ZipRecruiter

Log In

1

Insurance Call Center Service Representative Jobs

John Owens Services

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

... Service Representative to join our call center team in Petaluma. We are a well-established ... Health insurance options * Dental, vision, and life insurance * Paid holidays * Vacation accrual ...

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$25 - $30/hr

... Service Representative to join our call center team in Petaluma. We are a well-established ... Health insurance options * Dental, vision, and life insurance * Paid holidays * Vacation accrual ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our ... prompt, professional service. * Scheduling appointments * Verifying insurance / resolving ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsInsurance Call Center Service Representative Jobs

Insurance Call Center Service Representative information

See salary details

$10

$18

$26

How much do insurance call center service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for insurance call center service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does an insurance call center service representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What are the key skills and qualifications needed to thrive as an insurance call center service representative?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by insurance call center service representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

More about Insurance Call Center Service Representative jobs

What cities are hiring for Insurance Call Center Service Representative jobs?

Cities with the most Insurance Call Center Service Representative job openings:

What job categories do people searching Insurance Call Center Service Representative jobs look for?

The top searched job categories for Insurance Call Center Service Representative jobs are:

Insurance Call Center Service Representative jobs near you

Customer Service Representative - Call Center

Abel Personnel, Inc

Harrisburg, PA

$19/hr

Full-time

Re-posted 3 days ago

Job description

Customer Service Representative – Account Support 
Harrisburg, PA | Full-Time | Onsite | 
  • $19/hour 
  • Potential to Earn Remote Flexibility
  • Full-Time Schedule 
Looking for a Stable Career with the Potential to Work Remotely?
Join a growing customer support team where reliability, attendance, and performance can lead to remote work opportunities.
Position Overview
In this role, you will manage customer accounts, payments, and support inquiries while delivering a high level of service. Success in this position requires attention to detail, professionalism, and the ability to navigate multiple systems efficiently.
Key Responsibilities
  • Handle inbound customer service calls regarding account balances, payments, and general inquiries
  • Assist with account troubleshooting, including billing and payment-related questions
  • Provide guidance and support to resolve customer concerns professionally
  • Process updates and maintain accurate customer account information
  • Handle account disputes and issue resolution with attention to detail
  • Document all interactions while working across multiple systems in real time
A Day in the Life
You start your day logging into your systems and reviewing any updates from your team. Once your shift begins, you’ll begin taking inbound calls from customers needing assistance with their accounts.
Throughout the day, you’ll:
  • Speak with customers to answer questions, resolve concerns, and guide them through solutions
  • Navigate multiple systems while documenting each interaction in real time
  • Shift between calls and account updates, maintaining both speed and accuracy
  • Handle a mix of straightforward inquiries and more complex situations that require problem-solving and patience
You’ll be part of a structured environment where expectations are clear, support is available, and your performance is measured through consistency and quality. As you build confidence and meet performance goals, you’ll have the opportunity to earn remote flexibility.

Qualifications:
  • Minimum 1 year of customer service experience (call center preferred)
  • Demonstrated stable work history
  • Strong computer skills and ability to multitask across systems
  • Excellent communication and problem-solving abilities
  • Ability to manage challenging conversations with professionalism
  • High level of accuracy and attention to detail
Work Environment
  • Onsite position in Harrisburg, PA to start
  • Opportunity to transition to remote work based on performance and attendance
  • Structured, team-based environment with clear expectations
  • Consistent workflow with measurable performance standards
Why This Opportunity?
  • $19/hour with full-time, consistent hours
  • Full-time, consistent schedule
  • Potential to earn remote work privileges
  • Supportive team environment
  • Paid training
  • Professional growth opportunities
Who Will Thrive Here
  • Candidates with a proven track record of reliability and tenure
  • Individuals seeking a long-term role with stability
  • Professionals who value structure, consistency, and clear expectations
  • Self-motivated individuals working toward remote flexibility as a goal
Apply Today
If you’re looking for a stable opportunity with the potential to earn remote flexibility, we encourage you to apply.
Abel Personnel is an equal opportunity employer.

Keywords: Customer Service Representative, Call Center Representative, Customer Support Specialist, Inbound Call Center, Customer Care Representative, Account Specialist, Billing Support Representative, Customer Service Jobs Harrisburg PA, Call Center Jobs Harrisburg PA, Data Entry, Account Management, Remote Opportunity, Work From Home Potential, Customer Account Support.