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Insurance Call Center Service Representative Jobs

Tricehealthcare

Call Center Representative

Swansea, IL · On-site

$15.50 - $19.50/hr

Call Center Representative (10475051) Assignment : 6 Months Contract Location : Belleville, IL ... Responsible for providing call center services by assisting internal and external callers in a ...

AYS

Call center representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Call Center Representative Company Overview ... AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We ...

CR&R INCORPORATED

Call Center Representative

Stanton, CA · On-site

$24/hr

Customer Service Representative - Call Center Operations Hourly Range: $21/hr (self advance to $24/hr) This role supports customers through timely, accurate, and professional service in a fast-paced ...

RemX

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Member Service Representative - Call Center Hybrid

Warminster, PA · On-site

$22.45/hr

Member Service Representative - Call Center (Hybrid) Locations: Philadelphia, Abington, Warminster, Fairmount Pay: $22.45/hour + Full Benefits Schedule: Monday-Friday, 8:45 AM - 5:00 PM Employment ...

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Insurance Call Center Service Representative information

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How much do insurance call center service representative jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for insurance call center service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Service Representative, and why are they important?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by Insurance Call Center Service Representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What does an Insurance Call Center Service Representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

More about Insurance Call Center Service Representative jobs
What cities are hiring for Insurance Call Center Service Representative jobs? Cities with the most Insurance Call Center Service Representative job openings:
What job categories do people searching Insurance Call Center Service Representative jobs look for? The top searched job categories for Insurance Call Center Service Representative jobs are:
Insurance Call Center Service Representative jobs near you
Call Center Customer Service Representative

Call Center Customer Service Representative

Big Sandy Superstore

Franklin Furnace, OH

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Be an early applicant

Big Sandy Superstore rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

41st of 58 rated furniture retailers

Job description

Benefits:
  • Employee Stock Ownership Program
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Vision insurance
  • Wellness resources

Call Center Customer Service Representative

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our call center customer service representatives are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

  • Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with NO waiting period.
  • Vision Insurance - Quality vision coverage for very little cost.
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
  • 401K Plan - All administrative fees are paid by the company.
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on ALL merchandise.
Evenings and Weekends required.

The Call Center Customer Service Representatives mission is to answer incoming phone calls and assist customers with product or service information.
The Customer Service Representative is responsible for carrying out all duties required to ensure the mission described above is satisfied. The expectations of this job are as follows:
  1. Open New Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
    • Open customers work order in an efficient and timely manner
    • Verify units warranty and email warranty company for verification if necessary
    • Transfer call to appropriate department (scheduling, triage, etc.)
    • Note work order with necessary details (technician initials, warranty information, etc.)
    • Ensure work orders are placed in proper status and job type within Dispatchtrack
  2. Look Up Existing Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer to look up existing work orders (name, phone, etc.)
    • Verify what the customer is asking for (part eta, status update, etc.)
    • Determine if call needs to be transferred to another department
    • Verify customer's address and phone numbers before transferring the call
  3. Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completes within the agreed upon timeframe.
Qualities:
  • A self-starter with strong multitasking skills
  • Someone that can work independently or within a team environment
  • An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.
Minimum Qualifications:
  • High School Graduate or GED
  • Strong computer skills with efficiency in Microsoft Office suite
  • Strong interpersonal skills
Company reserves the right to add or delete from job description as needed

What Big Sandy Superstore employees say

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Hours and flexibility

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