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Collections Agent Job Jobs (NOW HIRING)

NCB Management

Collections Agent

Rockwall, TX · On-site

P40 Collections Agent Job Title Collections Agent Reports To Collections Team Lead Weekly Hours Mon - Fri; 8am - 5pm (nights/weekends as needed) Department Collections Prepared By Blake Harvey Date ...

Radius Global Solutions LLC

Collections Agent

Ramsey, NJ · On-site

$15 - $18/hr

The First Party Collections Agent will initiate the appropriate action to collect past due balances and record accurate notes on delinquent accounts. In addition, reporting of collection activities ...

RPM Auto Sales

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Collections Agent

Lansing, MI · On-site

$14 - $17/hr

We are looking for ​a Collections Agent to join our team! You will be responsible for securing billing payments from your customers. Pay depends on experience. Responsibilities: * Find and inform ...

Alteva RCM

Collections Agent

Boca Raton, FL · On-site

$70K - $90K/yr

Summary The Collections Agent is responsible for supporting accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding ...

Alteva RCM

Collections Agent

Boca Raton, FL

$70K - $90K/yr

Summary The Collections Agent is responsible for supporting accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding ...

Guild

Collections Agent

$20 - $23/hr

Position Summary The Collections Agent plays an important role in the organization by performing a variety of activities directly related to the company's loan counseling functions. The role is ...

North Main Bail Bond Co.

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Collections Agent

Houston, TX · On-site

$20 - $22/hr

Negotiate payment arrangements and ensure timely collections * Maintain accurate records of all communication and payment activity * Handle sensitive financial information with confidentiality and ...

iQuor

Collections Agent

Richfield, OH · On-site

The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will ...

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Collections Agent Job information

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How much do collections agent job jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for collections agent job in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Collections Agent Job vs Debt Collector?

AspectCollections Agent JobDebt Collector
Required CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice setting, some remote workOffice or field visits, more direct contact
Employer & Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial companies
Search & Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collections Agents and Debt Collectors often share similar responsibilities, work environments, and required credentials. While both roles focus on recovering owed funds, Collections Agents typically work in office settings handling accounts through calls or emails, whereas Debt Collectors may engage in more direct contact, including field visits. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are some typical challenges faced by Collections Agents and how can they be managed effectively?

Collections Agents often encounter challenges such as handling difficult or uncooperative customers and meeting monthly collection targets. Managing these challenges effectively involves strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Agents usually receive training on conflict resolution and are supported by team leads who provide guidance on complex cases. Collaborating closely with other departments, such as customer service and legal, also helps in resolving disputes and ensuring compliance with company policies.

What are Collections Agents?

Collections Agents are professionals responsible for contacting individuals or businesses to recover overdue payments on accounts. They typically work for collection agencies, financial institutions, or other organizations that extend credit. Their duties include negotiating payment plans, resolving billing issues, and maintaining records of collection activity. Collections Agents need strong communication and negotiation skills, as well as knowledge of relevant laws and regulations regarding debt collection.

What are the key skills and qualifications needed to thrive as a Collections Agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a basic understanding of finance or accounting, often supported by a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and telephone communication tools is typically required. Excellent communication, resilience, and conflict-resolution skills help agents handle difficult conversations and maintain professionalism. These competencies are vital for recovering outstanding debts efficiently while preserving positive customer relationships and ensuring compliance with regulations.
More about Collections Agent Job jobs
What cities are hiring for Collections Agent Job jobs? Cities with the most Collections Agent Job job openings:
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What job categories do people searching Collections Agent Job jobs look for? The top searched job categories for Collections Agent Job jobs are:
Collections Agent Job jobs near you
Infographic showing various Collections Agent Job job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Collections Agent

NCB Management

Rockwall, TX • On-site

Full-time

Re-posted 14 days ago

Job description

P40 Collections Agent Job Description

Job Title

Collections Agent

Reports To

Collections Team Lead

Weekly Hours

Mon – Fri; 8am – 5pm (nights/weekends as needed)

Department

Collections

Prepared By

Blake Harvey

Date

12/30/25

Position Overview

Collections is an important department tasked with ensuring that refunds are being sent to the appropriate place and that P40 is receiving the funds owed. Collections Agents check the status of refunds and resolve any issues we may have with late/missing refunds. Collectors are familiar with the entire accounts process since they are responsible for determining which part of the collection process was missing, or what went wrong to where the refund was not paid to P40.

Principle Responsibilities
  • Check on the status of refunds
  • Locate any checks that are missing/outstanding
  • Call/contact dealerships and administrators to make sure the checks have been sent or are in the process of being sent
  • A collections agent can be asked to collect on any of the following types of accounts, some of which might have different collections processes:
    1. GMF Accounts
    2. GME (GM Early Payoffs)
    3. Ally 1 Non-Dealer Debit
    4. Ally ARK accounts
    5. Debt File accounts
Principle Objectives and Expectations
  • Objective: Ensure that refund checks are arriving at P40 and resolve any issues with missing/delayed refunds
  • Collections Agents will be required to collect a certain % of their collections pools each month, with the percentage being set by the Collections Team Lead based on the type of accounts they are collecting on
  • Collections Agents are expected to treat the representatives with respect and courtesy while on calls, as having good relations with the warranty administrators and dealerships is essential to the company
Experience
  • Office experiences handling a high volume of accounts is preferred (but not required)
  • Being comfortable working on the phone for most of the day is necessary
  • Prior work experience on the phone is preferred (but not required)
Education
  • Minimum Requirement: High School Diploma or GED