, Tuesday or Wednesday then all teammates will work the Sunday prior from 3-9
Last day of the Month
All teammates will work 8am to 9pm unless the last day falls on Sunday then they will work 12pm to 9pm

Apply