ZipRecruiter

Log In

1

Insurance Call Center Service Representative Jobs

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Job Title Call Center Customer Service Representative Reports To: Subway Catering Director of Operations Job Summary This position is responsible for interacting with customers and franchisee's by ...

Oxford Solutions

Call Center Representative

Altoona, PA

$15.75 - $19.75/hr

Part-Time Customer Service Representative (Call Center / Data Processing) Onsite | Monday-Wednesday, 8:00 AM-4:30 PM Contract to Hire Oxford Solutions is hiring aCustomer Service Representative for ...

Axion Contact Center LLC

Be Seen First

Call Center Customer Service Representative

Blue Bell, PA · On-site

$15 - $18/hr

This is an extremely fast paced call center where our Customer Service Representatives are responsible for responding in a timely, professional and courteous manner. Responsibilities:

Spartan Plumbing

Call Center Representative

Dayton, OH · On-site

$20/hr

This customer service rep position earns competitive pay of $20 an hour , with the opportunity to ... We provide great benefits and perks , including health insurance, a 401(k) plan with company match ...

MBA CSi

Call Center Representative

Greensboro, NC

$13.75 - $17.25/hr

Customer-Focused Inbound Call Center Representative MBA Consulting Services, Inc. (MBA CSi) is seeking a customer-focused inbound call center representative to support facility maintenance operations ...

next page

Showing results 1-20

All JobsInsurance Call Center Service Representative Jobs

Insurance Call Center Service Representative information

See salary details

$10

$18

$26

How much do insurance call center service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for insurance call center service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Service Representative, and why are they important?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by Insurance Call Center Service Representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What does an Insurance Call Center Service Representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

More about Insurance Call Center Service Representative jobs
What cities are hiring for Insurance Call Center Service Representative jobs? Cities with the most Insurance Call Center Service Representative job openings:
What job categories do people searching Insurance Call Center Service Representative jobs look for? The top searched job categories for Insurance Call Center Service Representative jobs are:
Insurance Call Center Service Representative jobs near you
Call Centre Service Representative

Call Centre Service Representative

US Tech Solutions

Warrendale, PA

$13/hr

Full-time

Posted 16 days ago

Job description

Company Description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

Hello Carma,


My name is Mitali and I represent US Tech Solutions. US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have excellent domain expertise in all verticals. We provide long term solutions with quality as our main focus. To learn more about US Tech Solutions, please visit our website www.ustechsolutions.com.



Our client, Armstrong is based in Warrendale, PA 15086 and is looking for a Call Centre Service Representative to add to their team. I have reviewed your profile and feel that you would be a great fit. Please go through the details of the job (below), if interested please contact me at (201) 613 5168 or 201-524-9600 - Ext. 442.



Job Details:



Client: Armstrong


Division: Guardian Protection Services


Job Title: Call Centre Service Representative


Job Reference # 15-26781

Duration: Contract to Hire (90 day Contract and then Permanent)

Location: 174 Thorn Hill Road, Warrendale, PA 15086

Payrate: $13 / hr on W2 while on CONTRACT and an increment to it once the position becomes PERMANENT



Responsibilities: 

The person would be taking all in bound calls from troubleshooting, complaints, technical issues, etc. 


Would be resolving customer issues.



Skills Required:


Desire previous experience in call center environment or also retail works well. This is not required but desired.


Must be able to communicate well on the phone


Must be technically competent. No specific technical skills but just a technical aptitude.


Must be able to type 40 WPM - we will need to test



Other Job Details: 


3 months contract to hire. First 2 months will be classroom training. Then after a month, contract converts permanent. Eligible for benefits day 1 of conversion


Candidates must be flexible with days and shifts between 6 a.m. and Midnight


During Training period, they will work daylight hours only


There will then be a shift lottery in which they will draw to see what shift they have between the 6am and midnight time frame. This will be their shift for 90 days. Every 90 days they redo the lottery and your shift could change. At this time also your lottery place is determined on a mix of 70% Performance and 30% Seniority 


Must be able to pass drug test and background check 


Must have reliable transportation


Must be able to start October 5th.


Thanks & Regards, 

Mitali Kalita

Sr. Technical Recruiter

Description: Description: Description: Description: cid:[email protected]

10 Exchange Place, Suite 1820,

Jersey City, NJ - 07302

Tel: (201) 524 9600 Ext 442


DID: (201) 613 5168

About US Tech Solutions:


US Tech Solutions (www.ustechsolutions.com) is global firm providing a wide-range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and Prohibit Discrimination and Harassment of Any Kind.


Disclaimer:


This e-mail message may contain confidential information intended for a specific individual and purpose. If you are not the original intended recipient and erroneously received this message, please notify the sender and delete it immediately. Recipient also acknowledges that Disclosure, Copying, or Distribution of this message without permission of the sender is strictly prohibited.


Qualifications

high school diploma

Additional Information


US Tech Solutions logo

About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

Social media

FacebookTwitter

View All US Tech Solutions Jobs

Apply