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Insurance Call Center Service Representative Jobs in Hamilton, ON

FCT

Customer Service Representative

Oakville, ON · Hybrid

FCT provides industry-leading title insurance, default solutions and other real estate related ... Minimum 3-5 years of experience in a call center environment and/or 3-5 years in a banking ...

Canon Careers

28317

Brampton, ON · Hybrid

Customer service / call center experience * Bilingual (French & English) * Exceptional customer ... Life insurance, disability and wellness programs * Vacation, Paid Personal Time and Sick days

U-Haul

Customer Service Representative

Kitchener, ON · On-site

CA$17.60 - CA$18.50/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul ...

U-Haul

Customer Service Representative

Burlington, ON · On-site

CA$17.60 - CA$18.50/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul ...

U-Haul

Customer Service Representative

Stoney Creek, ON

CA$17.60 - CA$18.50/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul ...

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All JobsInsurance Call Center Service Representative JobsInsurance Call Center Service Representative Jobs in Hamilton, ON

Insurance Call Center Service Representative information

What does an insurance call center service representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What are the key skills and qualifications needed to thrive as an insurance call center service representative?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by insurance call center service representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

What are popular job titles related to Insurance Call Center Service Representative jobs in Hamilton, ON?

For Insurance Call Center Service Representative jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center Service Representative jobs in Hamilton, ON look for?

The top searched job categories for Insurance Call Center Service Representative jobs in Hamilton, ON are:

Insurance Call Center Service Representative jobs near you
Infographic showing various Insurance Call Center Service Representative job openings in Hamilton, ON as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 85% In-person, and 15% Remote job distribution.

Bilingual Senior Customer Service Representative

Nissan Motor Manufacturing UK

Mississauga, ON • Hybrid

Full-time

Medical, Retirement

Re-posted 27 days ago

Job description

Location(s): Mississauga, ON
Job Schedule: Full-time, Hybrid (4 days in office, 1 day remote)
Education Requirement: Bachelor's Degree or College Diploma in Business preferred
Sponsorship: No
Come Drive Innovation with Us.
We are currently looking for a Bilingual Senior Customer Service Representative to join our team in Mississauga, ON.
The responsibilities listed are not intended to be an exhaustive list of all duties for this role.Additionaltasks may be assigned, as needed, to support businessobjectives.
This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers. The ability to influence others, understanding business goals and objectives, and working towards individual and team improvement is key to success. It is critical to maintain a customer focus and remain composed, even in challenging circumstances or with high call volumes.
A Day in the Life:

  • Supports Customer Service Reps by assisting them in finding solutions to customer and dealer concerns, in a call center setting.
  • Activities include training on policies and procedures. Conducting ongoing training sessions; assisting with directly resolving questions or concerns of a dealer or customer; and ensuring communications are current and flow smoothly to the reps.
  • Verifies work completed by reps for detail and accuracy.
  • Handles escalated issues and ongoing customer correspondence prepares and provides written and verbal communication in response to customer and dealer concerns or inquiries.
  • Monitors agents to ensure quality service while coaching and developing agents.
  • Monitors workflow to ensure timely and accurate response to customer correspondence.
  • Monitor all incoming customer mail and emails.
  • Ability to work in a fast-paced environment and handle high call volumes when necessary.


Who We're Looking for:

  • Bachelor's Degree or College Diploma in Business preferred.
  • Minimum High School Diploma has 1-3 years' experience in the area of customer service relating to automotive finance.
  • Good knowledge of Word/Excel/Outlook, as well as a good comfort level adapting to new computer systems.
  • Must be organized, have good time-management skills and be able to multi-task.
  • Incumbents speak on behalf of the company and on behalf of supervisors when dealing with customer/dealer complaints. As such candidates must have strong written and verbal communication skills.


What You'll Look Forward to at Nissan:
Career Growthand Continuous Learning Opportunities:Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation.From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards:Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissanperks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).For more information, accessourNissan BenefitsOverview Guide.
BuiltforYour Best:
https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Mississauga Ontario Canada

Salary Range:

$59,550.00 - $73,162.00

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee's base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee's unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.

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