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Insurance Call Center Service Representative Jobs

Lose Design

Call Center Representative

Charleston, SC

$30.50/hr

We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team ... Life Insurance. About Lose Design: At Lose Design, we create SPACES FOR LIFE, which supports the ...

SPECTRUM

Call Center Representative

Buffalo, NY

$20/hr

CUSTOMER SERVICE REPRESENTATIVE $20/hr Start Date: July 28th, 2026 Training Schedule: Tuesday ... customer service or a call center; 6+ months of working in cable operations, mobile, or ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

As our Patient Services Representative, you will help our patients and their families by providing ... insurance concepts and patient registration software * Knowledge of VMMC system and providers is ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

As our Patient Services Representative, you will help our patients and their families by providing ... insurance concepts and patient registration software * Knowledge of VMMC system and providers is ...

Axion Contact Center LLC

Be Seen First

Call Center Customer Service Representative REMOTE

OR · Remote

$12/hr

We are seeking a Call Center Customer Service Representative REMOTE to join our team. You will be responsible for helping customers by providing product and service information and resolving ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

As our Patient Services Representative, you will help our patients and their families by providing ... insurance concepts and patient registration software * Knowledge of VMMC system and providers is ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

As our Patient Services Representative, you will help our patients and their families by providing ... insurance concepts and patient registration software * Knowledge of VMMC system and providers is ...

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Insurance Call Center Service Representative information

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How much do insurance call center service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for insurance call center service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Service Representative, and why are they important?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by Insurance Call Center Service Representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What does an Insurance Call Center Service Representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

More about Insurance Call Center Service Representative jobs
What cities are hiring for Insurance Call Center Service Representative jobs? Cities with the most Insurance Call Center Service Representative job openings:
What job categories do people searching Insurance Call Center Service Representative jobs look for? The top searched job categories for Insurance Call Center Service Representative jobs are:
Insurance Call Center Service Representative jobs near you
Call Center Representative

Call Center Representative

Lose Design

Charleston, SC

$30.50/hr

Other

Life, Retirement, PTO

Posted 14 days ago

Job description

Call Center Representative

Charleston, SC, United States Or refer someone

About the Job

We are looking for a Call Center Representative who will be responsible for delivering exceptional customer service, maximizing customer satisfaction, and building and improving customer relationships.

Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team.

Joining our team as a Call Center Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.

Responsibilities:

  • Reply to incoming calls from customers including products and service questions and general information.
  • Refer to customer scripts when working through difficult situations.
  • Follow and where possible improve departmental processes and company service standards.
  • Ensure that all databases are kept up-to-date with progressing work and client details.
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
  • Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
  • Keep track of customer accounts and make updates with new account information as necessary.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
  • All other duties and responsibilities as assigned.

Required Skills:

  • Excellent customer service skills and attitude.
  • Problem-solving skills.
  • Proficient with office equipment.
  • Attention to detail.
  • Excellent written and verbal skills.
  • Excellent interpersonal skills.

Qualifications:

  • Previous work in a customer-facing position.
  • High school diploma, G.E.D. or equivalent.

Requirements:

  • Knowledge of Office Suite preferred.
  • Self-motivated and team-orientated.
  • Previous customer service experience.
  • Must have access to reliable transportation.
  • Ability to work as a member of a team.

Benefits:

  • Competitive Pay.
  • $30.50 Hourly
  • Career Development.
  • Holidays: 25 days + bank holidays.
  • Pension Scheme.
  • Paid Time Off (PTO).
  • 401(k) fixed contribution.
  • Life Insurance.

About Lose Design:

At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

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