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Call Center Professionals Jobs (NOW HIRING)

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

Call Center Operators play a critical role in ensuring accurate, timely, and professional communication while supporting operational continuity in a fast-paced, service-driven environment.

eClercx

Call Center Agent

Fayetteville, NC

$12.50/hr

This role involves answering customer questions, resolving complaints, and troubleshooting issues while ensuring a positive and professional customer experience. Call Center Agents are expected to ...

Vitalsearchgroup

Call Center Manager

Atlanta, GA

Oversee daily call center operations to ensure timely, professional, and compassionate service * Manage key parts of the admissions process, including inquiry handling, insurance verification, intake ...

Dabella

Call Center

Boise, ID · On-site

$20 - $21/hr

... Professional Development - we provide books, courses, and opportunities to attend leadership ... Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing?

Dabella

Call Center

Call, TX

$20.50/hr

... Professional Development - we provide books, courses, and opportunities to attend leadership ... Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing?

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and ...

Independent Living Systems LLC

Call Center Agent

Miami, FL

$14.25 - $19/hr

... with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role ...

MTM LLC

Call Center Manager

Miami, FL · On-site

Opportunities for professional development and advancement as we continue to scale. * Dynamic ... If you're a results-driven call center leader with a passion for generating business and leading ...

Vitalsearchgroup

Call Center Manager

Miami, FL

Oversee daily call center operations to ensure timely, professional, and compassionate service * Manage key parts of the admissions process, including inquiry handling, insurance verification, intake ...

New

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role ...

Vitalsearchgroup

Call Center Manager

Jacksonville, FL

$65K - $85K/hr

Oversee daily call center operations to ensure timely, professional, and compassionate service * Manage key parts of the admissions process, including inquiry handling, insurance verification, intake ...

New

eClercx

Call Center Agent

Fayetteville, NC · On-site

$12.50/hr

This role involves answering customer questions, resolving complaints, and troubleshooting issues while ensuring a positive and professional customer experience. Call Center Agents are expected to ...

eClerx

Call Center Agent

Fayetteville, NC · On-site

$12.50/hr

This role involves answering customer questions, resolving complaints, and troubleshooting issues while ensuring a positive and professional customer experience. Call Center Agents are expected to ...

Vitalsearchgroup

Call Center Manager

Dallas, TX

Oversee daily call center operations to ensure timely, professional, and compassionate service * Manage key parts of the admissions process, including inquiry handling, insurance verification, intake ...

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Call Center Professionals information

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How much do call center professionals jobs pay per hour?

As of May 29, 2026, the average hourly pay for call center professionals in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Professional, and why are they important?

To thrive as a Call Center Professional, you need excellent verbal communication, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and call center tracking tools is commonly required. Patience, resilience, and strong interpersonal skills help professionals handle high call volumes and challenging customer interactions. These abilities ensure effective customer service, high satisfaction rates, and efficient resolution of inquiries in a demanding environment.

What are some common challenges Call Center Professionals face and how can they overcome them?

Call Center Professionals often encounter challenges such as managing high call volumes, handling difficult customers, and maintaining performance targets like call resolution time. To overcome these, effective stress management techniques, continuous product or service training, and support from supervisors or team leads are essential. Many call centers foster a team-based environment where colleagues share strategies and offer peer support, making it easier to stay motivated and improve customer service skills.

What are Call Center Professionals?

Call Center Professionals are individuals who handle inbound or outbound customer communications on behalf of a company, usually over the phone, but sometimes by email, chat, or social media. They are responsible for providing customer support, answering inquiries, resolving complaints, processing orders, or conducting surveys. These professionals play a key role in maintaining customer satisfaction and are often the primary point of contact between a business and its clients.

What is the difference between Call Center Professionals vs Customer Service Representatives?

AspectCall Center ProfessionalsCustomer Service Representatives
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; training provided on the job
Work EnvironmentCall centers, customer support centers, remote optionsRetail stores, call centers, online support
Employer & IndustryTelecommunications, finance, tech companiesRetail, healthcare, service industries
Common Search & ComparisonOften searched together due to similar roles and skillsRelated but more focused on direct customer interaction

Call Center Professionals and Customer Service Representatives share many skills and work environments, but Call Center Professionals often handle higher call volumes and may require specific certifications. Customer Service Representatives typically work in retail or healthcare settings, focusing on direct customer interactions. Both roles are essential in customer support, with overlapping responsibilities but different industry focuses.

More about Call Center Professionals jobs
What job categories do people searching Call Center Professionals jobs look for? The top searched job categories for Call Center Professionals jobs are:
Call Center Professionals jobs near you
Infographic showing various Call Center Professionals job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $29,250 per year, or $14.1 per hour.
Call Center Representative

Call Center Representative

The Eye Center of North Florida

Panama City, FL • On-site

$13.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Company Overview
Eye Center of north Florida was formed in 1999 and is the most established and trusted eye care practices in the Florida panhandle. (ECNF) offers Lipiflow Dry Eye Treatment, Low Vision Rehabilitation, Low Vision Rehabilitation,Optos Retinal Imaging, Macular Degeneration, Genetic Testing- Macula Risk Testing , Drop less Cataract Surgery, Refractive procedures along with cosmetic specialties, contact lenses and an optical shop.
Position Summary
As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.
Responsibilities
  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
  • Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
  • Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
  • Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
  • Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
  • Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system

Qualifications
  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Previous ophthalmology experience a plus.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
  • Excellent multitasking skills and the ability to work under pressure.
  • Strong problem-solving abilities to address patient inquiries effectively.
  • Ability to maintain professionalism and composure during stressful situations.
  • Understanding of HIPAA regulations and patient confidentiality.
  • Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.

Company Benefits
We offer a competitive benefits package to our employees:
  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:
  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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