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Insurance Call Center Service Representative Jobs in Hamilton, ON

The RPM Groups

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Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... Sales, Customer Service, experience is an asset but not needed. * WHAT YOU CAN EXPECT FROM US

The RPM Groups

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Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... Sales, Customer Service, experience is an asset but not needed. * WHAT YOU CAN EXPECT FROM US

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

Customer Service Representative - Part time Remote - Ontario, Canada Driven Brands is looking for ... Minimum 2 years of call centre experience * Bilingualism English/Spanish and/or French is an asset ...

FCT

Representative, Customer Service

Oakville, ON

FCT provides industry-leading title insurance, default solutions and other real estate related ... Minimum one year of customer service experience in a call center environment * Mortgage ...

Aspire Lifestyles

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Remote Customer Service Representative

Mississauga, ON · Remote

CA$20 - CA$22/hr

Remote Customer Service Representative Location: Remote - Ontario, Canada Start Date: August 2026 ... · Call center or high-volume service experience preferred · Hospitality, travel, or loyalty ...

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All JobsInsurance Call Center Service Representative JobsInsurance Call Center Service Representative Jobs in Hamilton, ON

Insurance Call Center Service Representative information

What are the key skills and qualifications needed to thrive as an Insurance Call Center Service Representative, and why are they important?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by Insurance Call Center Service Representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What does an Insurance Call Center Service Representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

What are popular job titles related to Insurance Call Center Service Representative jobs in Hamilton, ON? For Insurance Call Center Service Representative jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center Service Representative jobs in Hamilton, ON look for? The top searched job categories for Insurance Call Center Service Representative jobs in Hamilton, ON are:
Insurance Call Center Service Representative jobs near you
Infographic showing various Insurance Call Center Service Representative job openings in Hamilton, ON as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution.
Call Center Sales Representative

Call Center Sales Representative

The RPM Groups

Cambridge, ON • On-site

Full-time

Posted 22 days ago

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Job description

Call Center Sales Representatives


Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential clients through various communication channels to promote solutions.


This is an inside office sales position. The products that will be marketing and sold to commercial clients are Energy Conservation products, Commodity Hedging, Power Factor Correction and Smart LED Lighting


OVERVIEW

• Make outbound calls in a call centre environment to potential customers

• Managing and growing our client base.

• Book appointments with commercial clients to meet with a senior sales consultant.

• Follow up with clients on booked appointments and follow throughs

• Respond to inquiries and engage with customers via phone, email

• Identify customer needs and present relevant solutions

• Support the senior sales team with lead management and follow-ups

• Maintain accurate records in our CRM system

• This is a Monday to Friday position


RESPONSIBILITIES

• Manage and grow a portfolio of key accounts to achieve sales targets.

• Develop and maintain strong, long-term client relationships.

• Identify opportunities for upselling and cross-selling products or services.

• Collaborate with internal teams to ensure client satisfaction and successful project delivery.

• Conduct regular account reviews to identify client needs and potential challenges.

• Prepare and deliver compelling sales presentations and proposals.

• Track sales metrics and maintain accurate records in the CRM system.

• Stay up to date with industry trends and competitors.

• Comfortable working with technology and CRM tools (training provided)

• Ability to handle rejection and stay positive


QUALIFICATIONS:

  • Ambitious self-starter with an entrepreneurial mindset.
  • Good in time management, evaluating priorities, and accomplishing goals.
  • Self-motivated.
  • Demonstrated ability to be a team player.
  • Sales, Customer Service, experience is an asset but not needed.

WHAT YOU CAN EXPECT FROM US:

  • Weekly upfront commissions and residuals
  • This is a COMMISSION ONLY POSTION
  • Training in products and services.
  • Job shadowing to set you up for success.
  • Ongoing coaching, learning, and development opportunities.
  • Internal career growth.


Apply today to be selected for an interview