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Insurance Call Center Service Representative Jobs in Hamilton, ON

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON · On-site

CA$19.35/hr

Customer Service Representative - Part time Remote - Ontario, Canada Driven Brands is looking for ... Minimum 2 years of call centre experience * Bilingualism English/Spanish and/or French is an asset ...

Arrow Workforce Solutions

Be Seen First

Bilingual Customer Service Representative (French)

Brampton, ON · On-site

CA$23.76/hr

Bilingual Customer Service Representative (English/French) Location: 18 Parkshore Drive, Brampton ... Previous experience in a call centre, customer service, or contact centre environment. * Strong ...

FCT

Representative, Customer Service

Oakville, ON

  • Retirement

  • PTO

FCT provides industry-leading title insurance, default solutions and other real estate related ... Minimum one year of customer service experience in a call center environment * Mortgage ...

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All JobsInsurance Call Center Service Representative JobsInsurance Call Center Service Representative Jobs in Hamilton, ON

Insurance Call Center Service Representative information

What does an insurance call center service representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What are the key skills and qualifications needed to thrive as an insurance call center service representative?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by insurance call center service representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

What are popular job titles related to Insurance Call Center Service Representative jobs in Hamilton, ON?

For Insurance Call Center Service Representative jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center Service Representative jobs in Hamilton, ON look for?

The top searched job categories for Insurance Call Center Service Representative jobs in Hamilton, ON are:

Insurance Call Center Service Representative jobs near you
Infographic showing various Insurance Call Center Service Representative job openings in Hamilton, ON as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 85% In-person, and 15% Remote job distribution.

Canada Bilingual Customer Service Representative

FANUC America Corporation

Mississauga, ON • On-site

$56K - $89K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Reference Job #838

Who You Are

As a bilingual Customer Service Representative, you will be responsible for facilitating a simple and effective exchange between the customer and customer service representative on behalf of FANUC Canada for the purchase of after‐market (spare or replacement) parts. The position requires responding to customer requests for technical information, price, delivery and the order of spare or replacement parts for the complete line of FANUC Robots and the subsequent processing and management of those orders.

How It’s Done

Perform daily order management functions including:

  • Assess customer needs and determine required parts, quantities, and specifications
  • Verify part availability, lead times, and provide accurate pricing and quotations
  • Process orders including entry, confirmation, data input, and invoicing
  • Monitor orders through fulfillment, including delivery validation and follow-up
  • Manage returns, warranty claims, credits, and support PC/server simulation software processing, registration, and troubleshooting
  • Deliver positive customer interactions that effectively address both practical needs and emotional concerns.
  • Demonstrate strong customer focus with a courteous, professional phone presence and high sensitivity to caller needs
  • Effectively follow call center protocols while remaining responsive and available to support call volume
  • Communicate clearly and efficiently, ensuring accurate exchange of critical information and timely follow-up on callbacks
  • Interact with other departments including Finance, Purchasing, Inventory Planning, Logistics, Sales, Tech Support, Training, Service, etc. to ensure customer expectations are achieved 100% of the time
  • Gather and analyze technical information to identify customer part requirements, utilizing technical manuals and documentation
  • Provide accurate sales order status updates and process Return Authorizations (RAs) as needed
  • Maintain up-to-date knowledge of FANUC product lines to deliver effective troubleshooting support via phone, e-mail, and chat
  • Apply strong familiarity with technical manuals and FANUC parts to ensure accurate guidance and issue resolution

What You Need

  • Minimum of two-year Secondary School Diploma or equivalent related work experience 
  • Minimum of two years of customer service and technical experience, with a strong focus on processing customer orders using an ERP system
  • Fluent in both French and English (spoken and written) to effectively communicate with a diverse customer base, provide support, resolve inquiries, and ensure a high-quality customer experience across both languages
  • Experience using ERP systems to process and manage customer orders efficiently
  • Strong phone, customer service, and caller management skills with a professional, courteous demeanor
  • Excellent written and verbal communication skills, including technical writing, with the ability to manage multiple tasks and stay organized
  • Ability to handle challenging customer situations positively, collaborate effectively with others

What Would Be Even Better

  • Post-secondary diploma (2-year) or equivalent in business or related field or completion of a Trade or Technical School program with more than 2 years order processing using Oracle 
  • Familiarity with FANUC product lines

 It’s Your Move

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

FANUC Canada is seeking a qualified applicant for a Bilingual Customer Service Representative role. The pay range for this position is $56,160 - $90,480 CAD per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC Canada. Benefits include medical insurance, defined contribution pension, paid vacation, vision insurance, dental, dental & vision insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays.  More information related to benefits offered by FANUC can be found at the hyperlink attached here.  

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.

Sponsorship will not be considered for this position

Equal Opportunity Employer, including disabled and veterans

Company Description

FANUC America Corporation provides the most complete range of industry-leading robotics, CNC, and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable, and profitable.

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