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Call Center Professionals Jobs (NOW HIRING)

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

Collaborate with other call center professionals to improve customer service * Help to train new employees and inform them about the company's customer management policies Requirements: * Experience ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

Collaborate with other call center professionals to improve customer service * Help to train new employees and inform them about the company's customer management policies Requirements: * Experience ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

Collaborate with other call center professionals to improve customer service * Help to train new employees and inform them about the company's customer management policies Requirements: * Experience ...

Advisors Excel

Call Center Sales Director

Lenexa, KS · On-site

Experience leading, coaching, or mentoring sales, appointment-setting, or call center professionals * Experience building processes, workflows, or team structures in a growing or changing environment.

Advisors Excel

Call Center Sales Director

Lenexa, KS

Experience leading, coaching, or mentoring sales, appointment-setting, or call center professionals * Experience building processes, workflows, or team structures in a growing or changing environment.

New

Advisors Excel

Call Center Sales Director

Topeka, KS

Experience leading, coaching, or mentoring sales, appointment-setting, or call center professionals * Experience building processes, workflows, or team structures in a growing or changing environment.

New

MMC Group

Call Center Lead

East Hartford, CT · On-site

$22.04/hr

Call Center Lead, Medicaid Member Services | $22.04/Hour | Monday-Friday | East Hartford, CT Lead a ... Provide professional, courteous, and accurate customer service to HUSKY Health members and ...

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How much do call center professionals jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for call center professionals in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Professional, and why are they important?

To thrive as a Call Center Professional, you need excellent verbal communication, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and call center tracking tools is commonly required. Patience, resilience, and strong interpersonal skills help professionals handle high call volumes and challenging customer interactions. These abilities ensure effective customer service, high satisfaction rates, and efficient resolution of inquiries in a demanding environment.

What are some common challenges Call Center Professionals face and how can they overcome them?

Call Center Professionals often encounter challenges such as managing high call volumes, handling difficult customers, and maintaining performance targets like call resolution time. To overcome these, effective stress management techniques, continuous product or service training, and support from supervisors or team leads are essential. Many call centers foster a team-based environment where colleagues share strategies and offer peer support, making it easier to stay motivated and improve customer service skills.

What is the difference between Call Center Professionals vs Customer Service Representatives?

AspectCall Center ProfessionalsCustomer Service Representatives
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; training provided on the job
Work EnvironmentCall centers, customer support centers, remote optionsRetail stores, call centers, online support
Employer & IndustryTelecommunications, finance, tech companiesRetail, healthcare, service industries
Common Search & ComparisonOften searched together due to similar roles and skillsRelated but more focused on direct customer interaction

Call Center Professionals and Customer Service Representatives share many skills and work environments, but Call Center Professionals often handle higher call volumes and may require specific certifications. Customer Service Representatives typically work in retail or healthcare settings, focusing on direct customer interactions. Both roles are essential in customer support, with overlapping responsibilities but different industry focuses.

What are Call Center Professionals?

Call Center Professionals are individuals who handle inbound or outbound customer communications on behalf of a company, usually over the phone, but sometimes by email, chat, or social media. They are responsible for providing customer support, answering inquiries, resolving complaints, processing orders, or conducting surveys. These professionals play a key role in maintaining customer satisfaction and are often the primary point of contact between a business and its clients.
More about Call Center Professionals jobs
What job categories do people searching Call Center Professionals jobs look for? The top searched job categories for Call Center Professionals jobs are:
Call Center Professionals jobs near you
Infographic showing various Call Center Professionals job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,250 per year, or $14.1 per hour.