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Collections Agent Job Jobs (NOW HIRING)

North Main Bail Bond Co.

Collections Agent

Houston, TX · On-site

$20 - $22/hr

Negotiate payment arrangements and ensure timely collections * Maintain accurate records of all communication and payment activity * Handle sensitive financial information with confidentiality and ...

Triup, Inc

AR Collections Agent

Brea, CA

$22 - $25/hr

Essential Job Functions Collections Agent * Monitoring aging reports, identifying accounts with overdue payments, keeping records of the amount owed and to keep record of resolution for each account.

Jon Barry & Associates, Inc.

Collection Agent

Concord, NC · On-site

$17 - $21/hr

Debt Collector Collections Agent- Remote Opportunity with High Earning Potential! Are you an experienced Third-Party Collections Professional looking for a remote opportunity with strong earning ...

Jourdan Family Dentistry

Collections Agent

Vinita, OK

$18 - $20/hr

Looking for a professional, organized individual to manage patient accounts for our practice. Must communicate respectfully, maintain accurate records, and work well with our team. Experience in ...

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1.35K/mo

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and ...

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How much do collections agent job jobs pay per hour?

As of May 31, 2026, the average hourly pay for collections agent job in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a basic understanding of finance or accounting, often supported by a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and telephone communication tools is typically required. Excellent communication, resilience, and conflict-resolution skills help agents handle difficult conversations and maintain professionalism. These competencies are vital for recovering outstanding debts efficiently while preserving positive customer relationships and ensuring compliance with regulations.

What are some typical challenges faced by Collections Agents and how can they be managed effectively?

Collections Agents often encounter challenges such as handling difficult or uncooperative customers and meeting monthly collection targets. Managing these challenges effectively involves strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Agents usually receive training on conflict resolution and are supported by team leads who provide guidance on complex cases. Collaborating closely with other departments, such as customer service and legal, also helps in resolving disputes and ensuring compliance with company policies.

What are Collections Agents?

Collections Agents are professionals responsible for contacting individuals or businesses to recover overdue payments on accounts. They typically work for collection agencies, financial institutions, or other organizations that extend credit. Their duties include negotiating payment plans, resolving billing issues, and maintaining records of collection activity. Collections Agents need strong communication and negotiation skills, as well as knowledge of relevant laws and regulations regarding debt collection.

What is the difference between Collections Agent Job vs Debt Collector?

AspectCollections Agent JobDebt Collector
Required CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice setting, some remote workOffice or field visits, more direct contact
Employer & Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial companies
Search & Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collections Agents and Debt Collectors often share similar responsibilities, work environments, and required credentials. While both roles focus on recovering owed funds, Collections Agents typically work in office settings handling accounts through calls or emails, whereas Debt Collectors may engage in more direct contact, including field visits. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

More about Collections Agent Job jobs
What cities are hiring for Collections Agent Job jobs? Cities with the most Collections Agent Job job openings:
What states have the most Collections Agent Job jobs? States with the most job openings for Collections Agent Job jobs include:
What job categories do people searching Collections Agent Job jobs look for? The top searched job categories for Collections Agent Job jobs are:
Collections Agent Job jobs near you
Infographic showing various Collections Agent Job job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.
Collections Agent

Collections Agent

Holiday Inn Club Vacations

Orlando, FL

Full-time

Posted 4 days ago

Job description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for all collection activity on accounts to maintain the best possible portfolio performance and customer service. This may be done with the use of a predictive dialer system as well as working manually from lists provided. Areas of responsibility are Inbound, Outbound, Blended collections, Pending, Latitudes, Solutions and Recovery and Condo (Maintenance and Taxes).

COMPANY BENEFITS:

  • Matching 401K
  • Growth & Developmental Opportunities
  • Comprehensive Medical, Dental & Vision Benefits
  • PTO - Paid Time Off
  • Travel Benefits & Discounted Vacations Through Our ClubGo Program
  • Tuition Reimbursement & Continuing Education Courses
  • Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

  • Communicate with owners via telephone and make diligent efforts to collect all open items on an account, including delinquent payments, delinquent maintenance, taxes, use fees, and deed recovery, as necessary.
  • Ensure timely contact with accounts and determine if additional research or skip tracing is required.
  • Keep owners informed about the status of their accounts with clear and detailed communication during each interaction.
  • Adhere to training and quality guidelines to ensure proper collection methods and provide quality customer service during all calls.

QUALIFICATIONS:

  • Minimum of 2 years of collections and/or customer service call center experience preferred.
  • Experience using a predictive dialer system preferred.
  • Proficient in continuous computer use.
  • Comfortable with continuous phone use throughout the workday.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong interpersonal and communication skills.
  • High attention to detail.
  • Ability to adapt to a fast-paced call center environment.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.


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