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Call Center Collections Rep Jobs (NOW HIRING)

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Call Center Collections Director

Tampa, FL · On-site +1

Call Center Collections Director MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

ARStrat

Medical Billing & Collections Rep

Denison, TX · On-site

$15/hr

As a Medical Billing and Collections Representative, you'll play a key role in resolving patient ... Experience: 1- 2 years' experience in Call center/Collections operations in a Healthcare field.

Aston Carter

Collections Clerk

Manhattan, NY · Remote

$18 - $20/hr

Collections Representative Key Responsibilities * Manage inbound and outbound collection calls with ... Prior collections, call center, or customer service experience preferred * Comfortable handling ...

ARStrat

Medical Billing & Collections Rep

Denison, TX · On-site

$15/hr

As a Medical Billing and Collections Representative, you'll play a key role in resolving patient ... Experience: 1- 2 years' experience in Call center/Collections operations in a Healthcare field.

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How much do call center collections rep jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for call center collections rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Collections Rep vs Call Center Customer Service Rep?

AspectCall Center Collections RepCall Center Customer Service Rep
Required CredentialsHigh school diploma; sometimes collections or finance certificationsHigh school diploma; customer service training
Work EnvironmentCall centers handling overdue accounts and debt recoveryCall centers assisting customers with inquiries and support
Employer & Industry UsageFinancial institutions, debt collection agenciesRetail, telecom, utility companies
Common Search & Comparison IntentUnderstanding roles related to debt collectionUnderstanding customer service roles in call centers

The main difference is that Call Center Collections Reps focus on recovering overdue payments and managing debt accounts, often requiring knowledge of collections processes. Call Center Customer Service Reps primarily assist customers with inquiries, product information, and support. Both roles operate in call centers but serve different functions within the customer interaction spectrum.

What are the key skills and qualifications needed to thrive as a Call Center Collections Rep, and why are they important?

To thrive as a Call Center Collections Rep, you need strong negotiation abilities, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with collections software, CRM systems, and call management tools is essential. Excellent communication, resilience, and problem-solving skills help you handle difficult conversations and maintain professionalism under pressure. These skills ensure effective debt recovery while preserving customer relationships and adhering to regulatory requirements.

What are some common challenges faced by Call Center Collections Representatives, and how are they typically addressed?

Call Center Collections Representatives often encounter challenges such as handling difficult conversations with customers who may be upset or stressed about their debts. Maintaining professionalism and empathy in these situations is crucial. Many organizations provide comprehensive training in negotiation and conflict resolution skills, as well as scripts and support resources to help reps navigate these calls. Regular team meetings and coaching sessions are common to share best practices and provide ongoing support, fostering a collaborative environment that helps reps manage stress and improve outcomes.

What is a Call Center Collections Rep?

A Call Center Collections Rep is a professional who contacts customers to collect payments on overdue accounts or resolve outstanding balances. They typically work in a call center environment, using phone calls, emails, or other communication channels to reach out to customers, discuss payment options, and negotiate repayment plans. Their role also involves maintaining accurate records of interactions and payments, following company policies, and complying with relevant regulations such as the Fair Debt Collection Practices Act. Strong communication, negotiation, and problem-solving skills are essential for this job.
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Call Center Collections Rep jobs near you

Collections Customer Accounts Representative

First American Title Lending of Georgia (FATL)

Dalton, GA • On-site

$15 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Collections Customer Accounts Representative

First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. This is an in person, onsite position.

Collections Job Responsibilities

  • Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
  • Complete 100-120 calls per day
  • Ensure documentation of all collection attempts in appropriate systems
  • Assist in repossession and legal process
  • Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
  • Meet or exceed minimum goal requirements based on Company objectives

Collections Job Requirements

  • 2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
  • Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
  • Proficient and professional verbal and written communication skills
  • Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
  • Ability to interact effectively primarily over the telephone and through email
  • Attention to detail and exceptional prioritizing and organizations skills
  • Strong interpersonal, active listening, critical thinking, and analytical skills
  • Flexibility to work various daytime schedules
  • Bilingual in Spanish/English a plus

Benefits

  • Base pay plus monthly bonus opportunities
  • Paid Time Off
  • Paid Holidays
  • 401(k) including company match
  • Medical, dental, vision insurance including dependent coverage
  • Company Paid Life Insurance
  • Company Paid Short and long term disability

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