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Outsourcing Call Center Jobs (NOW HIRING)

MCI Careers

Call Center Representative

Addison, TX · Remote

$15.50 - $19.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Mesilla, NM · Remote

$15.75 - $19.75/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Addison, TX · On-site

$15.50 - $19.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Tampa, FL · Remote

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Mesilla, NM · On-site

$12 - $14.10/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Garden City, GA · On-site

$15 - $18.50/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$12 - $15/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct overall activities for inside sales call center staff, sales support staff, and outsource vendor through frequent assessment of performance to support attainment of consumer product sales ...

Birmingham

Contact Center Manager

Birmingham, AL

Direct overall activities for inside sales call center staff, sales support staff, and outsource vendor through frequent assessment of performance to support attainment of consumer product sales ...

MCI Careers

Call Center Sales Representative

Killeen, TX · Remote

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Sales Representative

Addison, TX · On-site

$15.50 - $19.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

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How much do outsourcing call center jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for outsourcing call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an Outsourcing Call Center position?

A typical workday in an Outsourcing Call Center involves handling inbound or outbound calls, responding to customer inquiries, resolving issues, and accurately documenting interactions in company systems. You’ll likely work as part of a team, often on a rotating shift schedule, and may need to adapt to changing call volumes or campaign types throughout the day. Collaboration with team leaders and quality assurance specialists is common, as agents receive regular feedback to improve performance. The work environment is usually fast-paced and requires high attention to detail, making adaptability and time management valuable assets for success.

What are the key skills and qualifications needed to thrive in the Outsourcing Call Center position, and why are they important?

To excel in an Outsourcing Call Center role, candidates need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is commonly required, while some positions may look for certifications in customer service or specific industry knowledge. Outstanding interpersonal skills, patience, and the capacity to remain calm under pressure are crucial soft skills for success. These competencies are essential as they enable employees to efficiently resolve customers’ issues, maintain satisfaction, and contribute to a positive team environment.

What is an Outsourcing Call Center job?

An Outsourcing Call Center job involves handling customer service, sales, or technical support on behalf of a company through a third-party service provider. Employees in these roles answer phone calls, respond to emails or chats, and assist customers with inquiries, complaints, or transactions. These positions require strong communication skills, problem-solving abilities, and familiarity with a company's products or services. Outsourcing call centers help businesses reduce costs while ensuring quality customer support.

More about Outsourcing Call Center jobs
What cities are hiring for Outsourcing Call Center jobs? Cities with the most Outsourcing Call Center job openings:
What are the most commonly searched types of Outsourcing Call Center jobs? The most popular types of Outsourcing Call Center jobs are:
What states have the most Outsourcing Call Center jobs? States with the most job openings for Outsourcing Call Center jobs include:
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Outsourcing Call Center jobs near you
Infographic showing various Outsourcing Call Center job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Medical Receptionist

Call Center Medical Receptionist

Arroyo Vista Family Health Center

Los Angeles, CA • On-site

$17.75 - $21.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Medical Receptionist

Under the supervision of the Clinic Operations Manager, the Call Center Medical Receptionist serves as primary contact for patient telephone access to Arroyo Vista Family Health Center clinics. The Call Center Medical Receptionist answers, greets, screens, and directs incoming and outgoing telephone calls, electronic messages and other web-based communications. Responds to basic inquiries and refers to appropriate clinic personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including voice and email systems. The Call Center Medical Receptionist is cross-trained with medical reception duties to schedule and confirm initial and follow-up medical appointments, registers patients and performs insurance verification.

Duties and Responsibilities:

  1. Responsible for welcoming patients and visitors in a friendly, professional and courteous manner via telephone, telehealth or in person appointment
  2. Responsible for answering multi-telephone lines, ensuring that all calls are channeled to, and responded by the appropriate personnel
  3. Responsible for completing "warm telephone transfer" to appropriate personnel.
  4. Responsible for collaborating with outsourcing call center agents as needed (if applicable).
  5. Responsible for verifying patient demographics at each patient contact via phone, telehealth or in person appointment.
  6. Responsible for scheduling appointments for all clinic sites and provide general agency program information.
  7. Responsible for registering patients and entering patient demographics in the Practice Management System (PM).
  8. Responsible for initiating patient encounters with appropriate pay code for telephonic, telehealth or in-person visits.
  9. Responsible for assuring that patient registration, medical history, and consent and privacy forms are thoroughly completed and signed on an annual basis.
  10. Responsible for verifying patient insurance and eligibility prior to the patient's office visit.
  11. Responsible for monitoring appointment request via electronic patient communication systems e.g. Caremessage, patient portal and internal clinical tasking.
  12. Responsible to communicate effectively with the billing staff for financial screening and cashier services.
  13. Responsible to communicate effectively with the Managed Care Department for assistance with Primary Care Provider or Health Plan assignments.
  14. Responsible for obtaining and distributing Patient Perception Surveys to patients.
  15. Responsible for communicating in an effective and professional manner with Physicians, ancillary departments, nursing, office staff, Health plan representatives, patients and their families.
  16. Responsible for actively participating in the Environment of Care Program.
  17. Responsible for following all Agency safety and health standards, regulations, procedures, policies, and practices.
  18. Performs other duties as necessary.

Requirements:

  1. Six months to one year experience as a medical receptionist.
  2. Strong telephone etiquette.
  3. Excellent verbal and written communication skills.
  4. Knowledge of HIPPA compliance preferred.
  5. Knowledge of medical terminology, insurance plans and eligibility requirements.
  6. High school graduate or GED certification.
  7. Bilingual (English/Spanish).
  8. Computer experience with excellent computer skills in a Microsoft Windows environment.
  9. Access to automobile with valid California driver's license and state mandated automobile insurance.
  10. Work schedule to include evenings, overtime, and weekends as needed.
  11. Ability to type 35 wpm.
  12. Ability to deal effectively with the patient, staff, and visitors.

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