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Debt Collections Agent Jobs (NOW HIRING)

NCB Management

Collections Agent

Rockwall, TX · On-site

P40 Collections Agent Job Title Collections Agent Reports To Collections Team Lead Weekly Hours Mon ... Debt File accounts Principle Objectives and Expectations * Objective: Ensure that refund checks are ...

Radius Global Solutions LLC

Collections Agent

Ramsey, NJ · On-site

$15 - $18/hr

Radius Global Solutions LLC is currently hiring a 1st Party Debt Collector to join our Ramsey, NJ team. The First Party Collections Agent will initiate the appropriate action to collect past due ...

Triup, Inc

AR Collections Agent

Brea, CA

$22 - $25/hr

Essential Job Functions Collections Agent * Monitoring aging reports, identifying accounts with ... Locating debtors and contacting them via phone or email to address their overdue payments and ...

Jon Barry & Associates, Inc.

Collection Agent

Concord, NC · On-site

$17 - $21/hr

Debt Collector Collections Agent- Remote Opportunity with High Earning Potential! Are you an experienced Third-Party Collections Professional looking for a remote opportunity with strong earning ...

Credit Control

EXPERIENCED DEBT COLLECTION AGENTS

Tampa, FL · On-site

$18 - $22/hr

Collections Agent Qualifications: * Excellent written and verbal communication skills. * Ability to ... Preferred - previous experience in debt collection, outbound call center, telemarketing, or other ...

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How much do debt collections agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for debt collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Debt Collections Agent, and why are they important?

To thrive as a Debt Collections Agent, you need strong negotiation skills, a good understanding of financial regulations, and typically a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and compliance tools like FDCPA guidelines is essential. Excellent communication, resilience, and problem-solving abilities help agents effectively handle challenging conversations and build rapport with clients. These capabilities are vital for recovering outstanding debts while maintaining professionalism and adhering to legal standards.

What are some common challenges Debt Collections Agents face when negotiating payment plans with customers?

Debt Collections Agents often encounter challenges such as customers' financial hardships, reluctance to engage, or emotional responses to debt discussions. Building rapport and demonstrating empathy while maintaining company policy is crucial. Agents must balance assertiveness with understanding, adapt negotiation strategies to individual situations, and ensure all agreements comply with legal and company guidelines. Regular training and strong communication skills help agents navigate these challenges effectively.

What are Debt Collections Agents?

Debt Collections Agents are professionals who contact individuals or businesses to recover outstanding debts on behalf of creditors. Their main responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. They often work for collection agencies, financial institutions, or in-house collections departments. Effective Debt Collections Agents possess strong communication, negotiation, and problem-solving skills.

What is the difference between Debt Collections Agent vs Credit Analyst?

AspectDebt Collections AgentCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in collections or financeBachelor's degree in finance, economics, or related field; certifications like CFA or credit analysis courses are common
Work EnvironmentCall centers, offices, or remote; focus on contacting debtors and negotiating paymentsBanking or financial institutions; analyzing credit data and assessing risk
Employer & Industry UsageDebt collection agencies, banks, credit card companiesBanks, lending institutions, credit bureaus
Common Search & Comparison IntentUnderstanding roles in debt recovery and collectionsEvaluating creditworthiness and financial risk

While both roles involve financial knowledge, a Debt Collections Agent primarily focuses on recovering overdue payments by contacting debtors, whereas a Credit Analyst assesses credit risk to inform lending decisions. The roles share some credentials and industry settings but differ in daily tasks and objectives.

More about Debt Collections Agent jobs
What states have the most Debt Collections Agent jobs? States with the most job openings for Debt Collections Agent jobs include:
What job categories do people searching Debt Collections Agent jobs look for? The top searched job categories for Debt Collections Agent jobs are:
Debt Collections Agent jobs near you
Infographic showing various Debt Collections Agent job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Collections Agent

NCB Management

Rockwall, TX • On-site

Full-time

Posted 3 days ago

Job description

P40 Collections Agent Job Description

Job Title

Collections Agent

Reports To

Collections Team Lead

Weekly Hours

Mon – Fri; 8am – 5pm (nights/weekends as needed)

Department

Collections

Prepared By

Blake Harvey

Date

12/30/25

Position Overview

Collections is an important department tasked with ensuring that refunds are being sent to the appropriate place and that P40 is receiving the funds owed. Collections Agents check the status of refunds and resolve any issues we may have with late/missing refunds. Collectors are familiar with the entire accounts process since they are responsible for determining which part of the collection process was missing, or what went wrong to where the refund was not paid to P40.

Principle Responsibilities
  • Check on the status of refunds
  • Locate any checks that are missing/outstanding
  • Call/contact dealerships and administrators to make sure the checks have been sent or are in the process of being sent
  • A collections agent can be asked to collect on any of the following types of accounts, some of which might have different collections processes:
    1. GMF Accounts
    2. GME (GM Early Payoffs)
    3. Ally 1 Non-Dealer Debit
    4. Ally ARK accounts
    5. Debt File accounts
Principle Objectives and Expectations
  • Objective: Ensure that refund checks are arriving at P40 and resolve any issues with missing/delayed refunds
  • Collections Agents will be required to collect a certain % of their collections pools each month, with the percentage being set by the Collections Team Lead based on the type of accounts they are collecting on
  • Collections Agents are expected to treat the representatives with respect and courtesy while on calls, as having good relations with the warranty administrators and dealerships is essential to the company
Experience
  • Office experiences handling a high volume of accounts is preferred (but not required)
  • Being comfortable working on the phone for most of the day is necessary
  • Prior work experience on the phone is preferred (but not required)
Education
  • Minimum Requirement: High School Diploma or GED