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Call Center Collections Rep Jobs (NOW HIRING)

ValorVIP

Call Center Collections Representative

Addison, TX · On-site

$15 - $19.25/hr

... Representatives who are professional, empathetic, and motivated to help customers resolve ... Previous experience in collections, customer service, or call center environments preferred ...

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Representative: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Representative: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Representative

Fond Du Lac, WI

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Representative: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

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Call Center Collections Rep information

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$10

$17

$25

How much do call center collections rep jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for call center collections rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Collections Rep vs Call Center Customer Service Rep?

AspectCall Center Collections RepCall Center Customer Service Rep
Required CredentialsHigh school diploma; sometimes collections or finance certificationsHigh school diploma; customer service training
Work EnvironmentCall centers handling overdue accounts and debt recoveryCall centers assisting customers with inquiries and support
Employer & Industry UsageFinancial institutions, debt collection agenciesRetail, telecom, utility companies
Common Search & Comparison IntentUnderstanding roles related to debt collectionUnderstanding customer service roles in call centers

The main difference is that Call Center Collections Reps focus on recovering overdue payments and managing debt accounts, often requiring knowledge of collections processes. Call Center Customer Service Reps primarily assist customers with inquiries, product information, and support. Both roles operate in call centers but serve different functions within the customer interaction spectrum.

What are the key skills and qualifications needed to thrive as a Call Center Collections Rep, and why are they important?

To thrive as a Call Center Collections Rep, you need strong negotiation abilities, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with collections software, CRM systems, and call management tools is essential. Excellent communication, resilience, and problem-solving skills help you handle difficult conversations and maintain professionalism under pressure. These skills ensure effective debt recovery while preserving customer relationships and adhering to regulatory requirements.

What are some common challenges faced by Call Center Collections Representatives, and how are they typically addressed?

Call Center Collections Representatives often encounter challenges such as handling difficult conversations with customers who may be upset or stressed about their debts. Maintaining professionalism and empathy in these situations is crucial. Many organizations provide comprehensive training in negotiation and conflict resolution skills, as well as scripts and support resources to help reps navigate these calls. Regular team meetings and coaching sessions are common to share best practices and provide ongoing support, fostering a collaborative environment that helps reps manage stress and improve outcomes.

What is a Call Center Collections Rep?

A Call Center Collections Rep is a professional who contacts customers to collect payments on overdue accounts or resolve outstanding balances. They typically work in a call center environment, using phone calls, emails, or other communication channels to reach out to customers, discuss payment options, and negotiate repayment plans. Their role also involves maintaining accurate records of interactions and payments, following company policies, and complying with relevant regulations such as the Fair Debt Collection Practices Act. Strong communication, negotiation, and problem-solving skills are essential for this job.
More about Call Center Collections Rep jobs
What cities are hiring for Call Center Collections Rep jobs? Cities with the most Call Center Collections Rep job openings:
What job categories do people searching Call Center Collections Rep jobs look for? The top searched job categories for Call Center Collections Rep jobs are:
Call Center Collections Rep jobs near you

Call Center Collections Representative

US DEFAULT GROUP INC

Fort Lauderdale, FL • On-site

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 hours ago

Job description

The Collections Representative position will provide our new hire with a uniquely experiential opportunity to immerse themselves in the day-to-day bustle of a prestigious legal group’s Collections Department. The ideal candidate will be highly motivated and ready to handle consumer interactions. Consumer interactions consist of negotiating repayment plans, answering questions, and arranging for payments. We are seeking a candidate that has experience with, or is eager to learn about, the legal and collection processes. We provide a robust training program to prepare call center representatives to immediately handle calls and provide a professional customer experience. This position is not remote. This role is an in office position at the Plantation, FL office location.


Work Environment

  • Inbound Calls and some outbound calls
  • No Skip tracing
  • Monthly Bonus Opportunities
  • Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
  • Mondays to Fridays, shift options below
    • 8:00am to 5:00pm ( 1 hour lunch)
    • 8:30am to 5:30pm ( 1 hour lunch)
    • 9:00am to 6:00pm ( 1 hour lunch)

Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. We strive to see our employees grow! As our team-members progress and demonstrate a consistent ability to meet performance standards, promotional opportunities become available.

Essential Duties and Responsibilities

  • Efficiently assist customers through both inbound (90%) and outbound (10%) calls while educating them on their options for account resolution
  • Develop a trusted relationship with customers, third parties, attorneys, representatives, realtors, etc. to ensure timely handling of all accounts through the collections process
  • Maintain detailed document records of all customer communications including payment plans that customers have agreed to and amounts paid via telephone
  • Ensure the prompt and successful delivery of solutions according to customer and client needs
  • Clearly communicate the progress of accounts and their respective status within the collections pipeline
  • Demonstrate exceptional listening skills, while displaying professionalism and empathy for our customers’ individual needs and circumstances

Qualifications

Required Qualifications:

  • Customer service and pleasant mannered
  • Proficient data entry and computer skills including Microsoft Office applications
  • Excellent oral, verbal, and written communication
  • Problem-solving skills
  • Account documentation skills
  • Active listening skills
  • Attention to detail
  • Negotiation skills

Preferred Qualifications:

  • Must be Bilingual: Spanish/English
  • Prior call center and/ or collector experience

RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

Education

  • High School Diploma required
  • Associate's Degree or Bachelor’s Degree preferred,
  • Relevant experience may compensate for education

Job Type and Compensation

· This is a full-time position operating under standard business hours ( Mondays to Fridays in office - 8am to 5pm / 8:30am to 5:30pm / 9am to 6pm )

· Competitive Pay – commensurate to your experience

· Comprehensive training and mentoring programs

· Paid time off

· Paid holidays

Health Insurance, Life, Dental, Medical, Vision, 401k.

Physical functions

Must be able to remain in a stationary position 50% of time; Constantly operates a computer and other office machinery; employee is Regularly required to verbally communicate, listen and give presentations as needed. Some walking and standing relative to interaction with other personnel and applicants

Work Environment

Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels. Top agents average over $3000 in bonus alone every month in addition to base pay.

Travel

No Travel Required.