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Insurance Call Center Service Representative Jobs

TIMBERLAND BANCORP INC

Call Center CSR

Aberdeen, WA · On-site

$19.89 - $29.25/hr

Call Center CSR Department/Location: Call Center / Riverside Employee Reports to: Call Center ... Medical, Vision and Dental Insurance * Paid vacation and holidays * Paid Birthday Day Off * Two pay ...

TIMBERLAND BANK MASTER

Call Center CSR

Aberdeen, WA

$19.89 - $29.25/hr

Call Center CSR Department/Location: Call Center / Riverside Employee Reports to: Call Center ... Medical, Vision and Dental Insurance * Paid vacation and holidays * Paid Birthday Day Off * Two pay ...

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Insurance Call Center Service Representative information

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$26

How much do insurance call center service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for insurance call center service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance call center service representative?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by insurance call center service representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What does an insurance call center service representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

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What cities are hiring for Insurance Call Center Service Representative jobs?

Cities with the most Insurance Call Center Service Representative job openings:

What job categories do people searching Insurance Call Center Service Representative jobs look for?

The top searched job categories for Insurance Call Center Service Representative jobs are:

Insurance Call Center Service Representative jobs near you

Call Center Customer Service Representative - Solar

Spruce Power

Houston, TX • On-site

Full-time

Re-posted 11 days ago

Job description

Call Center Customer Service Representative I
Spruce Power

THE POSITION: Call Center Customer Service Representative I 
We're looking for a motivated and results-driven Call Center Customer Service Representative. This role serves as the first point of contact for Spruce Power customers, handling inquiries, resolving issues and providing exceptional service through phone, email and video channels.
 
  • This role is located in Houston, TX | Compensation: $17- $19 | Schedule: Full time, 40 hours per week (Call Center hours are from 8:00am to 6:00pm)
  • No Weekends
  • 40 hours per week with a structured 3 week training schedule (Monday - Friday, 9:00am - 6:00pm, 100% onsite)
  • Attendance during training is mandatory

Key responsibilities include:
What You Will Do
   Operational Responsibilities
  • Assist customers by answering their questions and concerns via inbound calls in a high-energy, metric-driven environment.
  • Provide superior customer service via phone, email, or video channels regarding customers solar system contracts.
  • Troubleshoot and resolve customer issues with a focus on first-call resolution and customer satisfaction.
  • Thoroughly update account statuses and databases regularly through proper documentation.
  • Properly validate all customer information up to and including addresses, contact information, and follow proper authentication steps
  • Establish close working relationships with team members and cross-department teams including but not limited to collections and billing.
  • Adhere to company policies, procedures and legal requirements during all interactions.
  • Access contracts and show basic understanding of language.
  • Successfully navigate multiple servicing platforms to investigate and resolve discrepancies.
  • Perform tasks and responsibilities that may be outside of the normal job description as needed.
QUALIFICATIONS
  • Minimum of 1-2 years of customer service experience, preferably in a call center environment.
  • Proficiency with computers and experience using CRM software. Experience with Ring Central, Zendesk or ServiceNow, a plus.
  • Basic understanding of consumer agreement documents.
  • Ability to type a minimum of 30 words per minute free of grammatical errors.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Strong written and oral communication skills.
  • Able to collaborate effectively and build professional relationships with internal and external customers at all levels.
  • Self-starter with an ability to work unsupervised after the initial training phase.
  • Bilingual, fluent in both English and Spanish is a plus.
  • High school diploma or equivalent from accredited institution.

BENEFITS
Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.
EQUAL OPPORTUNITY EMPLOYER
We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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