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Debt Collections Agent Jobs (NOW HIRING)

Credit Control

Account Resolutions Agent

Earth City, MO

$49.20K - $83.60K/yr

Account Resolutions Agent Open House for Account Resolutions Agent Hiring Event - June 10, 2025 ... Debt collections, sales, or telemarketing experience. * Preferred but not required: Knowledge of ...

Law Firm

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Debt Collection Specialist

Islandia, NY · On-site

$22 - $24/hr

Account Resolution Specialist - Collections Agent Islandia, NY | Join a High-Energy, High-Reward Team! Are you a persuasive communicator with a passion for problem-solving? Ready to turn your talent ...

Law Firm

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Debt Collection Specialist

Islandia, NY · On-site

$22 - $24/hr

Account Resolution Specialist - Collections Agent Islandia, NY | Join a High-Energy, High-Reward Team! Are you a persuasive communicator with a passion for problem-solving? Ready to turn your talent ...

Credit Wise Recovery Solutions

Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents ... You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA ...

Cwrs

Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents ... You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA ...

Cwrs

Collection Agent

Uvalda, GA · Remote

Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents ... You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA ...

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How much do debt collections agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for debt collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Debt Collections Agent, and why are they important?

To thrive as a Debt Collections Agent, you need strong negotiation skills, a good understanding of financial regulations, and typically a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and compliance tools like FDCPA guidelines is essential. Excellent communication, resilience, and problem-solving abilities help agents effectively handle challenging conversations and build rapport with clients. These capabilities are vital for recovering outstanding debts while maintaining professionalism and adhering to legal standards.

What are some common challenges Debt Collections Agents face when negotiating payment plans with customers?

Debt Collections Agents often encounter challenges such as customers' financial hardships, reluctance to engage, or emotional responses to debt discussions. Building rapport and demonstrating empathy while maintaining company policy is crucial. Agents must balance assertiveness with understanding, adapt negotiation strategies to individual situations, and ensure all agreements comply with legal and company guidelines. Regular training and strong communication skills help agents navigate these challenges effectively.

What are Debt Collections Agents?

Debt Collections Agents are professionals who contact individuals or businesses to recover outstanding debts on behalf of creditors. Their main responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. They often work for collection agencies, financial institutions, or in-house collections departments. Effective Debt Collections Agents possess strong communication, negotiation, and problem-solving skills.

What is the difference between Debt Collections Agent vs Credit Analyst?

AspectDebt Collections AgentCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in collections or financeBachelor's degree in finance, economics, or related field; certifications like CFA or credit analysis courses are common
Work EnvironmentCall centers, offices, or remote; focus on contacting debtors and negotiating paymentsBanking or financial institutions; analyzing credit data and assessing risk
Employer & Industry UsageDebt collection agencies, banks, credit card companiesBanks, lending institutions, credit bureaus
Common Search & Comparison IntentUnderstanding roles in debt recovery and collectionsEvaluating creditworthiness and financial risk

While both roles involve financial knowledge, a Debt Collections Agent primarily focuses on recovering overdue payments by contacting debtors, whereas a Credit Analyst assesses credit risk to inform lending decisions. The roles share some credentials and industry settings but differ in daily tasks and objectives.

More about Debt Collections Agent jobs
What states have the most Debt Collections Agent jobs? States with the most job openings for Debt Collections Agent jobs include:
What job categories do people searching Debt Collections Agent jobs look for? The top searched job categories for Debt Collections Agent jobs are:
Debt Collections Agent jobs near you
Infographic showing various Debt Collections Agent job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Sr. Commercial Collection Agent Collection Agency

BIEHL & BIEHL INC

Carol Stream, IL

$20 - $25/hr

Full-time

Posted 16 days ago

Job description

About the Role:
Join Biehl & Biehl Inc. as a Sr. Commercial Collection Agent and play a crucial role in our collection agency. We're looking for a driven individual who thrives in a fast-paced environment and is passionate about helping businesses recover their debts effectively.

Responsibilities:
  • Manage and oversee commercial collection accounts to ensure timely payments.
  • Negotiate payment arrangements and settlements with clients professionally.
  • Conduct thorough investigations and research on delinquent accounts.
  • Maintain accurate records of all collection activities and communications.
  • Collaborate with team members to develop effective collection strategies.
  • Provide exceptional customer service while resolving disputes and inquiries.
  • Stay updated on industry regulations and best practices in collections.
  • Achieve monthly collection targets and contribute to team goals.
Requirements:
  • Minimum of 1-3 years of experience in commercial collections or a related field.
  • Strong negotiation and communication skills, both verbal and written.
  • Proficient in collection software and Microsoft Office Suite.
  • Ability to work independently and manage multiple accounts effectively.
  • Knowledge of relevant laws and regulations in debt collection.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Positive attitude and a professional demeanor in all interactions.
About Us:  Biehl & Biehl has been a trusted name in the collection industry for over 70 years, providing exceptional service to our clients nationally. Our commitment to integrity and results has earned us a loyal customer base, and our employees appreciate our supportive work environment and opportunities for growth.