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Amazon Tickets Jobs (NOW HIRING)

Amazon

SAP Quality Management , Amazon Leo

Bellevue, WA · On-site

$75.25 - $98.25/hr

Amazon Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast ... tickets , bug fixes and identifying optimization opportunities to enhance overall process and ...

Amazon

SAP Quality Management , Amazon Leo

Bellevue, WA · On-site

$75.25 - $98.25/hr

Amazon Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast ... tickets , bug fixes and identifying optimization opportunities to enhance overall process and ...

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Amazon Tickets information

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$23K

$77.1K

$122K

How much do amazon tickets jobs pay per year?

As of Jul 8, 2026, the average yearly pay for amazon tickets in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What are Amazon Tickets?

Amazon Tickets was a service launched by Amazon that allowed customers to purchase tickets for live events such as concerts, theater shows, and sporting events. The service aimed to provide a seamless and trustworthy ticket-buying experience, leveraging Amazon's customer service and payment systems. However, Amazon Tickets ceased operations in 2018 and is no longer available. Customers now need to use alternative ticketing platforms for their event ticket purchases.

What are the key skills and qualifications needed to thrive as an Amazon Tickets Customer Service Representative, and why are they important?

To thrive as an Amazon Tickets Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and Amazon's internal tools is commonly required. Patience, empathy, and the ability to manage high-pressure situations help individuals stand out in this role. These skills ensure efficient issue resolution, enhance customer satisfaction, and uphold Amazon's reputation for excellent service.

What is the difference between Amazon Tickets vs Customer Service Associate?

AspectAmazon Tickets
Required CredentialsBasic customer service skills, familiarity with ticketing systems
Work EnvironmentRemote or on-site, fast-paced, tech-driven
Employer & Industry UsageAmazon, e-commerce, logistics
Common Search & ComparisonCustomer support roles, ticket management

Amazon Tickets typically refers to handling customer inquiries via a ticketing system, focusing on issue resolution and tracking. Customer Service Associates provide direct support, often using similar tools but may handle broader customer interactions. Both roles require strong communication skills and familiarity with customer service platforms, but Amazon Tickets is more specialized in technical issue tracking within Amazon's ecosystem.

What are some common challenges faced by team members working on Amazon Tickets, and how can new hires effectively navigate them?

Working on Amazon Tickets often involves balancing a fast-paced environment with the need to deliver high-quality customer service and support. Team members may encounter challenges such as handling high volumes of customer inquiries, adapting to frequent updates in processes or product offerings, and collaborating across diverse teams like customer service, technical support, and product management. New hires can navigate these challenges by proactively communicating with colleagues, seeking feedback, and utilizing Amazon's internal training resources to stay updated. Embracing a customer-first mindset and being adaptable to change are key to thriving in this role.
More about Amazon Tickets jobs
What job categories do people searching Amazon Tickets jobs look for? The top searched job categories for Amazon Tickets jobs are:
Amazon Tickets jobs near you
Ground Terminal Technical Ops Engineer, Amazon Leo Ground Systems

Ground Terminal Technical Ops Engineer, Amazon Leo Ground Systems

Amazon

Redmond, WA • On-site

Full-time

Posted 9 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,933 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
Have you ever wanted to become involved in the global rollout of satellite earth stations for a high-performance satellite constellation

We are looking for a Satellite Ground Technical Operations Engineer to join Amazon Leo's ground gateway terminal operations team. You will lead efforts to ensure high performance ground gateways are able to continuously serve our broadband customers by investigating faults and anomalies, both remotely and on-site at our gateway terminals. You will collaborate with other subject matter experts to develop the tools and procedures necessary to support this global endeavor.


Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S

as a refugee or granted asylum.
Key job responsibilities
* Address and remediate antenna faults, alarms, and anomalies
* Perform on-site fault analysis and troubleshooting of gateway antennas
* Maintain and/or update antenna calibrations as necessary
* Perform software updates/upgrades of antenna components
* Manage tactical interactions with partners to ensure milestones, deliverables, and technical artifacts are technically compliant with project objectives and programmatic requirements.
* Work with stakeholder teams to maintain operational terminals in sync with organizational goals.
* Develop team training plans and materials.
* Communicate regularly with senior management on status, risks and change control.
* Focus on our efforts in the AMER region
A day in the life
As a Gateway Terminal Technical Ops Engineer, you will provide both remote and on-site leadership to analyze, fix, and maintain our gateway antennas across the world. You will address tickets generated by our automated monitoring systems; providing critical feedback to dial in and improve our systems. You must be willing to travel (up to 50%) to our gateways in order to address physical problems and troubleshoot faults and anomalies

Your contributions will keep our systems capable of serving our customers. These systems provide mission critical communications with Amazon Leo satellites. Ground terminals include state of the art tracking antennas, modems, and innovative support systems.
About the team
The Ground Systems team is responsible for the architecture, design, build, installation, and operation of globally located Leo Ground and TTnC terminals

Our Ground Gateways enable high data rate, low latency communications between Leo points of presence and our Low Earth Orbit Satellite constellation. The team works closely with Ground Infrastructure Services, Networks, Regulatory, Payload Test, and RF Systems teams to ensure Leo provides a seamless customer experience.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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