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Call Center Collections Rep Jobs (NOW HIRING)

ARStrat

Medical Billing & Collections Rep

Denison, TX · On-site

$15/hr

As a Medical Billing and Collections Representative, you'll play a key role in resolving patient ... Experience: 1- 2 years' experience in Call center/Collections operations in a Healthcare field.

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Call Center Collections Rep information

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How much do call center collections rep jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for call center collections rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Collections Rep vs Call Center Customer Service Rep?

AspectCall Center Collections RepCall Center Customer Service Rep
Required CredentialsHigh school diploma; sometimes collections or finance certificationsHigh school diploma; customer service training
Work EnvironmentCall centers handling overdue accounts and debt recoveryCall centers assisting customers with inquiries and support
Employer & Industry UsageFinancial institutions, debt collection agenciesRetail, telecom, utility companies
Common Search & Comparison IntentUnderstanding roles related to debt collectionUnderstanding customer service roles in call centers

The main difference is that Call Center Collections Reps focus on recovering overdue payments and managing debt accounts, often requiring knowledge of collections processes. Call Center Customer Service Reps primarily assist customers with inquiries, product information, and support. Both roles operate in call centers but serve different functions within the customer interaction spectrum.

What are the key skills and qualifications needed to thrive as a Call Center Collections Rep, and why are they important?

To thrive as a Call Center Collections Rep, you need strong negotiation abilities, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with collections software, CRM systems, and call management tools is essential. Excellent communication, resilience, and problem-solving skills help you handle difficult conversations and maintain professionalism under pressure. These skills ensure effective debt recovery while preserving customer relationships and adhering to regulatory requirements.

What are some common challenges faced by Call Center Collections Representatives, and how are they typically addressed?

Call Center Collections Representatives often encounter challenges such as handling difficult conversations with customers who may be upset or stressed about their debts. Maintaining professionalism and empathy in these situations is crucial. Many organizations provide comprehensive training in negotiation and conflict resolution skills, as well as scripts and support resources to help reps navigate these calls. Regular team meetings and coaching sessions are common to share best practices and provide ongoing support, fostering a collaborative environment that helps reps manage stress and improve outcomes.

What is a Call Center Collections Rep?

A Call Center Collections Rep is a professional who contacts customers to collect payments on overdue accounts or resolve outstanding balances. They typically work in a call center environment, using phone calls, emails, or other communication channels to reach out to customers, discuss payment options, and negotiate repayment plans. Their role also involves maintaining accurate records of interactions and payments, following company policies, and complying with relevant regulations such as the Fair Debt Collection Practices Act. Strong communication, negotiation, and problem-solving skills are essential for this job.
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Medical Billing & Collections Rep

Medical Billing & Collections Rep

ARstrat, LLC

Denison, TX

$15/hr

Full-time

Posted 20 days ago

Be an early applicant

Job description

Join Our Team as a Medical Billing and Collections Rep!

Are you a problem-solver with a passion for helping others? As a Medical Billing and Collections Representative, you'll play a key role in resolving patient accounts quickly and respectfully, offering payment solutions, and working with insurance companies. We’re looking for someone who’s customer-focused, assertive, and ready to take on challenges in a fast-paced environment. Ready to make an impact? Let’s get started!

Position Summary:

As a Medical Billing and Collections Representative, you will play a crucial role in managing delinquent medical accounts and ensuring timely resolution. Your responsibilities will include helping patients with payment arrangements, addressing account disputes, and collaborating with insurance companies for re-billing. You will also perform skip tracing to locate missing payments. A professional, respectful demeanor is essential when interacting with patients and colleagues.

Compensation:

  • Hourly Rate: $15.00 per hour

  • Bonus Potential: Eligible for up to a $3,500 monthly bonus based on performance.

Work Hours:

  • Shift Options: 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM

Position Requirements:

    • Manage and resolve overdue medical accounts.

    • Assist patients with payment arrangements and disputes.

    • Re-bill insurance companies as needed.

    • Maintain accurate account records.

    • Collaborate with billing teams and insurance companies.

    Qualifications:
    • Education: High school diploma / GED
    • Experience: 1- 2 years’ experience in Call center/Collections operations in a Healthcare field. Have a working insurance collection knowledge including verification of insurance and insurance follow up activities to get claims paid.
    Requirements:
    • Strong communication and organizational skills.
    • Ability to work independently and meet goals.
    • Experience with medical billing software is a plus.
    • Previous collections or customer service experience preferred.

    • Ability to handle over 100 calls per day.

    • Bilingual in Spanish Preferred

    Benefits & Incentives:
    • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment.
    • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
    • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
    • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
    • Flexible Benefits: Customize your benefits package to fit your personal and family needs.
      About ARStrat/GetixHealth:

      Founded in 1992, ARStrat/GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.

      ARStrat is an equal employment opportunity employer and participates in E-Verify.