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Insurance Call Center Service Representative Jobs in McAllen, TX

SPECTRUM

Call Center Representative

Mcallen, TX · On-site

$20/hr

Customer Service Representatives on our billing team are vital to our mission, providing the ... call center * Technical Skills : MS Office, computer skills, typing * Skills : Communication ...

CarStar

Call Center Representative

Mcallen, TX · On-site

$15.25 - $19/hr

A Call Center Representative takes calls from customers answering questions or addressing any concerns they may have . Their duties include handling many inbound and outbound calls to and from ...

AnswerOne

Call Center Representative

Edinburg, TX · On-site

$16 - $18.50/hr

... services. If you're a great communicator who loves helping people and working in an upbeat ... Our call center serves both English and Spanish speaking callers, so interactions may take place in ...

AnswerOne

Call Center Representative

Mcallen, TX · On-site

$16 - $18.50/hr

... services. If you're a great communicator who loves helping people and working in an upbeat ... Our call center serves both English and Spanish speaking callers, so interactions may take place in ...

Ruby Receptionists

Call Center Agent

Edinburg, TX · On-site

$19 - $21/hr

Adhere to service quality standards, performance expectations, and maintain consistent schedule ... 1Life Insurance PolicyLegal AssistanceSchedule/Hours:Multiple shift schedules are available ...

Systems Integration, Inc.

Contact Center Rep

Pharr, TX · On-site

$14.50 - $18.75/hr

This CSR position will be primarily assisting callers with questions and concerns around local or ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

Systems Integration, Inc.

Contact Center Rep

Mcallen, TX · On-site

$16.75 - $21.75/hr

This CSR position will be primarily assisting callers with questions and concerns around local or ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Rep

Pharr, TX · Remote

$14.50 - $18.75/hr

This CSR position will be primarily assisting callers with questions and concerns around local or ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Rep

Mcallen, TX · Remote

$16.75 - $21.75/hr

This CSR position will be primarily assisting callers with questions and concerns around local or ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

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All JobsInsurance Call Center Service Representative JobsInsurance Call Center Service Representative Jobs in McAllen, TX

Insurance Call Center Service Representative information

See McAllen, TX salary details

$10

$17

$25

How much do insurance call center service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for insurance call center service representative in McAllen, TX is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.27 per hour, depending on experience, location, and employer.

What does an insurance call center service representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What are the key skills and qualifications needed to thrive as an insurance call center service representative?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by insurance call center service representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

What are popular job titles related to Insurance Call Center Service Representative jobs in McAllen, TX?

For Insurance Call Center Service Representative jobs in McAllen, TX, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center Service Representative jobs in McAllen, TX look for?

The top searched job categories for Insurance Call Center Service Representative jobs in McAllen, TX are:

Insurance Call Center Service Representative jobs near you

Call Center Representative

SPECTRUM

Mcallen, TX • On-site

$20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 616 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
  • Training class begins October 23rd, 2026
  • Must be bilingual (English and Spanish)
  • Must have the availability to work a variety of shifts including late night/overnight


Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.


Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Bilingual in English/Spanish

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

CCS114 2026-80716 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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