ZipRecruiter

Log In

1

Debt Collections Agent Jobs (NOW HIRING)

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

Understanding of debt collection laws and regulatory requirements is highly desirable. * Strong ... Collections Agent who can combine empathy, professionalism, and negotiation skills to help ...

Montana

Collections Agent 1

Helena, MT · Hybrid

The Information Management and Collections Division serves Montana citizens and businesses through ... debt, and collecting other state agency's debt. What We Can Offer You The State of Montana ...

State of Montana

Collections Agent 1

Helena, MT · Hybrid

The Information Management and Collections Division serves Montana citizens and businesses through ... debt, and collecting other state agency's debt. What We Can Offer You The State of Montana ...

next page

Showing results 1-20

All JobsDebt Collections Agent Jobs

Debt Collections Agent information

See salary details

$11

$18

$28

How much do debt collections agent jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for debt collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges Debt Collections Agents face when negotiating payment plans with customers?

Debt Collections Agents often encounter challenges such as customers' financial hardships, reluctance to engage, or emotional responses to debt discussions. Building rapport and demonstrating empathy while maintaining company policy is crucial. Agents must balance assertiveness with understanding, adapt negotiation strategies to individual situations, and ensure all agreements comply with legal and company guidelines. Regular training and strong communication skills help agents navigate these challenges effectively.

What are the key skills and qualifications needed to thrive as a Debt Collections Agent, and why are they important?

To thrive as a Debt Collections Agent, you need strong negotiation skills, a good understanding of financial regulations, and typically a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and compliance tools like FDCPA guidelines is essential. Excellent communication, resilience, and problem-solving abilities help agents effectively handle challenging conversations and build rapport with clients. These capabilities are vital for recovering outstanding debts while maintaining professionalism and adhering to legal standards.

What are Debt Collections Agents?

Debt Collections Agents are professionals who contact individuals or businesses to recover outstanding debts on behalf of creditors. Their main responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. They often work for collection agencies, financial institutions, or in-house collections departments. Effective Debt Collections Agents possess strong communication, negotiation, and problem-solving skills.

What is the difference between Debt Collections Agent vs Credit Analyst?

AspectDebt Collections AgentCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in collections or financeBachelor's degree in finance, economics, or related field; certifications like CFA or credit analysis courses are common
Work EnvironmentCall centers, offices, or remote; focus on contacting debtors and negotiating paymentsBanking or financial institutions; analyzing credit data and assessing risk
Employer & Industry UsageDebt collection agencies, banks, credit card companiesBanks, lending institutions, credit bureaus
Common Search & Comparison IntentUnderstanding roles in debt recovery and collectionsEvaluating creditworthiness and financial risk

While both roles involve financial knowledge, a Debt Collections Agent primarily focuses on recovering overdue payments by contacting debtors, whereas a Credit Analyst assesses credit risk to inform lending decisions. The roles share some credentials and industry settings but differ in daily tasks and objectives.

More about Debt Collections Agent jobs
What states have the most Debt Collections Agent jobs? States with the most job openings for Debt Collections Agent jobs include:
What job categories do people searching Debt Collections Agent jobs look for? The top searched job categories for Debt Collections Agent jobs are:
Debt Collections Agent jobs near you
Infographic showing various Debt Collections Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.
Medical Debt Collections Call Center Agent

Medical Debt Collections Call Center Agent

HCA Healthcare

Cedartown, GA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

HCA Healthcare rating

6.4

Company rating: 6.4 out of 10

Based on 2,234 frontline employees who took The Breakroom Quiz

637th of 881 rated healthcare providers

Job description

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Schedule: 
  • Full-time position that requires 1 mid / evening shift/per week/on a Monday, Tuesday, Wednesday, or Thursday 11am- 9pm CST
  • 1 Saturday per month Hours between 9:00 AM - 3:00 PM CST.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Collection Spec 

Job Summary and Qualifications

As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area. 

Duties and Responsibilities: 

  • Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone. 
  • Identify problem accounts and escalate as appropriate. 
  • Update the patient account record to identify actions taken on the account. 
  • Work with patients and guarantors to secure payment on outstanding account balances. 
  • Maintain minimum production standards. 
  • Achieve passing quality review scores per unit requirements. 
  • Produce acceptable unit collection volumes. 
  • Work within company attendance guidelines. 
  • Provide excellent customer service. 
  • Work with other team members and management in a professional manner.? 

Qualifications:

  • Previous Call Center experience preferred.
  • Minimum one-year related experience preferred, preferably in healthcare. 
  • Experience with collections in healthcare revenue space is preferred. 
  • BILINGUAL is not required, but a plus
Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"


"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Collection Spec opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What HCA Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply