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Collections Agent Job Jobs (NOW HIRING)

AA Recovery

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Collections Agent

Amherst, NY · On-site

$17 - $30/hr

What you'll do: * Speak with customers regarding past-due accounts * Set up payment plans that work for them * Help resolve balances in a professional and respectful way What we're looking for:

Jourdan Family Dentistry

Collections Agent

Vinita, OK · On-site

$18 - $20/hr

Looking for a professional, organized individual to manage patient accounts for our practice. Must communicate respectfully, maintain accurate records, and work well with our team. Experience in ...

Jon Barry & Associates, Inc.

Collection Agent

Concord, NC · On-site

$17 - $21/hr

Debt Collector Collections Agent- Remote Opportunity with High Earning Potential! Are you an experienced Third-Party Collections Professional looking for a remote opportunity with strong earning ...

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1.3K/mo

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and ...

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Collections Agent Job information

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How much do collections agent job jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for collections agent job in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Collections Agent Job vs Debt Collector?

AspectCollections Agent JobDebt Collector
Required CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice setting, some remote workOffice or field visits, more direct contact
Employer & Industry UsageFinancial institutions, third-party agenciesDebt collection agencies, financial companies
Search & Comparison IntentUnderstanding roles, job requirementsSimilar roles, job differences

Collections Agents and Debt Collectors often share similar responsibilities, work environments, and required credentials. While both roles focus on recovering owed funds, Collections Agents typically work in office settings handling accounts through calls or emails, whereas Debt Collectors may engage in more direct contact, including field visits. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are some typical challenges faced by Collections Agents and how can they be managed effectively?

Collections Agents often encounter challenges such as handling difficult or uncooperative customers and meeting monthly collection targets. Managing these challenges effectively involves strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Agents usually receive training on conflict resolution and are supported by team leads who provide guidance on complex cases. Collaborating closely with other departments, such as customer service and legal, also helps in resolving disputes and ensuring compliance with company policies.

What are Collections Agents?

Collections Agents are professionals responsible for contacting individuals or businesses to recover overdue payments on accounts. They typically work for collection agencies, financial institutions, or other organizations that extend credit. Their duties include negotiating payment plans, resolving billing issues, and maintaining records of collection activity. Collections Agents need strong communication and negotiation skills, as well as knowledge of relevant laws and regulations regarding debt collection.

What are the key skills and qualifications needed to thrive as a Collections Agent, and why are they important?

To thrive as a Collections Agent, you need strong negotiation skills, attention to detail, and a basic understanding of finance or accounting, often supported by a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and telephone communication tools is typically required. Excellent communication, resilience, and conflict-resolution skills help agents handle difficult conversations and maintain professionalism. These competencies are vital for recovering outstanding debts efficiently while preserving positive customer relationships and ensuring compliance with regulations.
More about Collections Agent Job jobs
What cities are hiring for Collections Agent Job jobs? Cities with the most Collections Agent Job job openings:
What states have the most Collections Agent Job jobs? States with the most job openings for Collections Agent Job jobs include:
What job categories do people searching Collections Agent Job jobs look for? The top searched job categories for Collections Agent Job jobs are:
Collections Agent Job jobs near you
Infographic showing various Collections Agent Job job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Collections Agent

AA Recovery

Amherst, NY • On-site

$17 - $30/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 12 days ago

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Job description

What you’ll do:

  • Speak with customers regarding past-due accounts
  • Set up payment plans that work for them
  • Help resolve balances in a professional and respectful way

What we’re looking for:

  • Strong communication skills
  • Comfortable talking on the phone
  • Reliable and motivated to earn bonuses
  • No experience required – we provide training

This is a performance-based role with real earning potential for motivated individuals.