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Amazon Tickets Jobs (NOW HIRING)

Amazon

SAP Quality Management , Amazon Leo

Bellevue, WA · On-site

$75.25 - $98.25/hr

Amazon Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast ... tickets , bug fixes and identifying optimization opportunities to enhance overall process and ...

Amazon

SAP Quality Management , Amazon Leo

Bellevue, WA

$75.25 - $98.25/hr

Amazon Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast ... tickets , bug fixes and identifying optimization opportunities to enhance overall process and ...

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Amazon Tickets information

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$23K

$77.1K

$122K

How much do amazon tickets jobs pay per year?

As of Jul 29, 2026, the average yearly pay for amazon tickets in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What are Amazon Tickets?

Amazon Tickets was a service launched by Amazon that allowed customers to purchase tickets for live events such as concerts, theater shows, and sporting events. The service aimed to provide a seamless and trustworthy ticket-buying experience, leveraging Amazon's customer service and payment systems. However, Amazon Tickets ceased operations in 2018 and is no longer available. Customers now need to use alternative ticketing platforms for their event ticket purchases.

What are the key skills and qualifications needed to thrive as an Amazon Tickets Customer Service Representative, and why are they important?

To thrive as an Amazon Tickets Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and Amazon's internal tools is commonly required. Patience, empathy, and the ability to manage high-pressure situations help individuals stand out in this role. These skills ensure efficient issue resolution, enhance customer satisfaction, and uphold Amazon's reputation for excellent service.

What is the difference between Amazon Tickets vs Customer Service Associate?

AspectAmazon Tickets
Required CredentialsBasic customer service skills, familiarity with ticketing systems
Work EnvironmentRemote or on-site, fast-paced, tech-driven
Employer & Industry UsageAmazon, e-commerce, logistics
Common Search & ComparisonCustomer support roles, ticket management

Amazon Tickets typically refers to handling customer inquiries via a ticketing system, focusing on issue resolution and tracking. Customer Service Associates provide direct support, often using similar tools but may handle broader customer interactions. Both roles require strong communication skills and familiarity with customer service platforms, but Amazon Tickets is more specialized in technical issue tracking within Amazon's ecosystem.

What are some common challenges faced by team members working on Amazon Tickets, and how can new hires effectively navigate them?

Working on Amazon Tickets often involves balancing a fast-paced environment with the need to deliver high-quality customer service and support. Team members may encounter challenges such as handling high volumes of customer inquiries, adapting to frequent updates in processes or product offerings, and collaborating across diverse teams like customer service, technical support, and product management. New hires can navigate these challenges by proactively communicating with colleagues, seeking feedback, and utilizing Amazon's internal training resources to stay updated. Embracing a customer-first mindset and being adaptable to change are key to thriving in this role.
More about Amazon Tickets jobs
What job categories do people searching Amazon Tickets jobs look for? The top searched job categories for Amazon Tickets jobs are:
Amazon Tickets jobs near you
Infographic showing various Amazon Tickets job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $77,129 per year, or $37.1 per hour.

Brand Support Program Manager, Amazon Live Self-Service

Amazon

Culver City, CA • On-site

Full-time

Posted 2 days ago

New

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,021 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Are you passionate about building scalable support systems that empower brand customers to be self-sufficient. Do you thrive at the intersection of customer experience, automation, and cross-functional program management. Amazon Live is looking for a Brand Support Program Manager to own and scale our global brand customer support strategy for Live Self-Service (LSS).
Amazon Live is a rapidly growing livestream shopping experience that connects brands and creators with customers in real-time

As we scale LSS into a global, self-service advertising format, we need a dedicated leader to ensure our support operations are world-class, data-driven, and increasingly automated - enabling brands to set up livestreams, troubleshoot issues, and analyze performance independently.
You will join the Amazon Live Self-Service team, responsible for transforming how we serve LSS customers at scale. This role is critical to enabling a hands-off-the-wheel support model that allows the business to grow exponentially without proportional increases in support costs. You will work cross-functionally with Engineering, Product, Content, and frontline support teams to identify customer pain points, drive automation, and influence product enhancements that unlock true customer self-sufficiency.
Key job responsibilities
- Support Operations Ownership: Own the support ticket tracker end-to-end - ensuring tickets are logged, triaged, and resolved efficiently with clear SLAs and accountability.
- Customer Pain Point Identification: Identify recurring themes from customer feedback, escalate trends to engineering and product teams through monthly reporting and real-time escalation.
- Cross-Functional Communication: Deliver professional, brand-friendly responses that translate technical issues into clear language for non-technical audiences.
- Frontline Partnership: Partner with global frontline support teams to maintain SOPs/FAQs, train on new features, and identify automation solutions.
- Automation & Tooling: Drive automation of ticketing workflows and customer support mechanisms

Partner with engineering to scope and implement efficiency-driving tools.
- Product Enhancements: Influence product roadmap prioritization toward features enabling customer self-sufficiency to reduce global support reliance.
- Knowledge Management: Maintain documentation of common issues and resolutions as a team-wide educational resource.
- Metrics & Reporting: Define and track support KPIs - ticket volume, resolution times, recurring issues, and automation impact - to drive continuous improvement.
A day in the life
ou will own the end-to-end support ticket lifecycle - triaging incoming issues, routing technical problems to engineering, and resolving non-technical inquiries independently. You'll identify patterns in customer feedback and translate them into actionable insights for product and engineering teams. You'll partner with frontline support teams to keep SOPs current, drive automation initiatives that reduce manual effort, and collaborate with product partners to prioritize features enabling customer self-sufficiency.
About the team
The Amazon Live Self-Service team is on a mission to establish LSS as a scalable creative advertising format that brands want to use

Our vision is to empower every LSS customer to be completely self-sufficient, enabling the Amazon Live team to operate hands-off-the-wheel globally. This allows the business to scale exponentially while teams focus on strategic initiatives rather than repetitive support tasks. This role directly supports our SVP goal to grow brand adoption of Amazon Live by establishing a best-in-class support experience that accelerates brands' path to investment in LSS.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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