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Call Center Collections Rep Jobs (NOW HIRING)

iQuor

Call Center Collections Representative

Allentown, PA · On-site

$15.25 - $19.75/hr

The Collections Representative will handle high value business to business collection calls/emails ... At least 1 year or more Collections experience required. * 2+ or more years of previous Call Center ...

iQuor

Call Center Collections Representative

Allentown, PA · On-site

$15.25 - $19.75/hr

We are searching for polite, professional Call Center Collection Representatives to represent our ... Business to Business Collections required. * Place outbound and answer inbound calls while ...

ValorVIP

Call Center Collections Representative

Addison, TX · On-site

$15 - $19.25/hr

... Representatives who are professional, empathetic, and motivated to help customers resolve ... Previous experience in collections, customer service, or call center environments preferred ...

MCI

Call Center Collections Representative

Addison, TX · On-site

$15 - $19.25/hr

Collections Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Representative: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Representative: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Representative: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Representative: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

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How much do call center collections rep jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for call center collections rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Collections Rep vs Call Center Customer Service Rep?

AspectCall Center Collections RepCall Center Customer Service Rep
Required CredentialsHigh school diploma; sometimes collections or finance certificationsHigh school diploma; customer service training
Work EnvironmentCall centers handling overdue accounts and debt recoveryCall centers assisting customers with inquiries and support
Employer & Industry UsageFinancial institutions, debt collection agenciesRetail, telecom, utility companies
Common Search & Comparison IntentUnderstanding roles related to debt collectionUnderstanding customer service roles in call centers

The main difference is that Call Center Collections Reps focus on recovering overdue payments and managing debt accounts, often requiring knowledge of collections processes. Call Center Customer Service Reps primarily assist customers with inquiries, product information, and support. Both roles operate in call centers but serve different functions within the customer interaction spectrum.

What are the key skills and qualifications needed to thrive as a Call Center Collections Rep, and why are they important?

To thrive as a Call Center Collections Rep, you need strong negotiation abilities, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with collections software, CRM systems, and call management tools is essential. Excellent communication, resilience, and problem-solving skills help you handle difficult conversations and maintain professionalism under pressure. These skills ensure effective debt recovery while preserving customer relationships and adhering to regulatory requirements.

What are some common challenges faced by Call Center Collections Representatives, and how are they typically addressed?

Call Center Collections Representatives often encounter challenges such as handling difficult conversations with customers who may be upset or stressed about their debts. Maintaining professionalism and empathy in these situations is crucial. Many organizations provide comprehensive training in negotiation and conflict resolution skills, as well as scripts and support resources to help reps navigate these calls. Regular team meetings and coaching sessions are common to share best practices and provide ongoing support, fostering a collaborative environment that helps reps manage stress and improve outcomes.

What is a Call Center Collections Rep?

A Call Center Collections Rep is a professional who contacts customers to collect payments on overdue accounts or resolve outstanding balances. They typically work in a call center environment, using phone calls, emails, or other communication channels to reach out to customers, discuss payment options, and negotiate repayment plans. Their role also involves maintaining accurate records of interactions and payments, following company policies, and complying with relevant regulations such as the Fair Debt Collection Practices Act. Strong communication, negotiation, and problem-solving skills are essential for this job.
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Call Center Collections Rep jobs near you

Call Center Collections Representative

iQuor

Allentown, PA • On-site

$15.25 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
EQUIPMENT PICK UP Onsite at our Allentown, PA location:
7450 Tilghman Street
Suite 100
Allentown, PA 18106
**WORK AT HOME AFTER ONSITE EQUIPMENT PICK UP!**
PERKS:
  • Opportunity for bonuses and raises based upon performance.
  • Full Health benefits after 45 days - Medical, Dental & Vision.
  • Paid time off after 90 days.
  • 401K.
  • Tuition Reimbursement.
  • Referral Incentive Program.
  • Employee Discounts Program!

Job Summary:
We are searching for a polite, professional Collections Representative to represent our clients by providing remarkable service to their customers via phone. The Collections Representative will handle high value business to business collection calls/emails to customers. The Collections Representative may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.
Responsibilities:
  • Target Hire Date: June 22nd, 2026 (or sooner depending on background check clearance)
  • Work at Home required schedule is Monday - Friday , 8:00am - 4:30pm or 8:30am - 5:00pm.
  • ONSITE in Allentown, PA the first day for equipment pick up and orientation.
  • At Home Training is Monday - Friday , 8:00am - 4:30pm
  • Handle business to business communication/collections via phone and email.
  • Place outbound calls to debtors regarding outstanding debt and collect on aged debt.
  • Meet department productivity and quality standards.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.

Skills Requirements:
  • At least 1 year or more Collections experience required.
  • 2+ or more years of previous Call Center experience and strong Customer Service experience preferred.
  • Strong analytical skills through the use of Microsoft Excel (i.e. ability to complete pivot tables and vlookups a plus).
  • Strong oral and written communication skills required (professional, politely authoritative).
  • Forward thinker, when faced with a roadblock can quickly devise a work around.
  • Advanced ability to pay attention to detail & follow guidelines.
  • Ability to know when and how to think beyond the immediate task and consider alternate solutions.
  • Must be highly organized and able to multitask.
  • Able to work in a fast-paced digital environment.
  • Must possess a strong work ethic.
  • Must have ability to work independently and in a team environment.
  • Physical attendance is key to success and necessary to meet objectives.

Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

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