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Insurance Call Center Service Representative Jobs

Lose Design

Call Center Representative

Summerville, SC

$30.50/hr

We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team ... Life Insurance. About Lose Design: At Lose Design, we create SPACES FOR LIFE, which supports the ...

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Insurance Call Center Service Representative information

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$10

$18

$26

How much do insurance call center service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for insurance call center service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Service Representative, and why are they important?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by Insurance Call Center Service Representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What does an Insurance Call Center Service Representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

More about Insurance Call Center Service Representative jobs
What cities are hiring for Insurance Call Center Service Representative jobs? Cities with the most Insurance Call Center Service Representative job openings:
What job categories do people searching Insurance Call Center Service Representative jobs look for? The top searched job categories for Insurance Call Center Service Representative jobs are:
Insurance Call Center Service Representative jobs near you
Customer Service Representative - Call Center

Customer Service Representative - Call Center

MaxxSouth Broadband

Booneville, MS • On-site

$15 - $16/hr

Full-time

Posted 20 days ago

Job description

Job Type
Full-time
Description
Customer Service Representative - Call Center
Live to the MAXX-and help make it happen! At MaxxSouth Broadband, we're committed to connecting people to what matters most-fast, reliable internet, advanced TV and voice services, and unwavering local customer care.
We are looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our call center sales team. This role is responsible for providing exceptional service to our residential customers by resolving billing and general inquiries with accuracy and efficiency. The ideal candidate will be a proactive problem-solver who promotes our products and services while ensuring a positive customer experience.
What You'll Do:
  • Deliver accurate information regarding billing invoices, cycles, procedures, and company policies.
  • Provide first-call resolution for general inquiries about products, services, and company information.

• Promote and upsell company services to existing customers. Promote and upsell MaxxSouth services to new and existing customers, while fostering customer retention through excellent service and in-depth product knowledge.
  • Maintain confidentiality of customer information at all times.
  • Attend monthly training sessions and team meetings.

What We're Looking For:
  • High School Diploma, GED, or equivalent - required
  • Previous experience in a customer service environment - required
  • Strong communication and interpersonal skills

Why MaxxSouth Broadband?
  • Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.
  • Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.
  • Get access to opportunities for professional growth, hands-on training and certification support.
  • Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.

Expected pay is $15-$16/hour including commission.
Apply Today!
Questions to add to bottom of Requisition:
Do you have a High School Diploma, GED, or equivalent?
Do you have previous experience in a customer service environment?

Apply