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Insurance Call Center Service Representative Jobs

Descanso Gardens Foundation

$18.50/hr

The Guest Services Representative, Call-Center supports excellent customer service and a welcoming, positive experience for all visitors with a particular focus on supporting the Descanso Gardens ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

We are currently seeking a friendly and experienced Call Center Representative to join our team on a temporary basis. In this role, you will be responsible for providing excellent customer service ...

The Best Roofing company of it's kind in the Detroit market

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Call Center Customer Service Representative

Romeo, MI · On-site

$15 - $19.25/hr

Call Center Customer Service Representative - This role focuses on customer development, appointment scheduling, customer satisfaction after sales, completing post-install paperwork, and presenting ...

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Insurance Call Center Service Representative information

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$10

$18

$26

How much do insurance call center service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for insurance call center service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does an insurance call center service representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What are the key skills and qualifications needed to thrive as an insurance call center service representative?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by insurance call center service representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

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What job categories do people searching Insurance Call Center Service Representative jobs look for?

The top searched job categories for Insurance Call Center Service Representative jobs are:

Insurance Call Center Service Representative jobs near you

Call Center -- Customer Service Representative

Amicis Global

East Hartford, CT • On-site

$19 - $21/hr

Contractor

Re-posted 19 days ago

Job description

Title: Customer Service Representative
Location: East Hartford, CT 06108
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Weekends Off)
Duration: 6+ Months of Contract to Hire
 
Job Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Key Responsibilities:

  • Serve as the initial point of contact for inquiries related to customer programs.

  • Handle inbound calls professionally and resolve customer issues promptly.

  • Assist consumers with account access, password resets, and general inquiries.

  • Document all interactions accurately in the call tracking system.

  • Escalate calls to leadership or other departments as needed.

  • Provide clear, accurate, and courteous information in compliance with program standards.

  • Identify trends in consumer questions and recommend process improvements.

  • Manage difficult conversations with professionalism and empathy.

  • Meet and exceed performance standards for quality, accuracy, and call volume.


What You'll Gain:

  • Full-time employment with steady hours

  • Paid training and career development opportunities

  • Positive, team-focused work environment

  • Monday–Friday schedule with weekends off

  • Comprehensive benefits options


Qualifications:

  • High School Diploma or GED required; Associate degree or higher preferred.

  • Minimum 6 months of call center experience, or equivalent customer service experience.

  • Must type at least 35 WPM and pass a customer service skills assessment.

  • Strong verbal and written communication skills.

  • Ability to multitask, problem-solve, and work in a structured environment.

  • Must pass a criminal background check and drug screening (8-panel standard).